Bestway 

We ordered a Helsinki Spa from Bestway through an authorized dealer 2 months ago. Ever since, we have tried to get the delivered control replaced, which was defect upon delivery (confirmed by their tech service). Communication with the Bestway "customer service" is ridiculously bad - think of a how-not-to-do-it case study to use in trainings. We have lost all trust in them wanting to replace the defect control by now and are trying now to return our the order - bubbling with frustration instead of enjoying a relaxing bubble bath. 😡

DO NOT BUY ANYTHING FROM THIS COMPANY. I don't know where to start as I have lost all my energy dealing with these people and we are left feeling angry and disappointed. We ordered a steel framed pool for my daughter's birthday on the 16th July 2021 and it never arrived. A few days passed, then a week, then two weeks before I eventually decided to email their so called "customer services". I submitted numerous cases only for no one ever to get back to me. Eventually, I got a response but the lady claimed "the pool had been delivered", but to date we received nothing other than the pool cleaner. We were getting really worried by this point so responded to the email only never to hear back again (despite the fact we sent loads more messages, only to be ignored time and time again).

I was determined to get my money back or at least the pool, especially after paying £300 for it so I tried calling. After almost 30 attempts crossing over a week and almost 4 hours of waiting time someone (I think called Amy) finally picked up the phone. I explained the situation and she confirmed the pool was sent out but the label on the box was ripped so its been "sat in a depot somewhere and never reached our house" - this worried me further that no one made an effort to inform us as to why we hadn't received our pool. She went on to say a new pool would be dispatched as the old was one damaged. Well, here we are on the 27th August 2021 and the pool has finally arrived in a COMPLETELY DAMAGED BOX, with rips and tampered parts along with opened bags. It would appear they just sent me the damaged pool that sat in the warehouse for the past month or so and DID NOT SEND OUT THE NEW one. We have just started to assemble it and parts seem to be missing and we no longer have the mental strength to deal with this any longer and have to accept we will never get our money back or get to use the pool.

Thanks a lot Bestway - you've really made my little girls birthday!!

everything from bestway breaks after a few months. are they cheap yes, but zero warranty, zero customer service, and zero parts. i'm a mechanic so i just end up fixing this junk daily, but seriously , stuff from china is such trash, and is truly filling up landfills around the planet.

Customer Services Case [##5386-56##]

If I could leave 0 or minus stars I would.

Over 2 hours to get through on the phone to attempt to make a warranty claim.

Ive jumped through hoops sending photos and videos and still no word from them .

The hot tub will be out of action all summer at this rate.

I think we may have to consider small claims court.

This company are more than happy to take your money for a product but post sales service is dire.

I really regret trusting this company's reputation.

If I could leave 0 stars I would. I bought a 12ft pool and 1 of the poles bent straight away. I straight away got in contact with them and it took weeks to hear back. I am now over 8 weeks waiting on a replacement pole and the company don't email you back for 2 weeks and if they ask you a question you then have to wait a further 2 weeks for them to respond again. I still haven't received the poles and the summer holidays are nearly over even though they were supposed to be sent of 3 weeks ago. I wouldn't buy from this company again. Awful customer service

Products aren't too bad but I have had to log two warranty claims for seperate items now. Their warranty process is a frigging joke. I'm not kidding here, it's the worst I have ever seen. They are slow - I mean SLOW. Waiting weeks for a resoponce. Then when you do get a responce, you get stupid comments, like invoice is not clear enough. Well, I can clearly frigging read it, so thanks for that! I am really put off of their products after having to log this 2nd warranty case. They clearly don't give two fecks about their customers or honering their warranties.

In August 2020 I bought a brand new Lay z spa hot tub Vegas model from a Ebay UK seller. Lay z spa approved my warranty for two years.

Last June my spa developed a split in the air bubbles tube and water got into the inner liner. I made a claim under the approved warranty. My Spa was not used for more than three months!!! Many other people experienced same fault with Vegas. After waiting 12 days for a reply from customer service agent, they informed me that they only advice customers who reside in UK, even though they had approved the warranty themselves. They said i should contact the nearest Bestway service agent something that I did on the 24th July with no answer coming. Paid good money for a crappy product and lack of good customer care.

