Bestway 

We bought a pool spa, One month later it broke. Two month later they still haven't helped us. When I call them they talk in different language that they have lots of mail to go through and mine isn't there to read yet even after two month. Gaaah last time I ever gonna buy from them. Do they gonna help me if they know who I am when I write bad experience?

Heavily rusted support poles in just 2 months, stained our flooring, apparently they will replace the poles but another 2 months later and no replacements.

Pool now just taking up space in our garage and useless.

Bestway support are shocking…
Bestway support are shocking…
Have an issue with water coming out of the bottom of the Layz Spa Miami Airjet pump because the non return value has failed in the liner (non servicable part btw) and also in the pump housing, but they say this water leakage is normal. No it's not Bestway L.M.A.O

Maybe everyone should email the CEO
Zameer M.Choudry
zameer dot choudrey at bestway dot co dot uk

Submitted a case for a replacement part due to it disntergrating under the 2years Warranty in the early days of Covid Lockdown (sorry 9days outside). It was a simple Skimmer Plate needed to stop the water escaping.
Computer said 9days outside the order date on receipt therefore we cannot help you. I said that they were closed during inital Covid Lockdown, denied as they were all in the office apparently.
Ok can I buy the part - No we no longer supply items for these pools unless under warranty.
Can i speak to a manger and escalate or I have to skip £600 of pool - No the warranty was out by 9days. You will need to buy it from somewhere, try Bestwayspares.eu they have spares try them.

Bestway.Eu wont ship to the UK as there is already a partner and cannot ship and therefore I still have the same problem.
Contacted Bestway again to ask for help - Please try the web as we cannot help.

What I cannot believe is that they are not obliged to provide spares access for a product just over 2yrs old meaning its shelf life is limited, and customer services don't care - computer says No.
Will never purchase another product from them Intex all the way. And if you do purchase be prepared to be creative with all items and fixes and understand that the manufacturer is not going to help with anything

Horrible Horrible!! When did a baby pool hold up to 10-15 adult people? OMG!!! My kids’ and I’s summer was ruined when all we wanted was a nice swimming pool to swim in and enjoy since we couldn’t do anything this summer since COVID. Intex website stated this pool was great as it would fit 10-15 adult people; less expensive and more for your money. Great!! The kids and I found our summer backyard getaway!! We were so excited. Mind you- ordered July 4th just finally got today August 4th.... this pool was a freaking JOKE!!! You could fit possibly 4 toddlers in this 8X16 pool.... ITS NOT WORTH $200 dollars!!

I bought the Coleman vista pool with windows .. Has it 2 weeks pump went out.. Took over a month to get the pump because they said the day I callled they got shut down because of Covid and my pump never got shipped .. Now here we go again pump had failed again .. worst pump ever .. I will be going back to intext pools next year ...I even tried calling Coleman directly and they basically said it wasn’t their problem that they contracted out the best way to contact them… For the people reading this do not ever buy this item

I had the same problem as a lot of other customers, I ordered the a 6 person floating island on July 4th and PayPal sent me a tracking number that said it was delivered June 30th. I tried contacting the company with no responses. I was able to finally get some headway with PayPal and they should be refunding me soon. I feel like this company is a fraud and I would definitely avoid buying anything from them, I wish I would have looked into the company prior.

Absolutely terrible customer care and support - avoid this company - they are not interested in the consumer. Bestway Lay-Z-Spa failed to provide an essential part to a replacement item they sell for nearly £300 and then happily back-tracked - 'Jarryd' - the Customer Care Advisor was dismissive, ill informed, rude and then blatantly lied regarding a return. Unprofessional and extremely poor service from a company only interested in taking your money.

Took longer to arrive than was originally planned. When the pool arrived, we needed up getting the wrong size than what we paid for. Then tried to contact customer support and they said that it would take from 10-14 days to get back to us. It's been 3 weeks and still haven't gotten an answer back. Horrible overall service. Would not recommend buying from here.

Had two of these blow up tubs indoors for my wife’s therapy at £600 each no one else uses the tub it’s just for her first one had a leak on set up so they replaced it the next one started to leak after about 2 years blowing air up in the water tried a repair no good so had to buy a new one had this now for just under 2 year and has started loosing air can’t find a leak have to blow it up every day so will not ever buy again as don’t last for long I think if you have kids jumping around in it would not last long at all you can be very careful like we are but will still leak at some point Not happy going to buy a hard one this time 0/10

I purchased much-needed spare parts package on 5/25 for a pool we purchased the year before. The parts order was immediately placed on back order due to the Virus, which I totally understand. However, in the weeks that followed, I have been deluged with emails asking for payment with an accompanying link. First, I already paid at the time of order; secondly, the link does not work. I have filled out several requests for a call-back, to no avail. On 7/13, after several phone attempts, I did speak with a customer service rep who assured me my parts order was on its way. I asked to have an email confirmation send to me. I have yet to receive it. I have dealt with many companies during the pandemic, but this one is the most challenging and unresponsive I have dealt with.

