Claire at the Worksop branch was knowledgeable as well as patient, she provided us with lots of information and then gave us space to wander round the store until we made our choice.
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See what reviewers are saying
From choosing mattress to delivery it was a good experience I received good advice and help choosing the mattress best for me. I was kept informed all the way to the delivery date and it was brought u... See more
The company has got some good staff who are very helpfull with helping you choose youre mattress
We had the Aura TV bed delivered and chose to pay for the build and set up - Wayne, Lewis and Kieren were absolutely excellent - polite and helpful - the bed is very heavy and with the surround sound... See more
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Company details
About Bensons For Beds - Worksop531
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Babbage Way, Sandy Lane, S80 1UJ, Worksop, Nottinghamshire, United Kingdom
- 1909482502
4.9
Excellent
226 reviews
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Shopping without being pressured
The sales assistant was lovely, she knew her products and offered practical advice. Having a disability she sensitively aware of the physical needs I may have.
I was asked politely about what it was I was looking for and if I was suffering with pain on waking etc. Advice was spot on and I hope once it arrives I’m going to get a restful night. Her name was Demi at the Worksop shop . She was pleasant, bubbly & knowledgeable
April 6, 2026
Reply from Bensons For Beds - Worksop531
We're so glad to hear that you had such a positive experience! It's wonderful to know that our sales assistant was so helpful and understanding of your needs, offering practical advice with sensitivity. We appreciate you sharing your experience.
Team Bensons
Store manager Glen was really good
April 9, 2026
Reply from Bensons For Beds - Worksop531
Thank you for the great feedback! We’re so pleased to hear Glen looked after you so well—he’ll really appreciate this,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Worksop531
Thank you! 😊 We’re really pleased to hear everything’s been good so far. We hope you continue to enjoy your new bed,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Worksop531
Thank you for the great feedback! 😊 Delighted to hear you received great service — we really appreciate it,
Megan | Customer Care Specialist💜
Satisfied customer
From walking through the door of the showroom until the delivery chaps took away our old mattress having delivered the new one....we were treated as though we were their only customer
March 21, 2026
Reply from Bensons For Beds - Worksop531
Thanks for the amazing review Mr Cullen! We love hearing that you felt like the only customer from the moment you walked in to the moment your new mattress arrived. That’s exactly the experience we aim for — start to finish care!
We hope to welcome you back soon!
Megan at Customer Care💜
Pleasant staff
Pleasant staff, delivery arrived when expected, all packaging and old mattress removed.
March 21, 2026
Reply from Bensons For Beds - Worksop531
Thanks for the lovely review Bernard! So glad delivery was right on time and the team took care of everything — packaging, old mattress, the lot! Happy to hear it all went smoothly and wish you many years of restful sleep,
Megan at Customer Care💤
Reply from Bensons For Beds - Worksop531
Thanks for the lovely review Marilyn! So glad you were looked after by someone so helpful and knowledgeable — that’s exactly what we love to hear!
Looking forward to welcoming you back in the future,
Megan at Customer Care💤
Great delivery and helpful sales staff
The e. Optionally helpful delivery men. They were great
March 21, 2026
Reply from Bensons For Beds - Worksop531
Thanks for the lovely review Keith! Our delivery team will be buzzing to hear your kind words — always happy to go the extra mile!
Megan at Customer Care😊
I’d give no stars if I could
I’d give no stars if I could, would not recommend bensons very expensive for pathetic after care service when I had a problem, customer service and communication is very inadequate. Delivery plain sailing
Following the instructions the gas lift malfunctioned making the metal bent and unfit for purpose the bed wouldn’t close and sprung up. The weight of the £600 mattress just held it down
I’ve spent 5 weeks waiting on a new bed delivery date. Spent a week chasing that after initial delivery. customer service shocking better off Amazon prime over 4 weeks no contact and confirmation of replacement until I’ve gone in store again!!
Told 12/14 weeks for replacement, instore got it down to 7 weeks.
Order cancelled returning item and getting a full refund would never use again or recommend
March 19, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
Thank you for taking the time to share your experience, and I’m truly sorry for how frustrating this has been. The issues you’ve faced with the gas lift malfunctioning, the lack of communication, and the long wait for a replacement are completely unacceptable and far from the level of service we aim to provide.
We completely understand your cancellation decision, and your feedback will be passed on internally so the teams involved can review what went wrong and improve our processes moving forward.
Thank you again for bringing this to our attention,
Megan at Customer Care
Staff member very helpful
Staff member very helpful, and delivery came on time. Bed very comfortable.
March 15, 2026
Reply from Bensons For Beds - Worksop531
We love this review! Helpful staff, on‑time delivery, and a super comfy bed? That’s the dream combo!
Thank you so much for choosing us and we wish you a peaceful nights sleep,
Megan at Customer Care💤
Be very careful to read the small print…
Be very careful to read the small print on the 40 night guarantee. Not worth the paper it's written on. I have a mattress I'm not happy with but I have to loose £1000 to use the 40 night guarantee. Been into the shop, oh yes we will have to speak to customer service. I've heard nothing since.
March 9, 2026
Reply from Bensons For Beds - Worksop531
We’re really sorry to hear about your experience with the 40‑night guarantee — we completely understand how frustrating this must feel. The small print can sometimes be confusing, and it sounds like we haven’t communicated things clearly enough. I have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Worksop531
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Perfect service all round from purchase…
Perfect service all round from purchase to deliver
March 1, 2026
Reply from Bensons For Beds - Worksop531
Trish Bower,
We are so happy to hear that you received perfect service from the beginning to the delivery. Thank you for your review!
Team Bensons
Excellent
From walking into the shop, to delivery of our bed the experience has been great. Friendly helpful staff, good communication and great service. Thank you
Oh and the bed is AMAZING 👏
March 1, 2026
Reply from Bensons For Beds - Worksop531
Philippa Woodsford,
We're so happy to hear that you had a great experience, from stepping into our store to the delivery of your new bed! It's wonderful to know our staff were helpful and the communication was good. Enjoy your amazing bed!
Team Bensons
Reply from Bensons For Beds - Worksop531
Thank you for your great review Matt! 😊 We’re so pleased to hear you found our staff helpful and knowledgeable about the products. Your feedback is truly appreciated,
Megan at Customer Care
Great service
Great service in showroom and excellent comms / updates during wait for bed delivery
February 15, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
We're happy to hear that you received great service in the showroom and that our communication about your bed delivery was excellent! Thank you!
The staff were friendly and helpful
The staff were friendly and helpful. I was given the space I needed to look around and when I needed help they were there. There was a good choice of beds at a range of prices.
January 12, 2026
Reply from Bensons For Beds - Worksop531
We appreciate your feedback and are happy to hear that our staff were friendly and helpful. It's great you were given space to browse and found a good choice of beds.
Brilliant in every way
From browsing in the shop, the subsequent purchase and the delivery I cannot fault any of it
February 2, 2026
Reply from Bensons For Beds - Worksop531
We appreciate your positive feedback! We're so happy to hear that you had a great experience from browsing in the shop to the delivery.
Reply from Bensons For Beds - Worksop531
We're glad you found our staff knowledgeable and ordering easy. Thank you for your positive feedback; it means a lot to us.
Friendly staff and the product I was…
Friendly staff and the product I was looking for.
January 19, 2026
Reply from Bensons For Beds - Worksop531
We're so happy our friendly staff helped you find what you were looking for! Thank you for your positive feedback; we appreciate it!
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