BetterBathrooms.com Reviews 

Great company. Clear communication and items delivered on time as promised.

Very nicely made, good delivery time

This is the worst after sale experience !!!! I was insulted and was told that the damage to.the product is result of water and moisture although they sell bath taps and shower taps!! Just to clarify their bathroom products like the taps and shower kit I bought should never been exposure to water or moisture!!@ after all, the taps and shower kits are to be looked at not to be used!!!! I mean.... seriously, how dare you refuse to exchange the products based on such explanation????
So my advice is to avoid buying from them!!

Easy to order and pay. Collected from Castle Donington depot. Very efficient and helpful staff.
Great company

Everybody and everything was great. I’ve knocked one star off because I had to change a shower tray to a different size. The customer services agent kept insisting I had passed the 14 day window. I had to direct her to her own website where the policy is clearly stated as 30 days. Had to order and pay for the new one by click & collect. Refunded the other one (untouched in original packaging) a week later.
The products though are as good as others retailing them at double the price so a strong recommend & would use again.

Avoid at all costs !!
Company also known as buy it direct
Ordered a bathroom radiator
Came weeks late ( 10 weeks ) as they take orders and your money and only ship from china when there is enough orders
The item is nothing like in the images on the website .
The pipes did not come with covers or reach the wall .
The manager responded you plumber should have known it needs extra parts … what to actually look like what you have sold me !
£35 parts refused to refund me that will actually make the thing work .
Avoid this company they are con artists
We are interior designers and have heard this happen again and again

I have honestly never experienced such terrible service.

I ordered quite a few items, out of them I ordered 2 radiators which when they arrived and were hung by a professional plumber it was very evident that they were a safety issue. The radiators were not fit for purpose and would have caused a huge amount of damage let alone a safety risk for me and my children. I would also like to clarify my house is a very sturdy house built in the 1950’s and we had not even filled the radiators with water yet.

When I raised this to customer services they informed me that as it over 30 days I am unable to return even though I had explained they are a safety risk. They finally agreed the return however I would have to arrange delivery myself, knowing full well that would have cost me more than the radiators themselves.

After lots of back and forth, and still after requesting a phone call or contact from management I have now been told they are willing to offer me £15 compensation!!!

Absolutely disgraceful, no regard for the safety of their customers. I am concerned about the other items I ordered and the quality of them. I would avoid this company at all costs, especially as they cannot even fulfil the bare minimum to their customers.

I left a one star review a few weeks back and sent over the information requested by Dylann, still no reply, no answer, no email for further communication so that I can send my evidence for the faulty item! Again I have had no way of sending you the invoice for the item and no email or number to call to discuss this and move this forward at all. Nothing has changed and no communication except here on Trustpilot.

Still nothing no response by email so I can send the invoice and photos of the faulty item.

I placed on order on the 3rd May for delivery on the 22nd May. I called last week to change the delivery date to the 21st May. I received an email on the 20th May to say that my delivery date would have to be changed. Just contacted customer services to find out why my delivery date would have to be changed and low and behold the item is out of stock. Very angry and frustrated but why couldn't the customer service agent that I called last week let me know that the item was out of stock. It was in stock when I ordered on the 3rd May. Absolute joke of a company. Avoid at all costs.

Easy to deal with and fast delivery

Easy to use website with clear and helpful information on products. Quality products at good prices and fast delivery. Cannot fault, would highly recommend.

Great value product-better than other suppliers. No hidden charges. Sent on time, received on time, in perfect condition-delighted with the sink, a perfect addition to our rather unique room

A good service. Couldn’t fault the delivery or the quality of the product.

Ordered my new shower tray from here. Good selection, good delivery service and great product.

Allowed us to order online saying they had stock, we paid extra to have a Saturday delivery however they emailed to say they hadn’t got 2 of the items in stock so wasn’t sending anything. I contacted customer support who was obviously going off a script, they couldn’t tell me when they were getting stock in. I had a bathroom fitter arriving on the Monday so I told them to send what they had. The bathroom arrived, so I rang customer service to find out when they would be getting the other items in stock, the lady was obviously working from home because I could hear her child and the tv in the background, she couldn’t give me a date still so because of this we decided to cancel our order and go elsewhere. I had to deliver the items back to Huddersfield myself or pay for a courier so luckily I have a van and returned myself. When I got there the guy on the desk checked stock levels and told me the bathroom was discontinued so there would be no more coming in, why did they let me order and take our money? He also said the call centre is Philippines based. Very poor customer service!

I ordered a bathroom cabinet on 16th February. Within a few weeks I noticed a large fault crack on a drawer. The response to replacing the drawer has been deliberately drawn out obtuse AI responses and after submitting photos was told that this was water damage on a drawer that is not open to water as it is closed. I highly recommend not to use this company given this really poor experience on what is clearly a manufacturing fault and also bound by Consumer rights Act 2015. Steer Well Clear of this crowd.
If it couldn't get any worse it does. I receive a call from a case manager trying to convince me this was my problem and when i referred her to the 6 Month Consumer Protection Clause in the Act, she didn't want to listen. This shocking behaviour to customer problems is reflected on many of the recent reviews

Good delivery and service all round

I would say this company breaches the consumer rights act based on my experience. The customer service team act like a bunch of cowboys, making things up as they go along. Placed an order for a bath on a Wednesday with delivery the following Tuesday. This was too long so I tried to cancel it the same day via the online customer account and their website states this is fine as long as the order hasn’t been dispatched. I tried this, just for it to fail on their system with a ‘contact customer service’ message. Emailed them and tried to ring but before they responded I had an email to say it had been dispatched. Rang them first thing the next day and the customer rep I spoke to confirmed it should be fine, they’ve told the courier not to ship. I also had an email back saying the same. I expected my refund to be processed right away. Fast forward to Monday (not even the original delivery day) and the bath was dumped on a pallet in front of my property without authorisation or anyone being home. Contacted them numerous times for their mistake and got no where despite it being ‘escalated’. They wanted to collect a few days later which was fine but I advised I would not accept the goods or responsibility for it in the meantime. I wanted my refund processed but they advised this was not possible until they took the return, which is not acceptable given it was their poor communication that caused this. Every time I spoke to a different person they told me different things, asked me to keep the item that I didn’t want, told me there would be charges due to their error, and outright making things up that weren't true. They refused to give me the number for the UK based team. Essentially the company does anything to keep your money even when you’ve done all the right things.

Great price on quality well made bathroom furniture, shower tray and glass screen. Customer service was first class as was the delivery service..

Far too expensive...had job done for half the price they quoted