Bestway 

Not bad pools etc but when after a year a pole bent I tried contacting customer service. This took a long time and when I finally contacted someone they insisted that I could only buy a new pool as they did not supply individual poles!! They were very unhelpful bordering on rude and it seems ridiculous to me that you would need to spend £600 to replace a pole that should not have bent in the first place

I bought the air mattress at Walmart in March of 2021. Got it home and unpacked it, and immediately filled it with air. The unit is pleasing to look at and we like the grabbing material on top. The auto pump worked as explained. My 12 year was comfortable and slept well all night. The only concern is the air in the mattress stays cool and is cold to the person sleeping on it. This will be a benefit in the summer time and in the colder months a person can lay a heavy blanket down before the sheet to stay warm. Overall, I am pleased with my purchase and would recommend this mattress to others.

DO NOT BUY NO WARRANTY
DO NOT buy no warranty even though says 12 months customer service shocking and rude and you'll spend hundreds of pounds on a item to use once. AVOID save your money

If I could give ZERO stars then I would. I bought a Hawaii spa from B&q and after 4 or 5 tub changes from Bestways so called support team my patience has run out as each one was faulty. They're not interested in refunding and said it was not their issue. I couldn't get to speak to anyone until I went to Trading Standards. I wouldn't use their product now if I got it for free.

Buyer Beware.. I purchased their Bestway Dreamair Premium inflatable bed as I was about to have a total knee replacement and needed to avoid the stairs. Within 2 weeks it sprung a leak. I returned it to Argos and got a replacement. This lasted 3 weeks with very little use. I contacted Bestway and was informed by the customer service that the one year guarantee is not their problem, it is the problem of the seller! Amazing, evidently, their guarantee is not worth a thing and their customer service is terrible.

Looking at all these bad reviews really does surprise me, we bought a miami hot tub in April last year and it started to leak through a seal in January just gone, so I contacted bestway support, and after about 1 week of emails back and forth they agreed to send me a new hot tub liner on the Friday which arrived by the Tuesday. I'd say a great company

WARNING: Bought the Easy Set pool a few weeks ago. Turned filter on, made a few noises for a few seconds and hasn't worked since. Have tried calling their Customer service many times and all I get is a recorded message with no return call. Also private messaged via Facebook and it took a week to get a response. Now they tell me unless I have the receipt you can't help. Not even some troubleshooting tips. Do NOT buy a BESTWAY pool! Shonky!

My experience with Bestway wholesale was unbelievable. An overwhelming sense of a crack den version of Costco. In addition to this, the service would be considered social suicide.

Worst experience ever with Bestway.

We bought two outdoor Jacuzzis.
Both of them are not working well at all since day one!!
It suddenly beeps and stops working. We personally tried our best to see what the problem is. But what was clear is that the jacuzzi itself was the problem!

Very bad customer service and very bad quality product! We called the company for help no one listened to us and there is no refund nor there is maintenance!
They didn’t even try to see what is happening

Bestway Group
Our approach in business
management is based on
high-class service to consumers.

It doesn't seem the case reading these reviews.

You are a company with a massive turnover and large profits. Please don't forget your customers!!!! We need an after sales service, you can't in any way call yours a service atm. We need a call centre that can order parts for us. We need readily available spare parts. We need home engineers to come to a property if necessary. Not everyone is capable of fixing the fault.
This is my second failed hot tub purchased from in 3 years. Please respond in the bestway....Bestway

Registered for trade account a while ago but couldn't find the account number when I needed to place the order. Called and the woman just kept asking me what branch I'd registered with (I had no idea - just thought I'd registered with the website) and we couldn't get past that. I need to place a large order for our business for Halloween and this is now going elsewhere.

Bought a Maldives spa nearly a £1,000 nothing but problems in the 2 years I’ve owned in numberous problems including failed hydrojets, lights, and recently new liner needed which took 4 months to sort out, after 1 week of getting new liner pump packed up, they now say I’m out of warranty? What about the 6 months this tub has not been working? Waiting for you to sort warranty problems out? Anyway cut a long story short I’m now putting this company in court for full amount of the hot tub and the wasted 6 months that I had no use, see you in court.

Worst company ever

Brought a £150 air bed. Defective after three uses... company won’t take it back. Despite two months old

Bestway......better named noway, purchased a queen inflatable bed, first time of use it went down whilst sleeping on it, spent the next three days camping having to sleep on the floor of our tent! There was a hole in the stitching which was quite visible when looking for the problem. Customer service said not covered by their warranty, even though quite clearly a manufacturing fault, they would not exchange. Very bad customer service. Reading other reviews on here I wouldn’t recommend Bestway to anyone. Stay away from their products.

I purchased a Maldives Hydrojet Spa and within a year it started leaking. This was not a cheap lazy spa at £1,100 and we thought we were buying a good quality spa. Finally, they sent a replacement, but the 2nd one has started leaking. They refuse to send a replacement citing guarantee is on the original one. Surely a new part should then start the guarantee over on that part!! I cannot afford to pay £750.00 every year for a new liner! Obviously they aren't fit for purpose and of satisfactory quality. Would certainly not advise buying any of their products due to bad customer service and unhelpfulness!!

Worst product ever - now have a giant paddling pool which leaks!! Not fit for purpose. Rang customer service and sorry to say they should be renamed - no interest in customer and don't provide a service. Only wish I had seen these reviews.

Contacted Bestway as I started finding debis in my hot tub. Cleaned the filters, flushed the pump, and thoroughly cleaned the tub however; they kept appearing. After following this process several times, more and more debris appeared therefore, there was obviously a breakdown/fault within the pump.
Bestway’s first reply was to just to ask for pictures of the debis, and a description of the hot tub setup etc.

After waiting, we received an email informing us that “ Following a thorough investigation this unfortunately is not something we would cover under warranty as the issue is not classed as a manufacturing defect.
The bits in your spa could possibly have been caused by the PH levels being too high - this can over time lead to internal corrosion in the spa pump”

The super intelligent quality engineers at Bestway carried out this “thorough investigation” without even inspecting, or seeing the defective pump. Astonishing!!! Must have X-ray eyes, and good vision to see over 100+ miles!

As explained, my chemical levels are checked on a daily basis, but no, it’s the waters fault, nothing to do with design, or the fact that plastic internal parts DO actually breakdown!

I’ve still got the blue and silver (non corroded) samples, so the next step is to contact trading standards, then get the samples analysed within our lab when I start back to work.

Poor quality product, and even poorer quality system in place. Joke!

I bought a 14 ft pool from bestway, the pump that came with the pool was a pile of crap.
We complained to bestway and they sent us a bigger and more powerful pump which is a pile of crap and has stopped working after 2 months.
We have been in contact with customer services who say they cant give us another pump as they are in customs.
So our 10,200 litres of water will have algae again.
Wish I never bought our pool from best way.
Have spent more time trying to clean the water and using it.
Trading standards are now involved.

If I could leave no stars I would. FRUAD !!!!!!

About 2 years ago my lay z spa started leaking so I thought I'd invest £1200 on a top of the range Maldives Lay z Spa. Initially - great, just what I wanted. 2 years on and I have a leak ... on investigation, and lots of cursing etc I find water is pouring from the water heating element inside the housing, and the air return valve is completely US. Try and get a bestway replacement for the seals! The return valve is built into the liner. So £1200 divided by 2 years = £600 a year and then .... ?? No help from their website, no contact address via email. No help whatsoever ... so my view - great when it works - just don't expect it to last or to get any advice or help! I will NEVER purchase another one of these pools - designed to fail - and boy it sure does!