Left on behalf of my grandmother. Service from the store in Workington was second to none, Andrew served us brilliantly and advised me in the best mattress to buy and explained the differences so I... See more
Company replied
Location
Switch location1 Risman Place, Washington Square, CA14 3DU Workington, Cumbria, GB
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See what reviewers are saying
I went to Bensons for Beds because that firm had beds as their main sale item. Beds are their main line where otheer companies have beds as a side line. All i wanted was a new matress, bet Bendons for... See more
Company replied
The sales manager at the Workington branch was very helpful and succeeding in keeping our custom after being disappointed with Benson's online marketing. The great offer we found on their website coul... See more
WE NEEDED A SECOND KING SIZE BED FRAME AND COULD NOT DECIDED WHICH WOULD BE THE BEST FOR OUR SITUATION. RYAN WAS VERY ENCOURAGING IN EXPLAINING EACH DETAIL REGARDING OUR VARIOUS CHOICES. WE FINALLY... See more
Company replied
Company details
About Bensons For Beds - Workington695
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
1 Risman Place, Washington Square, CA14 3DU, Workington, Cumbria, United Kingdom
- 190061179
4.5
Excellent
175 reviews
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Lies and poor quality
Wrong advice, wrong information, long lead time and poor products when they arrived. They also charged me to build the beds which the contractor does for free so they pocketed fee money. They wasn’t a choice for zero stars which would be my option
June 11, 2026
Reply from Bensons For Beds - Workington695
We’re sorry to hear about your experience and apologise for the issues you’ve raised. We have tried to contact you to discuss this further. Please could you call us back on 0333 222 6800 at your convenience so we can look into what happened and address your concerns. Thank you.
Ryan was great at accommodating me in…
Ryan was great at accommodating me in store. He was patient when I was indecisive and helped to find me the best deals.
June 6, 2026
Reply from Bensons For Beds - Workington695
We're so pleased our team member was great at accommodating you and helped find the best deals! Thank you for your kind feedback.
Team Bensons
The manager was lovely and couldn't do…
The manager was lovely and couldn't do anymore for me while I was in the shop super friendly. And if he could help he would nothing was too much and he spent loads of time going through beds to get me the best deal.......will definitely be back again. Great service great guy.
May 12, 2026
Reply from Bensons For Beds - Workington695
That’s wonderful to hear! 😊 It’s great when someone really takes the time to make sure you’re happy and getting the best deal. We’re so pleased the manager looked after you so well—friendly, patient service like that makes all the difference. We’ll be sure to share your kind words, and we look forward to welcoming you back again soon! 🛏️✨
Reply from Bensons For Beds - Workington695
Thank you! We’re glad our delivery team were helpful and got everything assembled for you 😊
Excellent range of mattresses
Excellent range of mattresses, all available to try. Friendly and knowledgeable sales assistant.
May 6, 2026
Unprompted review
Reply from Bensons For Beds - Workington695
We're delighted you found an excellent mattress range and that you could try them all. It's also great to hear our sales assistant was helpful!
Team Bensons
The salesman in the showroom was very…
The salesman in the showroom was very helpful and informative.
Delivery time was very disappointing
April 20, 2026
Reply from Bensons For Beds - Workington695
We're glad the showroom assistance was helpful. We regret that the delivery timeframe was not ideal, and we appreciate your feedback on this.
Thank you for your positive review – Lauryn at Customer Care 💜
Ottoman bed. Bed has plenty of storage and the mattress is so comfy. Thank you. Will highly recommend.
The lady who dealt with us was really helpful, from the moment we walked into the store. Also fantastic delivery service, took the old bed and rubbish away.
April 16, 2026
Reply from Bensons For Beds - Workington695
Lovely feedback — helpful service from the moment you arrived and a hassle‑free delivery is exactly what we aim for ⭐
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Excellent Team
April 16, 2026
Reply from Bensons For Beds - Workington695
Thanks a bunch! We’ll pass the high‑five on to the team 🙌
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Angela in store was really lovely and…
Angela in store was really lovely and friendly and gave me really good advise.