My first warranty claim was in early July and their automated reply says that you have to wait 3 to 4 days for a reply. Instead you receive a reply after approx 12 days!!! Each time you communicate with them you have to wait another 12 days for them to get back to you and so your claim can drag on for months!!! They try all type of excuses to try and cancel your claim.

Case #528-147

Not great service and product at all - bought a Vegas hot tub two months ago, the inner seam has split and now there is water in the air chamber and it will not inflate ( I believe this is a very common defect)
Put a warranty claim in on the 20th July, at the time advised a 10-12 day wait - still nothing.
Customer services disappointing, I understand it is not the staff members fault but 45min call wait times and non responses to chaser emails is unacceptable

The company is freaking ghetto and horrible I’m talking about the store on hikes lane. Made payments for 6 months straight on a washer and dryer that don’t even work properly and they know about it. and I missed one payment even thou I called to notify them I was going to be late and the still had the audacity to call me 2 days after my due date and showed up to my apartment a week later. That’s freaking harassment, them dudes in there harassing folks and stuff. I will deal with the credit bureau rather than them. I dare them to come to my apartment again because I will definitely protect myself

This Company is a complete joke and how they survive with the worst customer service and complete lack of experience is beyond me, clearly from the reviews they are happy to take your money and offer little/ unhelpful support,

Terrible service. Have a faulty lid on a vegas hot tub. Have to jump through hoops to get anywhere. Pictures videos etc. How can I video a valve that has air slowly coming out???? So much for a warrenty. They have my receipt which was sent when the item was purchased. I even had a reply to say the tub is now under warrenty. What do they class as a warrenty??? I just want a replacement lid. Won't be buying anything from them again.

Bought pool with filter pump. Filter pump broke down within 3 weeks and I am still struggling to get the replacement. Here is my case number#SE2021A00001970

SHOULD BE ZERO STARS!!!

DO NOT BUY FROM THIS COMPANY!!! THEY WILL TAKE YOUR MONEY AND YOU WILL NEVER HEAR FROM THEM AGAIN!! IVE HAD NO EMAIL TO SAY MY ITEM HAS BEEN DESPATCHED, DESPITE MANY EMAILS SENT! ALSO OVER AN HOUR WAIT ON THE PHONE AND STILL GET NOWHERE! THEY BLAME THE BACKLOG AND SHORT STAFF ON COVID BUT STILL KEEP TAKING PEOPLE'S MONEY...BY THE £100S!! EVERYONE HAS BEEN EFFECTED BY THIS COVID NOT JUST BEST WAY! THIS CRAP COMPANY JUST MADE EXTRA PROBLEMS FIR PEOPLE..AND LEFT THEM WITH EMPTY POCKETS! DISGUSTING COMPANY!
WATCHDOG HAVE BEEN INFORMED!

