Bestway 

We have just set up our Vegas LazySpa after 6 months and for the 3rd time we have an issue. When we put on the bubbles our hot tub fills with air and is about to explode. This is so dangerous. As we are just out of warranty they will not replace - could we have extended our warranty? This is a lot of money for us and we have been supplied with substandard goods. I’m not a happy customer and would not recommend buying from Bestway because of this. We have hardly used the product! Bestest, i’m curious to hear your views!

NEVER BUY A BESTWAY PRODUCT out of warranty support is non existant. YOU CAN'T BUY SPARE PARTS

You can'y buy spare parts have a new 10 foot steel pro pool, a couple of the bars bent on the joints to the point where I am not happy and need to replace the poles. (3 poles 2 x pole A and 1 pole B on ebay is £25 each, for another £40 can buy a brand new pool) contacted bestway to get replacements.

I can't get them under warranty as it was not brought through an authorised supplier.

Bestway replied to my request to purchase new pole "We don't do spare parts look on ebay / amazon".

Shamed them on Facebook and Twitter with screen shot of the reply from Bestway.

Guys NEVER BUY A BESTWAY PRODUCT after sales support sucks for out of warranty parts.

Wish I had brought an INTEX POOL instead!!

BUY INTEX instead least you can buy spare parts for INTEX Products!!!!!!!!!!

The heater on the Hydrojet Maldives spa has stopped working, its just 2 years old, and been well looked after and packed away for over 12 months, now been told the heater is not made any more the spa is obsolete, cant buy a whole replacement unit as the design has been changed, to buy a new one and throw the other one away, I have contacted bestway but I am not hopeful at all, IF ONLY I TOOK HEED OF THESE REVIEWS.

Lies by customer service. No product knowledge by warranty department and a claims system that does not work at all. Please people accept this a genuine review. If you don’t want to loose your money avoid best way

Got a deflated liner and no one will help me get a replacement Not happy. Worked so hard for my product and it’s faulty

Recieved a defective pool liner. I submitted needed info, within days recieved my replaced liner. I was totally worried after reading reviews, however my experience was outstanding. Especially being able to track the steps up until fed ex delivered the liner.

The company do not back their product for a life span past 12 months!!
I purchased a Bestway inflatable spa in Jan 2021 ($800+ NZD) and now the pump is faulty, no longer heating the water and the company is refusing to replace (past the 12 month warranty) and is only offering me a chance to purchase a new pump ($300NZD).
When I purchased this spa I expected the life expectancy to be more than 12 months (as would any normal, rational person). When I google how long do spa pool pumps last the answer is 5-10 years

I tried all the fixes recommended on the manufacturers website and emailed them advise that the pump was now not working and what could they suggest I do to fix it.

The pump has been maintained, has been covered and not exposed to the elements. The spa has been regularly refilled with clean water, the filter replaced on a weekly basis, the spa cleaned daily in summer (high use) and twice weekly in winter (low use) with a magicvac (ergonomic cleaning Vac) and the correct chemicals have been used in the spa water.

I have done everything to ensure this product is in good working order and I expected at least 3-4 years use from the spa.
BEWARE it appears the company do not back their products - if you want to enjoy your spa for more than 18 months then I recommend you do not purchase inflatable spa from Bestway.

I bought a full Bestway air mattress this morning. I followed the pictured instructions,no written instructions.The mattress will not stay inflated!! I have tried 5 times. The tip says to keep inflating the pressure drops until beds begins to maintain pressure and shape which takes 3-4 days. Of course this was not on the outside of box
I have purchased other air mattresses and this is by far the worst. Do not buy!!

O stars
I have recently purchased a 18 ft oval pool and can’t get the cover to fit ,sent photos and response is case closed because it will fit on the horizontal bars and can take 3/4 people to fixit in place .
We have had six of us trying and it won’t fit the length of the pool. Very poor response and they actually aren’t listening by saying that’s as good as it is.
Had to order a solar cover off another company as can’t find a cover to fit yet
Will not be a returning customer

I have read a lot of negative experiences on here. However, my experience has been superb on two separate occasions. The first time, the lid was coming away from the seam and was deflating. The second time, the lining was coming apart. I took a video both times, and process was straightforward. I had replacements for both within a week on each occasion. In my experience, you will receive your replacement in a quick time period if you can genuinely prove you have an issue with the product.

Worst company, they took my 980 euros for s steel pool and claimed they sent it me, then claimed they telephoned me. Liars. The pool never arrived and I demanded my money back and everyday I send them hundreds and I mean hundreds of emails demanding my money back. So far silence but I will keep emailing.

If I could give you 0 stars I would. I have just attempted on 3 separate occasions tried to phone your customer service. On all occasions the lady picking up the phone did not even let me explain myself, and just said "no thank you" and hung up the phone.

