We went in to truro store and was helped buy a lovely guy called Jamie (couldn't recommend enough) He was so knowledgeable about the products answering every question we had about them and spent plen... See more
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From start to finish, communication was excellent, the delivery men were great they took the mattress to the room and mentioned how to look after the mattress too . Service was top notch, i was very... See more
Company replied
In the store, I was treated very well, given all the information I needed and decided on a delivery date. The delivery came on time and the bed assembled by Gray and Glen in no time at all. I was ve... See more
Really pleased with our mattress from Bensons for Beds. It’s extremely comfortable and feels very well made and good quality. The staff were polite, helpful and courteous throughout, and the communica... See more
Company replied
Company details
About Bensons For Beds - Truro382
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, United Kingdom
- 1872320236
4.8
Excellent
529 reviews
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We went in to truro store and was…
We went in to truro store and was helped buy a lovely guy called Jamie (couldn't recommend enough)
He was so knowledgeable about the products answering every question we had about them and spent plenty of time with us as we were looking 5 star service by jamie
August 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
From start to finish
From start to finish, communication was excellent, the delivery men were great they took the mattress to the room and mentioned how to look after the mattress too .
Service was top notch, i was very happy
Thank you!
October 2, 2026
Reply from Bensons For Beds - Truro382
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. Providing excellent service and support is our priority, and we're glad you appreciated it. Enjoy your new mattress, and we look forward to serving you again!
Very good service throughout
In the store, I was treated very well, given all the information I needed and decided on a delivery date.
The delivery came on time and the bed assembled by Gray and Glen in no time at all. I was very happy with the service I received throughout.
October 2, 2026
Great Mattress
Really pleased with our mattress from Bensons for Beds. It’s extremely comfortable and feels very well made and good quality. The staff were polite, helpful and courteous throughout, and the communication regarding delivery was excellent. Everything was well organised, and the delivery process was spot on. Would definitely recommend Bensons for Beds.
August 31, 2026
Reply from Bensons For Beds - Truro382
Thank you for your kind review. We pride ourselves on the level of service we provide to our customers and your positive comments help to let us know that we are achieving this.
Used Bensons previously and always been…
Used Bensons previously and always been delighted with their service.
September 26, 2026
Reply from Bensons For Beds - Truro382
Thank you for choosing Bensons for your needs! We are thrilled to hear that you have been consistently satisfied with our services. We look forward to providing you with exceptional service in the future!
Great service ..very pleased with our…
Great service ..very pleased with our purchase..good value and fantastic staff.
September 25, 2026
Reply from Bensons For Beds - Truro382
"Thank you for choosing our business and leaving such a positive review! We aim to provide great service, good value, and fantastic staff. We appreciate your support and look forward to serving you again in the future. #CustomerSatisfaction #HappyCustomers"
Brilliant customer service and the bed…
Brilliant customer service and the bed technology system was amazing.
September 22, 2026
Reply from Bensons For Beds - Truro382
Thank you for your glowing review! We are thrilled to hear that you had a great experience with our customer service and loved our Sleep pro bed technology system. It's always our goal to provide top-quality service and products to our valued customers. Thank you for choosing us!
Gave us all options Gave us all options very helpful sales…
Gave us all options very helpful sales person didn’t feel rushed a good experience
September 23, 2026
Reply from Bensons For Beds - Truro382
Thank you for sharing your positive experience with us! We are delighted to hear that our salesperson provided helpful options and made your experience a good one.
Great customer service and product …
Great customer service and genuinely helpful advice. Provided many options to suit our budget and ensured we had our ‘own’ time to review and try the mattresses. A convenient delivery service and attentive delivery drivers - getting in contact before delivery and arrived between the time slot given.
September 18, 2026
Reply from Bensons For Beds - Truro382
We're so pleased to hear you received such great customer service and genuinely helpful advice! It's wonderful that our team provided many options and gave you ample time to make your decision. We're also thrilled to know our delivery service was convenient and attentive.
Team Bensons
Changed delivery date three times?
Having paid for our new mattress, we were told by two separate staff members at the store that delivery would be on the Monday 21.9.26. They explained that we would get a text message two days prior to arrange a convenient time for the delivery.
We have not had a text asking for delivery times. I have had an email confirming delivery for today the 21st. Having spoken to the store over the weekend to inquire what was happening? I was quite bluntly told by the shop assistant that we would not have a delivery on the 21st! At no point did she apologise for this inconvenience on behalf of Bensons, obviously not her fault that the customer service has totally broken down! My wife, who has back issues and was really looking forward to the expected delivery date, as was I, is obviously extremely disappointed, as am I! We were told, over the weekend, that delivery would be the 3.10.26? In reply to my previous email we are now informed that the delivery will be the 13th Oct.
