Best Western Hotels & Resorts Reviews 

Dishonest marketing! Their Guest Reservation Website listed the price of the room, when I was paying an additional £98 appeared for ‘services and charges’ - I was unable to stop the card payment - not surprisingly they chose not to use the card verification App of my card. Screenshots available. Dishonest, unprofessional and underhand! Never again!

BEST WESTERN Hotel Causeway Bay Hong Kong

The room also had several other serious issues, including:
1. A room that was approximately 9 square meters in size—far smaller than the 15 square meters clearly advertised on both official website
2. dirty whirlpool tub
3. Sky Villa room located on the roof, rather than within the main hotel structure
4. Cold wind entering through poorly sealed doors and windows
5. toilet area enclosed with a glass door, lacking privacy
6. Unprofessional and dismissive behavior from the front desk staff, including the manager on duty, who immediately insisted on a 'No Refund' policy—even though I had used the room for less than 30 minutes after check-in.

the receptionest was very rude. room was in need of a lot of repairs

Terribly ran hotel chain running an illegal online business and stealing thousands of dollars from people like me that believed their lies they have these jobs listed in indeed.com be very aware this is nothing but a scam I would never give them any business ever again let's show them who is boss and stop giving them your business so they go bankrupt....

There’s a platform called bestwesternppc.com that recruits members to view links to YouTube ads that Best Western Hotels & Resorts is purchasing which thereby improves their exposure. They then run ‘optimization tasks’ that require a small investment but the returns gradually increase. Each time they increase the return, your account then goes into debt and is frozen until you pay your debt. Eventually the amount frozen can reach a maximum of $2000 and if you can’t pay they keep your money. It is a well organized scam. I’ve notified Best Western Corporate marketing department but they haven’t responded yet to my warning.

My fiance and I traveled from Houston to Lubbock for a family funeral. We chose this location specifically for the balcony. We checked in and went to our room and started unpacking. The living room area carpet was specked with detritus as if it hadn't been vacuumed, one of the balcony chairs was broken and the AC unit worked for about 3-5 minutes and shut down. I tried to use the room phone to call the front desk, but it just said the mailbox was full. I googled the front desk number and told the woman that the ac and chair were broken. She said she'd send maintenance up. That was about 6:15. At 7 I called back and was told maintenance was at another facility and was on his way. At 730 I called and she said 2 maintenance workers were coming. The room was hot! We opened the balcony door to let in a breeze. Finally shortly after 8, 2 maintenance men arrived. They said they'd get to work and we went out on the balcony, I told them to let me know what's going on. Around 830, we watched them leave the room. One came back up and said we were being moved. He handed me new keys for 2 rooms down and told me "Make sure to take the other keys to the front desk. FIRST example of TERRIBLE customer service. We repacked our things and moved. We got into the new room and there was no balcony. They didn't tell us, but let us discover it on our own.I went to the desk and said" The new room doesn't have a balcony". She looked me in the face and said" yep"
I told her I paid for a balcony room. She shrugged and said "Don't have any". I was thunderstruck by her flippant attitude. I said I understood, but wanted to be refunded for the amenity I didn't get. She said she can't, refused to call anyone who could and told me to call customer relations. I did, I spoke to Alexis No one helped me Saturday, no housekeeping Saturday, they didn't set our key cards for Saturday. Housekeeping never came by. Upon checkout, the manager was combative and rude when I asked for compensation. Customer relations has yet to contact me as of 05/01.

I have stayed many times at the SureStay in Lenior City, Tn. This hotels Owner, Managment, along with the staff have always been speedy about Check in! The rooms and grounds have always been neat and clean. The staff works hard everyday to keep this hotel's appearance immaculate. The rooms have always been very clean and neat with nothing out of place. They always have provided ample amenities. The breakfast food is just enough to get one started in the morning. The beds and pillows are the softest I have experienced on my stays! If there are any needs, just a short walk to the desk where the friendly staff have always met my needs. This particular Hotel is my choice for a home away from home while on business.

Happy Travels and Best Wishes,
Paula Williams

I travel for work and stay at 3 hotels a month for 2-3 day each week I normally stay at one of the Hilton family hotels Best Western 205 21st Opelika AL. Ricky at the front desk has given me and my wife who travels with me often fantastic service the best I have gotten in a couple of years he came across as sincere and honest with a welcoming smile.
Because of Ricky we will be staying at Best western in the future I hope other locations can provide the same level of service even close would be nice
Chris P

Very disappointed at Hotel LeBlanc! I was given 12,000 reward points for a bad experience at BW in Newport TN. I booked a room at Hotel LeBlanc on pigeon forge. The parking lot was horrible. We have a van and it was nearly impossible to pull in the entrance and navigate around the hotel LOW CLEARANCE AND VERY SLANTED SPACES. The lady at reception wasn't friendly at all, i felt like i was getting booked into jail!! However the rooms and hotel was exceptionally clean, bed was comfy. The water didn't get as hot as it could've

This is the Best Western Piolet at I5 in Lodi CA. Stay here for three days wonderful staff. Clean, very comfortable. I cannot find anything wrong with this Best Western. Great price, In the center between Stockton and Elk Grove. i STAYED THREE DAYS i WILL RECOMMEND THIS BW. Andre K. I will come back

I have been a loyal business traveler with Best Western for many years, staying over 90 nights annually. However, changes for two years ago make it clear that business travelers are no longer valued.

Reducing the highest membership level from 60 nights to 25 means that anyone can now reach the top tier, diminishing the benefits for those of us who travel extensively for work. Additionally, the voucher system in some countries has been devalued, forcing guests to pay extra for an evening meal that was previously included.

Rather than lowering standards, I would prefer the introduction of a higher elite level for those staying over 60 nights and an increase in the voucher value.