Worst company I have ever dealt with. DO NOT buy their products. Bought a inflatable jumper which was broken. It took 3 weeks and 2 requests for a callback. Told me I was stuck with the jumper and they could not replace it. Would not tell me what retailers sold the item. Horrible company. They steal your money.

The worst customer service I have ever come across. I have a leaking filtration/heater pump. Mine is in a yard, water was everywhere so I emptied the tub as the caps didn't stop the water from going into the pump. I refilled it after I flushed out the pump as shown in a troubleshooting video leaked again emptied it again. I contacted Bestway & the circus began. 1 warranty form with evidence, 19 emails, one unavailable contact number, then one number I found on Twitter ended up with the most arrogant man I have ever spoken to. As a disabled person, he expected me to empty & fill the tub three times because he said the evidence video/ pictures wasn't enough. He wanted another 30-second video of the puddle getting bigger. They made me out as if I am lying. You have to send the faulty part back before they send you a new so why would I lie, it's not like I am getting anything from them.

Not helpful at all, worst customer service I've experienced in a while. Do everything in their power to don't answer your questions and if they do they won't be of any help.

Had a product with quality issues and all I got was "This is not a manufacturing issue"
I know.. It is a quality issue. probably the same quality as their customer service.

I have read some bad reviews regarding punctures and such like! People seem to complain about sending "evidence"! My experience is that these guys are brilliant! My pump went after about a year; and they replaced it! Yes, I had to send evidence, but that is expected! People are comparing it to "cars"! If your car had a fault, then you would drive it to the dealer, or call breakdown assistance! This isn't possible with a spa, so you send evidence! A puncture after continued use isn't a "warranty fault" on a car! Come on people! Compare apples with apples if you are going to go there! If people don't get their own way - then they throw their toys out of the pram!

Well...what can I say ! I have been e mailing for 5 months...no phone contact ...there will be a response on here and a comment asking for everything I've already sent to them...because that makes it look like I am at fault.
(They did this a couple of months ago) I've not been able to use it all summer as its deflated and I won't even sit in the garden as what was a good summer last year ...It's totally depressed me this year looking at it. It takes up a quarter of my garden ....when it was working that was fine ...when deflated ......not so much..its an eyesore....I've asked for a member of management to call me ...nothing ..please don't buy from this company...absolutely shocking after sales service ...I give up..and Bestway ...please do not put on here what you have requested and what I haven't sent..(I've sent everything possible.)..because its totally untrue.. .. I ask that if you do have a comment to make its only that a member of your senior management will be in contact with me and not by e mail, by phone and please let it ring more than once and give me a direct line to get back to you, if i'm not in a position to pick up...I wouldn't mind ..from the beginning ..I only asked if I could just buy a new liner!

This company has the worst customer service I have ever dealt with. I purchased the Vegas Lazy Spa which is an inferior product for the price. Within a month the lid developed a puncture. On this occasion they sent a replacement fairly quickly, however, once the second MAJOR fault developed in the summer they acted differently. As per the previous comments each email was responded with an automatic reply that it was taking 18 days to respond fully. When they did respond each time they asked another question or gave a nonsense response which required me to reply but again another wait of 18 days for them to respond. This is an absolute joke and I feel they are doing it to put people off persevering with their claim. My answer is AVOID BUYING ANY BESTWAY PRODUCTS. I went back to the retailer in the end after three months of toing and froing with Bestway. The retailer responded immediately and refunded my initial payment within two weeks. If Bestway’s customer service wasn’t so atrocious I would have stuck it out and waited for a repair.

I’m quite shocked at all the bad reviews I’ve seen on here as we have had a great experience with their customer service team.

I bought a bestway pool and unfortunately the cover ripped and the side kept collapsing which wasn’t idea but I registered the 2 year warranty and contacted them about the issue. I was told there would be a long wait time for a reply due to COVID but they eventually got in touch. I was asked to supply some more information and photos which I did and I was sent out a new pool liner and cover.

I was very pleased with their service and speed of sending out the replacement items.

Bought a Bestway 10 Foot pool from Argos. After 2 weeks and little to no use the pump stopped working. Tried contact Bestway but the telephone number is no longer valid. Raised a case through their portal providing photos and videos of the problem etc as requested. Once the case was submitted I got a response back saying "We are experiencing extreme volumes at the moment and ask that you please be patient, we will respond to your request as soon as we can. Currently we are on an 18 - 19 day turnaround time." After 19 days I get a response with a troubleshooting guide that has nothing in it relating to the problem I have and also asking for photos and videos again. Clearly they are not reading the cases as you can see in the case notes everything they asked for. I have since responded but got another automatic email saying it could take up to 18-19days. We have since given up and went out and bought a new pump. How this company can still be operating with the rating they have is beyond me.