Your delivery driver was really nice. Called me to let me know he was on the way and eta and was happy to move the delivery into the covered carport. The only thing that would improve service would... See more
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Really helpful on the phone when we were making the order. Our shower finish degraded really quickly (3 months) with the finish completely rubbing off (even only using mild soap). They replaced the... See more
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Everybody and everything was great. I’ve knocked one star off because I had to change a shower tray to a different size. The customer services agent kept insisting I had passed the 14 day window. I h... See more
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It was very easy to order &receive the standpipes. I gave 4* because I thought £9.95 postage is ridiculous. I send parcels out myself with Evri & postoffice upto 10kg in weight with 2 insurances f... See more
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Company details
Written by the company
Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021.
BetterBathrooms.com
Written by the company
- About Better Bathrooms
- We're on a mission to bring you better bathroom products, services and advice – at everyday prices. We do this online and in person, through our website and two showrooms in Huddersfield and the East Midlands. Our showrooms are open Monday to Saturday, while our collection point in Elland, West Yorkshire, is open seven days a week. We also have two large warehouses. Together, they cover 750,000 sq. ft. and allow us to stock more products than any other online retailer in the UK.
- Plenty of choice
- Dive into our gorgeous collection of bathroom products. We partner with trusted brands and manufacturers worldwide to bring you an exceptional range of baths, toilets, basins, showers, furniture, suites, taps, heating, tiles and accessories. If in doubt, our friendly customer services team are on-hand to help seven days a week.
- Returns policy
- Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start at £4.95 for small items like taps, and go up to £39.99 for extra-large two-man deliveries, like enclosures or suites.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
Unit A Trident Business Park, HD2 1UA, Huddersfield, United Kingdom
- 0871 244 0935
- www.betterbathrooms.com
3.8
Great
46K reviews
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Excellent items.
I liked the way the web site reminded you of all the extra plumbing items that you need when ordering a bath or sink. It was great for someone who really didn’t know what I was doing.
It was good to be able to chose a date for delivery. The bathroom came on an enormous pallet that was wrapped in plastic. I had forgotten one part but I ordered it and it came the next day. All the items were a good quality and very reasonably priced. The finished room looks really great.
May 27, 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with Better Bathrooms! We're thrilled to hear that you found our website helpful in reminding you of the necessary plumbing items and that you appreciated the option to choose a delivery date. It's great to know that despite a small oversight, you were able to quickly get the missing part delivered the next day. We take pride in offering good quality products at reasonable prices, and we're delighted to hear that your finished room looks great!
If you ever need anything else for your home, feel free to check out our sister brand Appliances Direct (appliancesdirect.co.uk) for a wide range of home appliances.
Best regards,
Ivy
Still waiting for order even though we…
Still waiting for order even though we paid an additional £80 delivery. Had no contact from the company and chase today to be told it would be here. I now have a fitter coming tomorrow with no goods to fit…….. shocking
May 27, 2026
Reply from BetterBathrooms.com
Hi Sara,
Thank you for your review.
Please accept our sincere apologies for the delay to your order and the lack of communication regarding the delivery. We understand how frustrating this might have been.
After reviewing the order number you provided, this has been delivered on 21/05.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
Item arrived next day as promised
Item arrived next day as promised. It is a sturdy item. The delivery man was very polite.
May 26, 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We're delighted to hear that your item arrived promptly and that you found it to be sturdy. It's great to know that the delivery man provided excellent service. If you ever need more home essentials, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Order etc was fine but the delivery was…
Order etc was fine but the delivery was a day late, I know this is DPD but I asked for a refund on the delivery costs and was told that the item had been delivered!
May 29, 2026
Reply from BetterBathrooms.com
Hi J Bullivant,
Thank you for your review.
Please accept our sincere apologies for the delayed delivery and the confusion regarding your request for a delivery charge refund, particularly as you were advised the item had already been delivered. We understand how frustrating this experience must have been.