April 5, 2026
Reply from Bensons For Beds - Workington695
Thank you for your lovely feedback! 😊 We’re so pleased to hear Angela made your visit enjoyable with her friendly approach and helpful advice. We’ll be sure to pass on your kind words to her. Thanks for choosing us,
Megan | Customer Care Specialist🛏️✨
Brilliant.
From choosing , tracking , and delivery not a single hitch. Would recommend .
April 4, 2026
Reply from Bensons For Beds - Workington695
Thank you! 😊 We’re delighted to hear everything went smoothly from choosing and tracking right through to delivery. Thanks so much for the recommendation—we really appreciate it,
Megan | Customer Care Specialist💜
Benson's for beds are very reliable.
The young man in the store was very helpful. I chose the bed and mattress I wanted. He in formed me the bed was out of stock and would take three months before delivery. I was happy with that and the bed arrived three months later.. The delivery went well, it was carried upstairs for me by the two delivery men
March 21, 2026
Reply from Bensons For Beds - Workington695
Thank you so much for giving us 5 stars John! We’re delighted to hear you found the perfect bed and mattress with the help of our team. We appreciate your patience with the delivery time, and we’re glad everything arrived just as promised. Great to hear the delivery team got it safely upstairs for you too!
Thanks so much for choosing us,
Megan at Customer Care🌟
WE NEEDED A SECOND KING SIZE BED FRAME…
WE NEEDED A SECOND KING SIZE BED FRAME AND COULD NOT DECIDED WHICH WOULD BE THE BEST FOR OUR SITUATION. RYAN WAS VERY ENCOURAGING IN EXPLAINING EACH DETAIL REGARDING OUR VARIOUS CHOICES. WE FINALLY CAME TO THE CONCLUSION THAT THE CHROME BED FRAME WOULD WORK PERFECTLY. THANX RYAN!!!
March 24, 2026
Unprompted review
Reply from Bensons For Beds - Workington695
Thank you! We’re so glad Ryan could walk you through all the options and help you find the perfect chrome bed frame. Really appreciate your kind words and for choosing us,
Megan at Customer Care🌟
Trouble with access they were very…
Trouble with access they were very understanding and helpfull
March 9, 2026
Reply from Bensons For Beds - Workington695
Thank you for sharing! 😊 Glad to hear the team were so understanding and helpful with the access issues.
We truly appreciate your feedback.
Megan at Customer Care
There was a great range of choice to…
There was a great range of choice to choose from. The salesman was extremely helpful, ordering was simple and delivery was nice and smooth. Overall a good experience
March 7, 2026
Reply from Bensons For Beds - Workington695
Thank you for your lovely review! We’re delighted to hear you found a great range to choose from and that our salesperson was so helpful. It’s great to know the ordering was simple and delivery went smoothly. We really appreciate your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Workington695
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Very friendly sales staff and very…
Very friendly sales staff and very knowledgable about the product
March 3, 2026
Reply from Bensons For Beds - Workington695
Thank you for your kind feedback! I’m so pleased to hear our sales team were friendly and knowledgeable about the product. We really appreciate you taking the time to share your experience.
— Megan at Customer Care
Reply from Bensons For Beds - Workington695
We're happy you had such a fantastic experience with us! Thank you so much for your recommendation; we appreciate your feedback.
Andrew from your Workington store was…
Andrew from your Workington store was brilliant...and i can say we were not easy on him.lol....
Honestly he couldn't have done anymore....
Many thanks .mr allan Lewthwaite.
Excellent customer service 👏
January 29, 2026
Reply from Bensons For Beds - Workington695
We're happy to hear that you had such a positive experience. We appreciate you acknowledging the team member's dedication. Thank you for your excellent feedback and for taking the time to share!
Competent friendly staff
January 24, 2026
Reply from Bensons For Beds - Workington695
Thank you for your positive feedback!
Reply from Bensons For Beds - Workington695
We appreciate you letting us know that our staff was warm, friendly, and helpful! We are so glad you had a positive experience. Thank you for your positive review – Lauryn at Customer Care 💜
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