Bestway 

Customer service is atrocious. I bought a blowup hot tub to find there is a puncture in it. I understand from time to time he gets issues with some products but it’s how you react to these problems. I reported the issue six weeks ago and still no further forward to the rectification of this issue. I’m extremely disappointed and feel very let down by Best Way and the customer service.

Worst customer service experience!!! I waited on hold for 30 mins only to get hung up on trying to fins out when i would be getting my replacement lid.

Don't buy. No help with contact unless you pay. Defective product

By far the worst warranty experience I have ever had! (1) month now into summer and still don't have a pump that works after buying a brand new pool

Bought our lay z spa monaco just under 2 years ago, stored it in a shed,looked after it but one day this week went in to find it was completaly deflated found a big split between the bubble wall and the side inflated wall.tried to patch up but to no unveil its still losing air
Id never buy another one of these again dont waste your money no one helped me so lost money!

What a sham company. After reading previous reviews Covid-19 & the ability to work short staffed has NOTHING to do with the ongoing issue's this company have. I'm surprised no Government agency has stepped in to investigate their trading standards? Oh wait what Trading Standards !!

Gave me the around. Call back in hours. Called back and a recording said " office had an emergency and will open in 2 weeks.

Wow an emergency in the time frame it took to run from the office.

Bought a Palm Springs hot tub,£900 from the Range, just over one year ago. Put jets on to hear a massive explosion and put my sons life at risk and his friend ,the plastic jets exploded piercing the tub, unreal please don’t use !!These death traps !
Customer service is non existent and they don’t care !

I'm really unhappy with my Bestway experience. I bought a hot tub last August, so far I've had the pump replaced and the lid replaced, and now the main tub has split under the air channel, so I can't get at it to fix it without cutting further. Their customer service is painfully slow, taking weeks to respond to emails, and they won't open a new claim for the tub as they didn't receive a photo of the lid serial number cut out to "prove" I wasn't getting a second lid on the sly (why would I do that?!). They had clear images of the problems. I'm appalled at the service and will never buy from them again!

Shocking customer service. I purchased the Maldives spa in May last year. The stitching has since some away causing the tub to go down slow . I contacted bestway on the 5th April this year, after a few weeks they asked for all the proof, I sent in the same day. Am now still waiting for someone to get back to me, we are in week 7 now & my warranty has now run out after waiting 7 weeks for a response. I paid over £1000 and only after having a year I now have to blow the tub up every day so we can still use. So disappointed with the customer service, I did expect it to be slow with covid-19 at the minute but surly not 7 weeks + I have since put in for a warranty claim from the website & also had no response

Purchased two of their Hydro Swim Seaclear snorkeling masks. Had less than a year an the little purge valve seal broke. Called them up for warranty or parts and was told, we only manufacture the masks and provide no support or parts for them! Nice mask and a little cheap dollar part makes the mask unusable?!? I will never buy another Bestway product!!!

WHAT CAN I SAY... we have got an extra warranty on our Paris spa, my partner called up customer services the beginning of March, the lid and inner had a puncher, we had to wait 7 days for someone to get back to us, then they asked for a video for us to show them where both punchers where,
So we did that, didn’t hear from anyone for another 7-10 days. We had to keep chasing customer services finally when you did get through, we asked if they had got our video they said yes, and that the warranty team would get back to us.
We waited and waited 7 days again we didn’t hear from anyone, so we called again the phone lines where busy but after so long they would put the phone down on you, which is sooooo frustrating when you have been in a queue for 30 mins.
Finally when we did get through, we asked if the warranty team had finally looked at our case.
She said the video we sent wasn’t right and what we know needed to do was put fairy liquid with water on it to make to bubble and take a video of it, we then had to re-blow the liner & lid Back up and retake another video,
Again we waited & waited 7-10 days to hear back, and nothing, we called them again and know they are saying our warranty cover doesn’t cover a puncher on the part of the liner on the video.
I mean a fault is a fault regardless of where it is and put we are in are 1 years warranty.
We have emailed the manager directly and that was nearly 2 weeks ago and we had hear nothing back. I’m not letting this go, I will take it to WATCHDOG!... there ok to take your £400 but you don’t get the service to go with it...

OK here we go again I bought an item from you weeks ago it arrived last week and I sent it back with the corrier I still haven't received my refund 7 days later dispute them having the item back and my money which is 400 pound this is not on I want my money I will be filing a complaint as soon as I can get intouch with anyone DON'T BUY FROM THIS COMPANY ABSOLUTELY HORRIFC CUSTOMER SERVICE NOT 1 PERSON FROM THE TEAM HAS GOT BACK TO ME DISPITE NUMEROUS OF EMIALS AND MESSAGES THROUGH THE LAZY SPA WEB SITE the only time I have had a message back is when I left a horrible review which Is not fair they have take my money and product back a week ago

Worst Customer service ever DO Not Buy From them!!!!

Do not take warranty claims wasting your time shocking customer service

Shockingly bad service. I bought a Lay-Z-Spa and had a faulty pump out of the box (very noisy). I logged a support ticket and they initially came back quickly requesting a clearer video of the issue which I sent over straight away. Since then...nothing. It's been over a week.

I bought the Bestway 9’3 x 6’5 pool on Amazon, 2 days after assembled and filled with water and I noticed a water leak coming from the bottom of the pool. I cleaned it and 1 day later the water had build up again outside of the pool, I called Amazon and they said “ U have to call the Manufacture” we can’t do nothing because they don’t let us make any changes. Bestway doesn’t have a phone number to call them so you have to enter your info and phone number in the website and then they call u 1 day later, I spoke with a woman and she said that they will send me a new Liner and here is when everything starer, in order to replace the liner I have to pull everything apart and that means I’ll loose the 1000 gallons of water so I have to pay the water bill double,I asked if they can send me the frame too and I can pass the water from one pool to the other buy she said NO, I asked so what happen to water bill and she said really funny “WE DONT PAY FOR WATER BILL” so Im here waiting for an email that they have to send me when reviewing the case. My advise to all of you is that try another Brand that care more about their products and understand the customer situation

I have put in a customer service call back request, I received an email saying to call the number provided, did so and it does not even ring then the call gets dropped altogether. If I could give a negative star review to them, I would.

I bought a Bestway Oval Steel Frame Pool (9x18) in June 2018, the pool early on had multiple issues with the hoses connecting to the motor, Bestway sent replacement hoses that broke very easily and I had to end up buying hoses of better quality at a nearby Pinch-A-Penny. Time went by and the pool remained in acceptable condition. Recently, the liner along the steel frame started deteriorating and eventually ripped in half causing the water to leak. The pool was never neglected and maintained to the best condition my family and I possibly could, however Bestway refused to try to work with us and simply said the pool was out of warranty.

I spoke with Gavin on the phone. He really helped me fix my problem, and was happy to assist me as I’m a bit of a technophobe! Brilliant company. Perfect customer service