We had an amazing experience in the wednesbury branch on Friday! We went in need a mattress to take home that day, Rob was incredibly helpful in finding us one out the clearance sections. From... See more
Company replied
Location
Switch locationUnit 4b Gallagher Shopping Park, WS10 9QY Wednesbury, West Midlands, GB
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We had visited the superstore at wednesbury that had a lot of choice and variety. We were greeted by Gaynor who was absolutely fabulous and guided us through the journey effortlessly. She was... See more
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Great in store, used 'sleep machine' for mattress & pillow recommendations. Delivery was on time and done well. However, pillows are unsuitable for us, but they won't do anything as 'we recommend but... See more
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A very positive experience with Bensons for Beds from the first person in store who was extremely helpful to the delivery people who came at the expected time and rang to say when they were on their w... See more
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Company details
About Bensons For Beds - Wednesbury606
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Gallagher Shopping Park, WS10 9QY, Wednesbury, West Midlands, United Kingdom
- 1215057671
4.7
Excellent
725 reviews
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Perfect sleep
Purchased a mattress from Benson for beds ,I would highly recommend this company,from the purchasing of the mattress to the delivery I received first class treatment ,the customer care in store was first rate I was given help in choosing the perfect mattress for my needs ,I changed the delivery date from the one I originally chose,that was no trouble ,and the delivery was also very smooth with polite and helpful young men ,now to look forward to a perfect night's sleep
January 31, 2026
Reply from Bensons For Beds - Wednesbury606
We're happy to hear that you received first-class treatment from purchase to delivery. It's great to know that you were given help in choosing the perfect mattress and that the delivery was smooth. We appreciate your recommendation,
Megan at Customer Care
Excellent service from all staff
Excellent service from all staff. All show product knowledge and can offer help to make sure your purchase is right for you and your needs.
January 29, 2026
Reply from Bensons For Beds - Wednesbury606
We appreciate your positive feedback! We're happy to hear that our staff's product knowledge and assistance ensured your purchase met your needs.
Come back and visit us anytime!
Megan at Customer Care
Reply from Bensons For Beds - Wednesbury606
We're so happy to hear that you found our communications easy and regular and that you appreciated our product knowledge!
We hope to welcome you back soon!
Megan at Customer Care
Fantastic service beginning to end
From when we entered the shop to our first night in our new bed the service was excellent the bed is a perfect fit for us both
January 29, 2026
Reply from Bensons For Beds - Wednesbury606
We're delighted to hear that you received excellent service from the moment you entered the shop and that the bed is a perfect fit for you both.
Good experience
I was served by a gentleman called Abdu at the wednesbury store. He was very helpful and went above and beyond to help me pick the right mattress and bed frame i would 100% recommend anyone looking for anything bed related in the wednesbury area to go into that store
January 21, 2026
Reply from Bensons For Beds - Wednesbury606
We're happy to hear about the excellent service you received at our Wednesbury store. We appreciate your positive feedback regarding the helpful support you received during your mattress and bed frame selection. It's great to know you would recommend our store.
Excellent
From placing our order with Gaynor in store to the delivery of our bed, we feel we have had excellent service. Gary & Kieren delivered our bed. We found them both to be punctual, helpful, courteous & polite.
January 20, 2026
Reply from Bensons For Beds - Wednesbury606
We're happy to hear that you received excellent service from placing your order to the delivery of your bed. We appreciate your positive feedback regarding the punctuality, helpfulness, and courtesy of our delivery team.
Highly Recommend!
K, Served me, he was informative, clearly an expert, he knew what he was talking about, he gave me plenty of options, no pressure sales, the beds spoke for themselves, thanks K!
January 19, 2026
Reply from Bensons For Beds - Wednesbury606
We're happy to hear that you found the service informative and pressure-free. It's great to know that the options provided met your needs. Thanks for your positive feedback!
Exceptional Service
Quality customer service very pleased, a great experience which I appreciated. Rob was extremely helpful and provided the advice and guidance needed.
January 18, 2026
Unprompted review
Reply from Bensons For Beds - Wednesbury606
We're very pleased to hear you received quality customer service and had a great experience. We appreciate that the advice and guidance provided was helpful. Thanks for your review!