Your feedback will be reviewed internally and shared with the relevant teams to help improve our courier communication and customer service handling.
Kind Regards,
Dyann
If I could give zero stars at this…
If I could give zero stars at this stage, I would.
I placed my order 6 days ago. At the time of ordering, all items showed as being in stock except for one item, which was due on 27/05. Delivery was then arranged for 28/05.
I later received a message effectively “congratulating” me that my order would instead be delivered late on 29/05. After receiving no further communication or status updates, I spent another 20 minutes on hold to speak with customer service, only to be told that the item is actually out of stock and that none of my bathroom suite or other items will now be delivered.
This situation is completely unacceptable. I have contractors scheduled to remove my old bathroom suite, work arranged around the installation, and I have taken time off specifically to accommodate this delivery. Despite this, I was simply told that nothing could be done.
The lack of communication, inaccurate stock information, and false assurances regarding delivery are extremely disappointing. This company has shown no interest in proactively informing customers of delays or resolving the issues caused by its failure to deliver as promised.
Terrible service from a dishonest company that does not deliver when expected and takes no responsibility for the inconvenience caused to its customers.
***Update***
I updated this review as I feel it is only fair. After me further chasing the company I spoke to a really helpful person (Flor) who went through some aspects and modified the order so as the item unavailable was removed and then organised for the release and delivery of my other items.
Whilst I still don't have all the items due to a stock issue, I think it is only fair to update that the company did deliver the other items on my order.
May 28, 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Joycey,
Thank you for your review.
Please accept our sincere apologies for the initial issues with your order, including the incorrect stock information, lack of clear communication regarding delays, and the disruption caused to your planned works. We are, however, pleased to hear that, following further contact, a member of our team was able to assist you in amending the order and arranging delivery of the available items.
We appreciate your feedback and will ensure it is reviewed internally and shared with the relevant teams to help improve our stock accuracy and communication processes.
Kind Regards,
Dyann
Reply from BetterBathrooms.com
Hello,
We are delighted to hear that you found your online shopping experience with us easy and straightforward. We strive to make the process as smooth as possible for our customers. If you ever need anything else, feel free to reach out.
Best regards,
Lee
Reply from BetterBathrooms.com
Thank you for your positive feedback on our great quality products at reasonable prices. We're delighted to hear that you are satisfied with your purchase. If you ever need more home improvement items, don't hesitate to visit Appliances Direct for a wide range of options.
Best regards,
Lee
Fantastic service and next day…
Fantastic service and next day delivery. 100% recommend and definitely use them again.
May 27, 2026
Reply from BetterBathrooms.com
Dear Customer,
Thank you for your fantastic review! We are thrilled to hear that you had a great experience with our service and that you were pleased with the next day delivery. We appreciate your recommendation and look forward to serving you again in the future.
If you need anything else, feel free to visit Appliances Direct for a wide range of appliances.
Best regards,
Lee
Reply from BetterBathrooms.com
Thank you for your positive feedback! We're thrilled to hear that you're pleased with the lightning-fast dispatch and the quality of the towel rail. Your 5-star rating is truly appreciated. If you're in need of more home improvement products, we recommend visiting our website Furniture123 for a wide selection of furniture options.
Best regards,
Ivy
Shambolic customer service
There was no problem with the product (as far as I can tell), looks good and was decent value.
BUT, the service and delivery was a huge let-down and cost me 3 days worth of lost time. On 2nd April 2026 I made a large order (bath, toilet, taps, accessories etc) and chose to have them delivered on Tuesday 7th April.
I got an email and text from Better Bathrooms (owned by AD) saying they could actually deliver one day early on Monday 6th even though it was a bank holiday. I agreed and was given a time slot of 1pm-5pm. Lo and behold Monday comes and it's 6pm and there's no sign of them despite an email (probably automated) saying it was out for delivery.
Never mind, I thought, as it'll probably be here first thing Tuesday now like originally intended. At about 1pm I realise that probably wasn't gonna be happening and the bathroom fitters were getting impatient so I rang them.
