Bentley Motors Reviews 

Bentley gets 1 star because they won’t allow you to write a review without giving them at least that. Long story short, I got a nick on my hood. It was a nick like many others I’ve had on numerous vehicles, so I didn’t pay it much mind. Next thing I know, the paint starts to bubble in an area nearby, but not directly adjacent to, the nick. The lifted area continued to spread until the the wind blew the piece off. I requested that Bentley cover the repairs under warranty and they declined, taking the position that “Once the paint was damaged by the impact, it allowed contamination such as water to get behind the paint, and have an effect on the paint adhesion, causing the bubbling.” Bear in mind the “impact they refer to is the nick not initially connected to the bubbled area. So, as I understand it, once you get a chip on the paint of your Bentley, you can basically expect that the paint will continue to bubble and lift up over a larger and larger area, as a matter of course. This is what happened to me and they found it to not be “not a defect in workmanship or materials.” I guarantee you this was not the first chip I’ve ever had on a car and it won’t be my last, but on no other car my husband or I have ever owned has the paint just started to peel off. Even the service manager who services our Urus at the Lamborghini dealership down the street said it should have been covered. Too bad I can’t post my pictures here.

At 20.10.2017 i've purchased a new Bentley GT3-R for my collection at Bentley Zug/Auto 1 AG in Switzerland. The car has been purchased with 12 months extended Warranty with starting date: 22.12.2018

At 20th of november 2019 i couldnt close the back boot anymore. I called the Bentley Customer service and they promised me that into 60-90 minutes there will come a truck to pick up the car and bring it to Bentley Kessel in Lugano. I've never seen a truck and they told me that it wasnt possibile because the car was not registrated. I am car collecter and dont have registrated none of my cars. Sometimes i drive them with special testdrive numberplates. At 21.11.2019 i brought the car to Bentley Kessel in Lugano. They told me that there was a problem with the extended warranty. I send them the documents that i had received from Bentley Zug. They told me that the extended warranty is on the car and that Bentley Kessel have to get paid for the repair costs.

The problem is that Bentley Zug where i bought the car, put the extended warranty on their name and not on my name and now Bentley dont want to pay this case.

I am so frustrated. I bought a car from Sfr. 184'000 with warranty and now they dont want to pay the repair in the warranty period. The treated me also very bad from the customer service when they promised me to get the car. I had to take time off from my company to bring the car to Bentley Kessel Lugano.

I want that Bentley will pay me the repair costs and that Bentley offer me a year extra extended warranty for free, for the bad service what a Premium band as Bentley gave me! Sfr. 184'000 and no service! Its a bloody shame!

Kind regards,


Dennis Vonk
Mobile: +41 (0)76 226 24 78

Bentley Manchester

Came earlier today to pick up my car from service . 
On my approach to enter the building I saw Deborah get up from behind her desk and wait for me near the entrance . 
From an Asian/Persian Background standing and waiting for someone is mark of respect.
She greeted me in a nice friendly  professional manner and her cheerful demeanor and beautiful smile made my day.
Her hospitality was perfect
Its very rare to see exceptional customer service and I believe Deborah in particular reflects the Bentley Brand .

I’m the loser – because the garage wrecked my Bentley!

When you book your car in for a service, the last thing you expect is the garage to smash it up.

But that’s what happened to my prized silver 2012 Bentley GTC. The driver picked it up from my home in Kent and on the way to the garage he collided with a car in front.

The garage, Grange Bentley Tunbridge Wells, phoned me, making an immediate apology. They said they would be able to repair my car. This would cost them £41,000.

After I inspected the car, I decided to get my own assessor before agreeing to the repairs.

But Grange Bentley Tunbridge Wells took it upon themselves to carry out the repairs. They said they were duty-bound to do this.

I decided not to accept my car back because such major repairs would show on its history and this would seriously impact on its price should I decide to sell it in future.

After carrying out research on buying a similar car to my own, I told the garage that I would accept £80,000 for the loss of my car, which they could keep.

I checked on the internet and confirmed this was a realistic assessment.