Excellent service from walking through…
Excellent service from walking through the door of the shop to bed being delivered and assembled
January 17, 2026
Reply from Bensons For Beds - Wednesbury606
We're delighted to hear you received excellent service from the moment you entered our shop until your bed was delivered and assembled! Thank you!
Gaynor was really helpful in finding…
Gaynor was really helpful in finding the right mattress for us
January 13, 2026
Reply from Bensons For Beds - Wednesbury606
We're so glad to hear that our team helped you discover the perfect mattress! Thank you for sharing your positive experience with us.
Excellent sales service and very helpful
January 15, 2026
Reply from Bensons For Beds - Wednesbury606
We're delighted you received excellent sales service and found our team helpful. Thank you for your positive feedback!
Money Grabbing
No problem with the staff. it's there extra's that's the problem. We were looking to buy a slumberland mattress £600 we asked about collection of out old one. Yes but that's £50 that is £20 more that the council. Ok that £20 more but ok only to be him with another £50 for delivery... Sorry that's just money grabbing.
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Wednesbury606
Thank you for sharing your feedback.
We’re glad to hear that you had a positive experience with our team, but we’re sorry to learn that the additional service charges didn’t meet your expectations.
Our collection and delivery fees are in place to cover the costs of handling, transportation, and ensuring safe disposal in line with regulations. We understand that these charges can feel frustrating, and we’ll take your comments on board as we continually review our pricing and services.
Best Wishes,
Megan at Customer Care
Excellent service
Excellent service , Kerry at the branch was very knowledgeable and professional
January 8, 2026
Reply from Bensons For Beds - Wednesbury606
We're delighted you received excellent service. It's great to hear that our staff member was knowledgeable and professional. Thank you for your positive review – Lauryn at Customer Care 💜
Went in just looking for a new mattress…
Went in just looking for a new mattress and came out with a whole new bed. On arrival greeted by lovely Gaynor who made us feel welcome we spoke with her and she suggested the sleep test machine to see which mattress was suitable for us. After that she showed us around various mattresses with the correct pillow too for our sleeping position,we ended up buying a whole new bed and Gaynor was very polite and helpful through the whole process start to finish. Benson for Beds Wednesbury we shopped at.
January 9, 2026
Unprompted review
Reply from Bensons For Beds - Wednesbury606
We’re so glad you had such a helpful and welcoming experience at our Wednesbury store. Thank you for your positive review – Lauryn at Customer Care 💜
Niall was very helpful.
January 4, 2026
Reply from Bensons For Beds - Wednesbury606
We’re so glad Niall was able to help you out. We’ll be sure to pass on your kind words!
See you next time! Megan at Customer Care 😊
Good experience buying mattress from…
Good experience buying mattress from Wednesbury (Walsall) branch. We spoke to Niall, he answered all questions without rushing us. We have not had the product delivered as yet.
December 26, 2025
Unprompted review
Reply from Bensons For Beds - Wednesbury606
We’re delighted to hear you had a great experience at our Wednesbury branch and that Niall provided clear, unrushed support while answering your questions. We hope your delivery goes just as smoothly! Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Wednesbury606
We appreciate you mentioning our lovely and helpful staff! We are so glad that you had a positive experience with our team.
Looking forward to seeing you again!
Megan at Customer Care
Lots of communication leading up to the…
Lots of communication leading up to the delivery and quite a small window - only 2 hours - of when to expect delivery.
It was a huge mattress and actually it was quite a tight squeeze but Scott and his delivery partner did such a good job, it was clearly quite an effort getting it up the stairs. They were very polite and respectful and took their shoes off when they came in, despite me not doing so and me not asking them to!
December 12, 2025
Reply from Bensons For Beds - Wednesbury606
We appreciate you taking the time to share your delivery experience. We're happy to hear that the team was communicative and efficient, even with the tight space. We're glad they were respectful and polite!
Thank you, Team Bensons - Jess
Reply from Bensons For Beds - Wednesbury606
Thank you for your feedback! We’re delighted to hear you had a great experience at our store. We’ll make sure to review our store list to ensure it’s accurate and up to date. 💜 Thank you for your positive review Paul – Lauryn at Customer Care
A great experience
A great experience, Rob was great and very helpful without overwhelming us.
December 2, 2025
Reply from Bensons For Beds - Wednesbury606
We're glad you enjoyed your experience. We appreciate you mentioning the helpfulness you received without feeling overwhelmed. Thanks for your feedback.
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