The lady on the phone said "oh the delivery van broke down", we can deliver it on Thursday 9th now some time in the afternoon. I asked her why I hadn't been informed of any of this, and why their mistake now meant I would be losing nearly 3 days. She sort of mumbled something and said she would refund the delivery (she didn't) and raise an official complaint (she didn't).
I rang the next day and was fobbed off again by a man who seemed completely uninterested in doing his job and he assured me he would raise a complaint and I'd receive an acknowledgement and a follow up. Well, it's over a month later and none of that has happened. All that did happen is that my bathroom took 3 days longer than necessary and cost me £550 extra in wasted labour costs.
Stock and prices were good, customer service and delivery were not. I wouldn't use them again.
April 6, 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Ali,
Thank you for your review.
Please accept our sincere apologies for the delivery delays, lack of communication, and the inconvenience caused to your scheduled installation work. We understand how frustrating this might have been.
We appreciate your feedback and will ensure it is reviewed internally and shared with the relevant teams to help improve our delivery and customer service processes.
Kind Regards,
Dyann
Great quality and easy to fit.
Website is very user friendly and you are able to refine your search. I easily found the product I was searching for and was very pleased at the price and quality. The shower screen and sliding door were easy to fit together and really works well. Overall I am very impressed at the quality and the ease of construction.
May 25, 2026
Reply from BetterBathrooms.com
Dear valued customer,
Thank you for sharing your positive experience with us! We are delighted to hear that you found our website user-friendly and were able to easily locate the product you were searching for. It's great to know that you were pleased with the price and quality of the shower screen and sliding door. We are thrilled that they were easy to fit together and are working well for you. Your satisfaction with the quality and ease of construction means a lot to us.
If you ever need more home improvement products, we recommend visiting our brand Furniture123 for a wide range of furniture options.
Best regards,
Ivy
Great company
Great company. Clear communication and items delivered on time as promised.
May 22, 2026
Unprompted review
Reply from BetterBathrooms.com
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us, from clear communication to on-time delivery. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Take care!
Lee
Reply from BetterBathrooms.com
Thank you for your positive feedback! We're delighted to hear that you found our products to be of high quality and that the delivery was prompt. If you ever need more home improvement items, feel free to check out Furniture123 for a wide selection of furniture.
Best regards,
Lee
This is the worst after sale experience
This is the worst after sale experience !!!! I was insulted and was told that the damage to.the product is result of water and moisture although they sell bath taps and shower taps!! Just to clarify their bathroom products like the taps and shower kit I bought should never been exposure to water or moisture!!@ after all, the taps and shower kits are to be looked at not to be used!!!! I mean.... seriously, how dare you refuse to exchange the products based on such explanation????
So my advice is to avoid buying from them!!
May 22, 2026
Unprompted review
Reply from BetterBathrooms.com
Hi M,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Great company to deal with.
Easy to order and pay. Collected from Castle Donington depot. Very efficient and helpful staff.
Great company
May 21, 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that you found the ordering and payment process easy, and that you had a smooth collection from our Castle Donington depot. It's fantastic to hear that our staff were efficient and helpful during your visit.
If you ever need any more home improvement products, we recommend checking out our website at Betterbathrooms.com for a wide range of options.
Best regards,
Lee
Everybody and everything was great
Everybody and everything was great. I’ve knocked one star off because I had to change a shower tray to a different size. The customer services agent kept insisting I had passed the 14 day window. I had to direct her to her own website where the policy is clearly stated as 30 days. Had to order and pay for the new one by click & collect. Refunded the other one (untouched in original packaging) a week later.
The products though are as good as others retailing them at double the price so a strong recommend & would use again.
May 19, 2026
Reply from BetterBathrooms.com
Dear Valued Customer,
Thank you for sharing your experience with us. We are delighted to hear that you found our products to be of excellent quality and great value for money.
