Better - Pancras Square Leisure Reviews 

The gym itself is great; lots of good equipment clean and well run and the onsite staff are friendly. Dealing with the remote customer service team is not such a pleasant or efficient experience.

Despite uploading all the required documentation satisfactorily onto the complex online application and paying 12 months in advance my membership was arbitrarily cancelled three months later without any warning or apology because my documents had been mislaid.

Despite my complaint no apology has been offered and customer service staff seem more inclined to blame the customer rather than accept any responsibility. See below…

This is probably the best of Better gyms locally but some things desperately need improving. Firstly, there have been some days where the ladies' swimming changing rooms had loads of flies and reeked really badly of sewage-like smell. Other days it's been better but overall they need a proper and more regular clean.

Lockers - as others have said, it's not fair that members are forced to pay 30p each time to use/open a locker. Why should members of this gym be forced to do so when the same system does not exist in any other Better gyms in the local/surrounding boroughs? All the other gyms require a £1 or 20p coin, which you can retrieve at the end of your session.

The pool is lovely and not horribly overcrowded if you get there at the right time.

There's a good mixture of classes and decent availability, so you don't have to frantically book a week on advance like with some other Better gyms. Class leaders are mostly friendly and very motivating.

Poor member etiquette - one thing I've noted in the St Pancras gym classes is lack of friendliness from other members if you're not a regular member/familiar face. In one such instance, a class teacher was running late to a weight training class, and a few attendees decided they wanted to do some running around the room. Myself and several others had our weights and mats already laid out, then another class member came up to me and abruptly ordered me to put my equipment away. I was somewhat taken aback by this, especially as I was mid-responding to a work email on my phone, and she was so brazen as to interrupt and order around a perfect stranger. Also, this was a weight training class, not a member-instated running track. I politely told her I was responding to an email and she once again ordered me to put my equipment away. Not being one to take orders from rude strangers, I didn't acknowledge her, to which she stormed off and started loudly proclaiming to other class members how rude "I" was! This was extremely embarrassing and completely unnecessary and didn't make me want to stick around the class, or indeed return. Perhaps this lady of a certain vintage was having an off month and wanted to take it out on a perfect stranger. Good luck to the next poor person who finds themselves on the receiving end...

Really friendly staff and great facilities. Showers could be cleaner and slightly warmer.

Enthusiastic instructors
Kind and smiley staff
Tidy facilities

My sons first gym induction was cancell with short notice

I'm attending at Better in Pancras Square and I the clases that they offer and the facilities are great.
But most of all I love the customer service, they are attentive and very supportive.
Jade.