Due to these changes, I have chosen to stay elsewhere (from 60+ nights to 5 nights) —at hotels where an evening meal is included, eliminating the need for a downgraded voucher. This is the last time I will raise this issue.

This property was beautiful and had great staff. My family hosted a family reunion here and they were great in assisting us and helping us feel right at home. They had a pool the kids loved. The breakfast was amazing hot, fresh and a wide variety of options.

Hotel was fine but charging another matter. Attempted to add one night to my existing booking after following the email link and unwittingly ended up with 2 bookings for the same nights. I had already been charged for the first cheaper booking but 1) The hotel charged me twice 2) After protest, grudgingly repaid the lower cost original booking but kept the more expensive one. Customer Service hung up on me twice when I attempted to discuss the issue. The advice I was given was 1) Be very grateful for the little you got back and 2) Ring Customer Service ( who don't respond!) Best Western Cagliari; Milan Customer Service office.

We stayed in the Best Western Plus Oceanside Palms for a week in February 2025.
We would recommend this hotel.
The staff were knowledgeable and welcoming, the room was clean, the beds were comfortable, and there was a nice selection of food available for breakfast.

The hotels in Stockton and Lodi, California allow convicted murderers to bring 19-year-old prostitutes to the hotel rooms.

I recently stayed at 3 different best westerns. 2 in new jersey and 1 in Pennsylvania. They were all horrible. Don't bother to call customer service in Arizona because they don't care. The front desk employees and managers at the 3 hotels were a joke. One hotel had roaches. One the heat went out all night in winter. One hotel smelled like pot throughout and the bathtub wouldn't hold water. Seems like this chain has no services and doesn't care about guests. It's a money pit.

Thank you for your wonderful hospitality today. You have exceptional staff that make you feel you are visiting a relative, basically a 5 star home from home experience. Kudos to the chef and their team also, menu was excellent and executed to a very high standard and none of us could agree on which course was best, so we all agreed to disagree that everything was fabulous! . From entering the building we were made to feel special ( i saw everyone that entered having the same fabulous hospitality from where I was seated which was amazing to watch and flawlessly executed) , to leaving with very full bellies, I would like to thank every single member of the Western House team for fantastic hospitality. Thank you! Our biggest fussiest 1 year old grandson and food critic was with us this year and can i just say he ate every morsel of each course and smacked his lips saying yum yum - Merry Christmas from Table 27 x

PS the photo booth was icing on cake for younger members of our table

I enjoy attending various events throughout year and I can honestly say the team here are first class hospitality experts all year round!

We stayed at the Hills Road Flint Airport Best Western on 11/17/2024. If it weren't for the professional of KYLE we would have walked out! NOTHING WORKED IN THIS PLACE! I have a pinched nerve and needed the HOT TUB but it was BROKEN!!!! So I decided to take a HoT BATH instead. NO HOT WATER and the DRAIN was broken. Upon check-in, the dates were incorrect on my reservation but luckily KYLE was there and rescued us. If it was not for KYLE'S professionalism and I prepaid the room I would have left. We were in Flint MI for a family funeral. So with the loss of our loved one, I DID NOT NEED THE BS from the Best Western Motel. Like I said KYLE is the ONLY reason we stayed. I would NOT RECOMMEND this Best Western to anyone. It's a shame I always chose Best Western when I need a motel but NO MORE. Klye needs to go to a motel to work where his attention to Customer Service shines and not in a place that is half ass run! Management cares nothing for the inconvenience they cause people at a low point in their life.

Do not use this site. It is NOT best western. It is a booking agent called Getaroom.com. They add fees at the bottom and when you press cancel button it books anyways. The actual hotel is cooperative but these guys are not. They owe me $2600 for a service they haven’t provided and won’t be providing and they won’t refund it. Call the hotel directly and book. Below there are “resolved” cases but don’t believe it they don’t give in. I’m in process of legal proceedings.

Best Western New Haven, West Haven, CONNECTICUT: This hotel should be closed. We checked in October 18, 2024 and checked out October 20, 2024. From the moment we walked in the smell of Marijuana permeated the lobby. We should have turned around right then. However, we booked through a third party site and paid in advance --- MISTAKE! We checked in as we had to get ready for an event. We waited for an elevator which did not come. I asked the manager, who by the way, was NO HELP AT ALL, and was told that one elevator was out of order, and the other one serviced the 7 floors of the hotel. The elevator came after a lengthy wait - we could not take the stairs since we had luggage, my husband is sight impaired, and is 81 years of age. We FINALLY arrived at our room on the 4th floor. I left something in the car and went down to retrieve. I was stuck in the elevator on the floors between second and first. I sounded alarms, yelled, hit buttons, and finally the elevator lunged and the door opened. When I exited the front desk personnel were laughing. Said, it happens all the time. Inexecusable. When we got to the room, it was unclean, the toilet would not flush, there was no water pressure, need I go on? For the next two days the elevator malfunctioned more times than I can count - not only did the smell of Marijuana include the lobby, but it reeked on our floor, and in the elevator. I did not feel safe in letting housekeeping come to our room so I put the do not disturb sign on the door. On Sunday we couldn't wait to leave. My husband intended to ask for a refund. We checked out and when we reached out next destination realized that in my haste, I had left some clothes in the drawers, and my husband left his shower clogs. I immediately called and guess what? The shower clogs were there - my clothes were not!! Surprised - not at all. Take this from me - under no circumstances should you book this hotel. There are some very nice hotels all around this one. We booked Hotels.com and this was the one they recommended. NEVER AGAIN. I can't give zero stars or I would. I would also give zero stars to the manager of this hotel who was useless, incompetent, uncaring, and the list goes on. Shame on Best Western for putting an individual like her in charge.