I HAVEN BEEN WITH THIS COMPANY FOR SEVERAL YEARS NOW. I HAVE BEEN LATE BEFORE WITH NO PROBLEM UNTIL NOW. I OWE ONLY 340.00 WASHER &DRYER AND 660.00 ON LIVINGROOM SET BEEN WITH THEM WHEN THEY CHANGE TO SEVERAL OTHER COMPANIES. TALK TO MARCY ON LAST WEEK TOLD HER THE REASON I WAS LATE ON MY PAYMENT, I ASK TO TALK TO MARK THE REGIONAL MANAGER, WAS TOLD HE WAS BUSY SHE THEN PUT ME ON HOLD AS IF SHE TALKED
TO MARK AND CAME BACK AND ASK ME WHEN WILL I HAVE MY PAYMENT I SAID I GEY PAID 7-16-2021 I ASK THE TOTAL AMOUNT SHE THEN SAID IT IS A 11.65 LATE FEE I SAID OK SO IT WILL BE 179. AND SOME CHANGE, SHE THEN SAID YOU SURE THAT YOU WILL BE PAYING ON THAT DAY I SAID ALONG WITH THE LATE CHARGES SHE THEN SAID OK. I GET A CALL FROM JAMAL ON 7-12-2021 TO TELL ME THAT THEY WERE GOING TO PICK THE THING'S UP. I ASK TO TALK TO MARK HE DIDN'T WANT TO GET ON THE PHONE TO TALK TO ME AT ALL.
I SAID AS LONG AS I HAVE BEEN WITH YOU ALL AND YOU CAN'T WAIT UNTIL, I GET PAID ON 7-16-2021 MARK NEVER GOT ON THE PHONE TO TALK TO ME BEEN WITH THEM MANY YEARS AND THIS IS WHAT I GET FOR BEING A GOOD CUSTOMER WHEN I PAID FAITHFULLY ON MY ITIEMS EVERY MONTH. IT'S ALRIGHT BECAUSE NOTHING GOOD WILL COME OUT OF THIS COMPANY DON'T KNOW HOW MANY MORE PEOPLE HAS BEEN DONE LIKE THIS IT'S JUST ABOUT PAID FOR, KNOW THIS MARK SINCE YOU WOULDN'T GET ON THE PHONE TO TALK TO ME. I KNOW THAT YOU ARE DOING YOUR JOB BUT NOTHING GOOD WILL COME OUT OF THIS, I WAS A LOYAL CUSTOMER, THIS COMPANY WILL GO DOWN IF THEY KEEP TREATING THEIR LOYAL CUSTOMERS LIKE THIS WHEN THEY HAVE HAD A HARD TIME HITS THEM. I'VE NEVER DONE A REVIEW BUT HAD TO VOICE MY CONCERNS WITH THIS COMPANY
MS.D.W

After a week my bestway pool cover split along the seam. I emailed customer service with a picture. had a reply saying that there is no manufacturer warranty for the cover, nothing can be done. Bestway name is in large letters across the side of the cover and it isn’t considered for warranty even though it is sold as a bestway product? Even if it was another manufacturer product, as a retailer it should be placed. Amazed at the poor service. I would not recommend them from service so far.

We had a faulty pump 14 months after purchase. We were able to provide proof of purchase and requested photographs. I agree with other people that their customer service is slow, but with some patience and working with Bestway's processes we had our pump replaced within 1 month. I did feel that the people I engaged with at Bestway were doing their best to help us.

Ordered a Lay-z-spa Paris in April 2020. Had problems with the Lay-z-spa hot tub pump going into an error mode since October 2020.
Spoke with both the Bestway supplier and Very and they were both beyond useless.
Will never use Very or Bestway again - there are lots of good quality companies out there and why bother purchasing something from a company with zero customer service.

The latest update is that they are saying that it is out of their 2 year warranty period, even though it was reported at month 6 and we are now at month 14.

Avoid Very and Bestway Lay-z-spa and take your business to a company who cares.

Bought a pool in March of 2021. Set it up in may to have it ready for the summer. Noticed that the pump wasn’t doing what it should. Went through warranty and told them the pump is to small for the size of the pool. They sent me another one same size. Still not doing what it should. The water is not getting circulated therefore it is cloudy. Won’t buy another pool from them

Non existent customer service this company should be closed down as their products are terrible
Having recently retired I purchased a st moritz lazy spa from B and Q but I have had lots of problems the pump unit trips out regularly and now it’s developed a leak internally
B and Q won’t do anything and they just tell you to deal with best way and that’s where the problems start
I have e mailed photos videos and copies of receipts all to no avail all I get back is check our fault finder guide
Tried to phone them it says 45 min wait time due to excessive calls I tried and was on the phone 1 hour 30 mins before I gave up
So to summarise terrible products cheap Chinese crap and terrible customer service

I would rather give Bestway zero points.
Bought a pool in 2020, pump broke under warranty and could not use the pool all year in 2021 because they can’t organize a replacement pump.
(We are in July now)
Telephone Support is also impossible...
Now, K have noticed a small hole/puncture in the seam of the pool.
€1200 wasted for the Maldives Pool