Grange Bentley Tunbridge Wells offered me £55,000. I said this was unacceptable. Failing a cash settlement, I told the garage that I wanted a like-for-like replacement car that had not been in an accident.

They said it would be difficult to get a one-owner Bentley GTC of similar age and mileage (22,000 miles).

However, I found one in a Bentley dealers in Birmingham for £72,500. It lacked some of the features of my car. For instance, it didn’t have DAB radio system which was £6,000.

Bentley Tunbridge Wells said they would buy this car for me, keep my Bentley, but I would have to give them £10,000. I was astounded at their suggestion.

They seemed to be completely overlooking the fact that I was the victim in this case. They had wrecked the car that I had cherished, but it was going to be me who was out of pocket.

So far, this stalemate has gone on for two months. During some of this time, Bentley Tunbridge Wells has provided me a courtesy car much inferior to the car they had wrecked.

Communications with Bentley have been appalling. On several occasions they have failed to return my calls, sometimes claiming they had been “too busy”.

They say my repaired Bentley is ready to be picked up, but I have repeated that I don’t want it back because it’s value and saleability would have suffered dramatically because of the accident.

I have phoned Bentley head office customer services department, but they said they could not help resolve the problem.

While Grange Bentley Tunbridge Wells freely accept that they are solely to blame for crashing my car, it seems that there is only one loser – me!

I bought a new Bentayga. The salesman was useless and did not now where the batteries were situated. The car was not delivered with the spec as I had indicated. The dealer said we will give you some free services. That is not what I paid £203.000 for! The car has many faults.
I am afraid of the auto-braking system. It is far too fierce. On wet or slippery roads it will be dangerous. I have asked to switch this off without running constantly in sport mode or going thru a seven sequence job on the computer every time i get in it. Bentley say they don`t believe me and refuse to check the situation. They say they cant and wont do anything about my concerns and fears over safety. Funny, my new Rolls Royce Phantom 8 has a similar system which they ensured can be switched off with one push button. RR know about service. Bentley creatures just could not spell the word. I shall be seeking legal redress.

Best cars in the world! Had my first drive this weekend and it was fantastic!

TOP! It was a good desicion to buy a Bentley. Top quality and performance.

Run as fast and as far as you can from Bentley. I purchased two Bentley's and after the first, I should have learned my lesson. Automobile Dealer Fraud is the term that describes my experience with Bentley as both transactions were riddled with deceptive and unlawful practices throughout the entire transactions.

Misrepresentation, Deception, Pathological Lying and Forgery. That pretty much sums it up. Unfortunately for the folks that produce these fine marvels of machinery, their hard work ends up being disrespected as a result of the actions by the vile scum in the dealership. Don't deal with crooks, look elsewhere! These people are the bottom of the barrel.

Very poor unprofessional practice by Sean McKay at Bentley Manchester. I will add more details to my review once I hear from Peter Kelsarr and see whether I will receive a satisfactory conclusion to this unacceptable behaviour.

When dealing with a company like Bentley I would expect not just a quality vehicle but also an exceptional level of service.

Bentley is a premium brand and premium bands do not become premium without offering a little more than a mere product.

So, imagine my surprise, when after my recent purchase, Bentley seemed to turn into Arfur Daly and Co.

I’m no stranger to Bentley, having bought a number of vehicles from them over the last few years – this year was no exception when I came to renew my car.

I duly shelled out the 180k to purchase a top quality vehicle and all the service that goes with it.

On my first drive out the car broke – there was a problem with the roof and could no longer drive it. It was taken away and Bentley had it for 8 days.

Obviously this was a little inconvenient and surprising – but not as surprising as Bentley’s reaction to my upset which was ‘Look, we have honoured our contract – now if we bung you a 100 quid credit not will you please stop moaning?’

100 quid? What can you buy at Bentley for £100? It would cost me that to drive to Bentley, in my Bentley, to pick up the note – but that’s another story!

But, it’s not about cash, this is about service – no good will for my inconvenience, that’s not what I’ve come to expect form Bentley.

This is Bentley, right? This is a premium brand, right?

‘We stuck to the contract’? Really?

Bentley, you should be embarrassed.