We sincerely apologize for the inconvenience you faced with the shower tray size change and the confusion regarding the return policy. Your feedback is invaluable, and we will use it to improve our customer service processes.
If you ever need any home appliances, we recommend visiting Appliances Direct for a wide range of options at competitive prices.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Lee
Avoid at all costs !
Avoid at all costs !!
Company also known as buy it direct
Ordered a bathroom radiator
Came weeks late ( 10 weeks ) as they take orders and your money and only ship from china when there is enough orders
The item is nothing like in the images on the website .
The pipes did not come with covers or reach the wall .
The manager responded you plumber should have known it needs extra parts … what to actually look like what you have sold me !
£35 parts refused to refund me that will actually make the thing work .
Avoid this company they are con artists
We are interior designers and have heard this happen again and again
May 21, 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Kerry,
Thank you for your review.
Please accept our sincere apologies for the delay in receiving your radiator, the concerns you raised regarding the product not matching your expectations, and your dissatisfaction with the support provided. We understand how frustrating it must have been to experience a lengthy wait, encounter issues with the installation components, and feel disappointed with the outcome of your enquiry.
We regularly review customer feedback and ensure it is shared with the relevant teams to help improve both our products and customer experience.
Kind Regards,
Dyann
Avoid at all costs!
I have honestly never experienced such terrible service.
I ordered quite a few items, out of them I ordered 2 radiators which when they arrived and were hung by a professional plumber it was very evident that they were a safety issue. The radiators were not fit for purpose and would have caused a huge amount of damage let alone a safety risk for me and my children. I would also like to clarify my house is a very sturdy house built in the 1950’s and we had not even filled the radiators with water yet.
When I raised this to customer services they informed me that as it over 30 days I am unable to return even though I had explained they are a safety risk. They finally agreed the return however I would have to arrange delivery myself, knowing full well that would have cost me more than the radiators themselves.
After lots of back and forth, and still after requesting a phone call or contact from management I have now been told they are willing to offer me £15 compensation!!!
Absolutely disgraceful, no regard for the safety of their customers. I am concerned about the other items I ordered and the quality of them. I would avoid this company at all costs, especially as they cannot even fulfil the bare minimum to their customers.
May 21, 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Hannah,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with your radiators and the concerns raised regarding their safety, as well as the difficulties you encountered when trying to resolve the matter with our customer service team. We understand how worrying it must have been to feel that the products were not fit for purpose and to be disappointed with the options provided outside of the standard returns period.
We regularly review customer feedback and ensure it is shared with the relevant teams to help improve both our products and service experience.
Kind Regards,
Dyann
I left a one star review a few weeks…
I left a one star review a few weeks back and sent over the information requested by Dylann, still no reply, no answer, no email for further communication so that I can send my evidence for the faulty item! Again I have had no way of sending you the invoice for the item and no email or number to call to discuss this and move this forward at all. Nothing has changed and no communication except here on Trustpilot.
Still nothing no response by email so I can send the invoice and photos of the faulty item.
May 5, 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Cheryl,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Absolute joke of a company
I placed on order on the 3rd May for delivery on the 22nd May. I called last week to change the delivery date to the 21st May. I received an email on the 20th May to say that my delivery date would have to be changed. Just contacted customer services to find out why my delivery date would have to be changed and low and behold the item is out of stock. Very angry and frustrated but why couldn't the customer service agent that I called last week let me know that the item was out of stock. It was in stock when I ordered on the 3rd May. Absolute joke of a company. Avoid at all costs.
May 21, 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Ben,
Thank you for your review.
Please accept our sincere apologies for the disappointment and frustration caused by the stock availability issue and the late notification that your delivery date would need to change. We understand how frustrating it must have been to discover the item was out of stock after previously being available when ordered and following your contact with our team to amend the delivery date.
We appreciate your feedback and will ensure it is reviewed internally and shared with the relevant teams to help improve our stock management and customer communications.
Kind Regards,
Dyann
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