I ordered a pool last night on july 21... Woke up to an email saying it was already delivered on the 20th when i tracked it..🤔. for you folks that have same issue did you ever recieve your item or do i need to dispute!

Bestway pools customer service warranty is terrible. I purchased a 9x18 pool on 4/25 and my pump stopped working already. I contacted customer service about 2 weeks ago and provided all the information requested. They have asked me to send a better receipt 3 times with item description, price, date purchased. I've sent the same/only receipt I have will all the information provided. No way to contact anyone via phone. Now I have green algae growing in my pool. Will never purchase anything from this company again.

Wish I saw this sooner. I will file with BBB and Attorney General on this one. I also bought a pool and the tracking says it was delivered weeks before I ordered it. No response to email

This is an email I wrote to Bestway describing my experience with one of their products. They have not gotten back to me.

Dear Bestway

I recently bought your Hydro-Force inflatable stand-up paddleboard (243 x 57 x 7 cm), from a Danish retailer, and I must admit that I am extremely disappointed with your product.

In the description it says that the max weight capacity is 90kg (roughly 198lbs). I weigh 76kg (roughly 167lbs), and it’s nowhere near able to carry me. I’ve inflated it according to the manual, and I’ve even tried inflating it a bit more, to see if it would be able to carry more weight, but it’s completely hopeless.

I am a pretty avid SUP boarder and I’ve tried loads of different boards from various companies within the last two years, and I’ve never come across a board this bad. I had been hoping for a great summer with a new SUP board, but now I’m left with a simple toy, and your retailer (VidaXL.dk) had the audacity to offer me a petty reimbursement of 30USD (roughly 9% of the price I paid!), for selling me a product that I cannot use. So much for a summer on the ocean …

My 8-year old who weighs around 35kg (77lbs) enjoyed the board since it could actually carry him, but I must admit that I feel cheated that you - and your retailers - market this a board for grown-ups. My opinion is that is is merely an over-priced toy for 8-10 year-olds and no more. It couldn’t even carry my 12-year old who weighs around 45kg (99lbs)!

I read several reviews on your products, and I became convinced that your brand delivers products of a certain quality better than most brands available in Denmark - especially when looking for “low-budget” inflatable boards. I’m just saying that I really feel that I did good research before buying, but unfortunately I was proven wrong.

It is not only that your product does not live up to my expectations as a consumer, but also the fact that your product does not live up to the product description. Having to do with products for watersports, it is extremely important as a producer to deliver exact product information, since anything else can lead to very serious accidents!

I ordered a Bestway swimming pool on July 9 2020. The next day they sent through paypal a tracking #. I checked the tracking number and it showed that the product was already delivered at my address on July 8 2020. Right away I suspected that it was a fraudulent sale. This online Bestway seller is a fraud and a bunch of thieves. Why would they send a false tracking number. Someone need to do something about this seller. DO NOT BUY ANYTHING THROUGH BESTWAY. TELL OTHERS THROUGHOUT THE WHOLE NATION THAT THEY ARE RIPPING PEOPLE OFF.

very very bad service
lazy spa miami - broken and cant contact service one week waiting for e-mail and still problem not fixed!!
not use this products!!

My brother ordered a bestway pool on July 5 of 2020 could not use tracking number so he emailed and received a an email back saying it was shipped July 2 of 2020 how could they ship when it wasn't ordered til 3 days later

We have the inflatable 10 ft pool seams split in under 2 months brother had 12ft did exactly the same. Pumps are rubbish unless you buy 100 filters

Its now July 20th summer is going to be over before I get my new pump . I was told today it would be another two weeks. Absolutely ridiculous. The customer service is absolutely horrible. I bought my Colmen pool brand new and I have had it up for two months and have been using it for a month. Already the pump went out the ladder is rusted where it goes into the water (yes i remove it when not use) the side of the frame bent on one side and the cover had a hole in it. I called to at least get a new pump and its been 3 weeks and still do not have it. All customer service tells me is that they do not have any information. I would give them no stars in i could and I will be calling and moving up the managment line if something doesn't happen now.