Will someone please own this issue and sort out our delivery, ideally for later today, as originally agreed; before I consider cancelling our order and going to Dreams round the corner.
September 21, 2026
Reply from Bensons For Beds - Truro382
Thank you for sharing your feedback, and we sincerely apologize for the confusion and frustration regarding your mattress delivery date having to be rearrange due to the outstanding balance on the order not being complete. We understand how disappointing it is to receive delays, especially given the importance of a comfortable mattress for your wife's back issues.
Team Bensons
The two guys who delivered and…
The two guys who delivered and installed my new bed were very polite and professional. They were very mindful of my furniture and possessions and left nothing behind that shouldn't have been there. Thank you.
September 18, 2026
Reply from Bensons For Beds - Truro382
Thank you for taking the time to write such a positive review! We're thrilled to hear that our delivery and installation team provided excellent service and took great care of your belongings. Your satisfaction is our top priority. Thank you for choosing our business for your new bed.
Reply from Bensons For Beds - Truro382
"Thank you for your kind words! We strive to provide excellent customer service without being pushy. Our team is always happy to assist in any way we can. Thank you for your support!"
Reply from Bensons For Beds - Truro382
Hi Mrs Glanville,
Thank you for your review! We're delighted to hear our team provided such considerate service. Making sure our customers feel comfortable and well looked after is always our priority. We really appreciate your feedback and thank you for choosing us,
Megan | Customer Care Specialist
Excellant from ordering to delivery
Everything was excellant right from the start. From the store staff & expertise to delivery of our bed
Everyone was polite and professional & goods were goid standard as promised.
Good aftersales service.
September 1, 2026
Reply from Bensons For Beds - Truro382
Thank you for your wonderful review! We are so glad to hear that you had an excellent experience shopping with us, from start to finish. Our team takes great pride in providing top-notch customer service and high-quality products. Thank you for choosing us.
Lovely very helpful assistant called…
Lovely very helpful assistant called Jamie. Really nice young man .
August 31, 2026
Reply from Bensons For Beds - Truro382
Hello Mrs Tippett,
Thank you for your lovely review! 😊 We're so pleased to hear Jamie was able to help and made such a positive impression. Friendly, helpful service is what we strive for, and we're delighted that Jamie provided exactly that.
We'll be sure to pass on your kind words to him. Thank you for choosing us, and we hope you enjoy your purchase,
Megan | Customer Care Specialist🛏️
Great staff & refurbished store in Truro…
The newly refurbished store in Truro was great as there were so many beds to try. Katherine was so helpful and knowledgeable. It couldn't really have been a better buying experience.
August 21, 2026
Reply from Bensons For Beds - Truro382
Thank you so much for your kind words! We take pride in providing a wide selection of beds and excellent customer service. We're glad you had such a great buying experience with Katherine's help.
Excellent service from the store
Excellent service from the store. Katherine in particular.
Loved the new technology that sensed our sleep pattern. Gave us the best mattress & pillows for our needs. Ordered a bed frame/ headboard and mattress.
August 16, 2026
Unprompted review
Reply from Bensons For Beds - Truro382
We're so pleased to hear about your excellent experience in our store and that our team helped you find the perfect mattress and pillows using our sleep technology. We hope you enjoy your new bed frame, headboard, and mattress!
Team Bensons
Living on an island is a logistical…
Living on an island is a logistical nightmare Bensons nailed it , it was on time and excellent condition. Well done 😃
August 9, 2026
Reply from Bensons For Beds - Truro382
Thank you for the kind words! Our team at Bensons is dedicated to providing top-notch service, even in challenging situations. We're glad we were able to exceed your expectations with our on-time delivery and top-quality products. We appreciate your support!
Great service in store
Great service in store, delivery on time a good communications throughout.
Week in and mattress much better than old one.
July 31, 2026
Reply from Bensons For Beds - Truro382
We're so pleased to hear you received great service in-store and that your delivery was on time with good communication. It's wonderful that your new mattress is much better than your old one! Thank you for your feedback.
Team Bensons
Good customer service and delivered on…
Good customer service and delivered on time, no let downs.
July 20, 2026
Reply from Bensons For Beds - Truro382
We're so pleased to hear you experienced good customer service and that your delivery was on time with no letdowns. Thank you for your positive feedback!
Team Bensons
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