We'll see what the bed's like after a few weeks. However, the purchasing experience was brilliant. What a turnaround from an expected ordeal traipsing from shop to shop. Luckily we picked Bensons firs... See more
Company replied
Location
Switch locationUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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See what reviewers are saying
We had good service from Bensons instore staff from choosing a new bed and matteress. Delivery was on the day and time promised, emailed few days before delivery we had a phone call 30 minutes before... See more
Company replied
Cherie listened to what we wanted, and then gave us ample time to be shown around the showroom, trying various mattresses, until we found one suitable. She explained about the returns policy, should t... See more
Company replied
From our visit to the showroom through to the delivery and assembly of our new bed, we cannot criticise the quality of customer service. We were also kept up to date with the manufacture and dispatch... See more
Company replied
Company details
About Bensons For Beds - Worcester722
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom
- 1905759726
4.9
Excellent
655 reviews
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Really good sales person who showed us…
Really good sales person who showed us all the options prior to purchase
November 2, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your kind words! We're thrilled to hear that our sales team provided you with great options. We strive to ensure our customers have the best experience possible. We appreciate your support and hope to see you again soon!
Well done Bensons …
From help in choosing to delivery of the bed, all individuals involved were friendly, polite and very proficient.
October 29, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful review! We're thrilled to hear that our team provided you with friendly and proficient service from start to finish. Your satisfaction is our top priority, and we appreciate your support. Enjoy your new bed!
Just great service from start to…
Just great service from start to finish.
All staff gave 100%
November 1, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your fantastic review! We're thrilled to hear that you received great service from our dedicated team. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon!
A bloke's dream come true
We'll see what the bed's like after a few weeks. However, the purchasing experience was brilliant. What a turnaround from an expected ordeal traipsing from shop to shop. Luckily we picked Bensons first in Worcester. Simon skillfully guided us and let us loose with a couple of pillows to try out all of them. He then helped us narrow down our choice and we left the shop 100% confident in our decision. One of us is incorrigibly indecisive, and if we hadn't gone into Bensons, we'd still be looking probably even past Christmas. Bensons is a bloke's dream come true, well this bloke's anyway.
October 31, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your fantastic review! We're thrilled to hear that Simon made your shopping experience enjoyable and stress-free. It's great to know you felt confident in your choice. We hope you love your new bed and look forward to seeing you again soon!
Customer service was fantastic from…
Customer service was fantastic from start to finish.
A great company who aim to deliver.
October 18, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with our customer service. Our team works hard to deliver the best, and your support means the world to us. We look forward to serving you again soon!
1st class service would highly…
1st class service would highly recommend them
October 23, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
Thank you so much for your kind words! We're thrilled to hear you had a 1st class experience with us. Your recommendation means a lot, and we look forward to serving you again soon!
Very helpful and efficient service.
October 18, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your kind words! We're thrilled to hear that you found our service helpful and efficient. Our team works hard to provide the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
We had good service from Bensons…
We had good service from Bensons instore staff from choosing a new bed and matteress. Delivery was on the day and time promised, emailed few days before delivery we had a phone call 30 minutes before they arrived. Two polite young men, took their shoes off before entering the house. They assembled the bed which was agreed instore, they kindly carried our old matteress downstairs put it in the garage for us (in dispute with another company so needed to keep it) very professional and helpful. Would have to have preferred to have it delivered sooner.
October 12, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful review! We're thrilled to hear that our team provided you with great service and that the delivery went smoothly. We appreciate your feedback about the delivery timing and will work on improving that. Enjoy your new bed and mattress!
Reply from Bensons For Beds - Worcester722
Thank you for your kind words! We're thrilled to hear that our manager was able to assist you. We strive to provide excellent service and appreciate your feedback. We look forward to welcoming you back soon!
Excellent service
Very happy with the service from the staff when I went to look at an adjustable bed. All questions answered and I found it to be a very good experience in excellent customer service. Would recommend to others
October 8, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our staff while exploring adjustable beds. Your recommendation means a lot to us. We look forward to serving you again in the future!
The range of beds was very good and we…
The range of beds was very good and we received a very helpful, cheerful and efficient service.
October 9, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our range of beds and received excellent service. Our team works hard to ensure a positive experience, and your kind words motivate us to keep it up. We look forward to serving you again!
Enjoyed selecting our mattress with the…
Enjoyed selecting our mattress with the manager in the Blackpole Worcester, he made us laugh. We are having lovely comfortable knights.
Happy customer
Bill Kelly
October 2, 2026
Reply from Bensons For Beds - Worcester722
Thank you, Bill! We're thrilled to hear you had a great experience selecting your mattress with our manager. It's wonderful to know you're enjoying comfortable nights. We appreciate your support and look forward to serving you again!
Great service all round.…
From our visit to the showroom through to the delivery and assembly of our new bed, we cannot criticise the quality of customer service. We were also kept up to date with the manufacture and dispatch of the bed. Buying online is all well and good but you can't beat trying the bed and mattress out in the showroom and getting to know the delivery guys. A very efficient service all round. We could have bought the bed outright but with the 0% finance option why not go for it.
October 4, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your fantastic review! We're thrilled to hear you enjoyed your experience from the showroom to delivery. It's great that our 0% finance option made your purchase even easier. We appreciate your support and look forward to serving you again!
Reply from Bensons For Beds - Worcester722
Thank you for your kind words! We're thrilled to hear that you found our staff helpful and enjoyed our product selection. We strive to provide the best experience for our customers. We look forward to serving you again soon!
Simon was very knowledgeable and…
Simon was very knowledgeable and informative and allowed us plenty of time to make our minds up without pressing us to make a decision. Very good at his job and made the whole experience pleasant and enjoyable.
October 6, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful feedback! We're thrilled to hear that Simon provided you with a knowledgeable and pressure-free experience. Our team strives to make every visit enjoyable, and it's great to know we succeeded. We look forward to welcoming you back soon!
Really knowledgeable and helpful staff…
Really knowledgeable and helpful staff who went out of the way to help but also gave us space to form our choices . Excellent experience.
October 6, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to assist you while also giving you the space to make your own choices. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent experience!
Very helpful staff..understood what I…
Very helpful staff..understood what I wanted from a mattress
September 28, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your kind words! We're thrilled to hear that our staff was able to help you find the perfect mattress. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again!
Told them what we were looking for
Told them what we were looking for, was shown the bed type that was required then left to look at the beds was told if we needed any information she was not far away, not pushing us not putting any pressure on us it was a all together a nice shopping experience
September 29, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful feedback! We're thrilled to hear you had a pleasant shopping experience with us. Our goal is to provide a relaxed environment where you can find exactly what you need. We appreciate your support and look forward to serving you again!
Very good customer service and choice of products
Cherie listened to what we wanted, and then gave us ample time to be shown around the showroom, trying various mattresses, until we found one suitable. She explained about the returns policy, should the mattress not be suitable once we had tried it out on our own bed. All the staff at the Worcester Blackpole branch in Worcester appeared to have a happy, relaxed and informative approach to the customers who were in the shop at the same time as us. There definitely was an uplifting but relaxed attitude, which was great when you're making such a big (and expensive!) purchase.
September 27, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
Hi Hilary, Thanks for taking the time to let us know about your experience, we are so glad you are happy.
Reply from Bensons For Beds - Worcester722
Hi Lesley Ballard, we are so pleased you are happy with your product and the experience you have received.
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