Bestway Store UK Reviews 

Used you before, pool lasted 7 years so as long as I look after this one I will be retired when I need a new one

Very easy process and great product

Return not picked up on agreed day and no communication

Had no problems with getting a new replacement fin as I had broken mine

Excellent....I honestly am so pleased with this blow up bed ...I've slept on it for a week whilst friend staying etc..and am very impressed with comfort and sturdiness of bed.....just deflated it (after friends visit) and popped into holding bag...really good product.

Prompt delivery, good quality

straight forward website speedy delivery and lovely pool easy set up

Very good product, happy with the service.

The pool pump is useless otherwise all happy with the pool

I am now on my third lazy spa Maldives - as the first two that went wrong (pump failed on both) within two years of purchase from a third party supplier I was told not covered until warranty. I purchased a third (wished I hadn't) directly from Lazy Spa website and registered the warranty which was accepted. After one summer the tub started leaking. I activated a claim and the amount of hoops they wanted me to jump through to diagnose the issue was impossible. They wanted me to put the tub up on 4 chairs and fill it to see where the water was coming from. I physically am unable to do this plus we have been on a hosepipe ban just lifted now. Filled and set up then the following day found the plug had burnt out damaging my electrician fitted outdoor (weatherproof) socket. Have provided photos etc o nclaim but no response to date. Advice would be to save your money and buy a hardshell tub in the first place.

Really disappointed with the quality of the products and the after-sale support. Bought an all-weather above ground pool set last summer. This included the sand filter. Unfortunately the plastic housing of the filter has cracked and separated from the motor - not even lasting 12 months. This is very low quality. Customer services refusing to take any responsibility or replace the item. Will have to purchase new, but will be looking at Intex instead now - lost confidence in Bestway.

It’s absolutely useless. It does not suck up any of the debris on the bottom of the pool. It was a waste of bloody money.

Does what it says on the bottle. Fantastic job.

Excellent service!

The item is great and works perfectly. Unfortunately, they use Evri...
I paid for the 2 day delivery to ensure I had my new sleeping mat for an upcoming trip that weekend and did not receive it till 2 weeks later! Bestway did refund the delivery cost but I ended up having to buy an interim mat for that weekend.

Item arrived on time, very pleased with the product, my grandson absolutely loves his trampoline, perfect for him, easily assembled, definitely recommend, overall very pleased with service.

I purchased a mauritius spa june 2020. The lid like all of them have weak spots on the seams. Mine went on the seam 25months after purchase. Went to buy a new one on bestway and lay z spa sites - out of stock. Signed up for stock alerts on both sites using 3 different email addresses so as not to miss any alerts - so thats 6 ways to notify. Then I also used visualping website to track the sites to alert if any changes. I STILL CANNOT BUY A LID for this. Emails to cust services yield same polite response of not sure when in stock - yet they are still selling this model. 4 years and still trying to buy a jeffing lid. £800 for a massive heavy paperweight.

I Have A Best way Pool And Just Brought A Sandwich Pump Filter

Quick delivery, no issues with product. The only thing I marked down for was that the repair patch that came with it didnt actually match my pool, it looks like it's from a different style pool due to the pattern on it. Thankfully I haven't needed to use it but because it doesn't match I actually would not be able to use it because it sends my brain crazy (It's more of a me issue) However, overall it was a good service 🙂

The Bestway site is clear and easy to navigate. I ordered the recommended item, which arrived within a short space of time. All in all a really good experience.