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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, consistently describing it as effective and excellent for providing warmth and comfort. Many appreciate the quality of the product itself and the accompanying underlay, noting its ability to make living spaces more pleasant and even insulate floors. The user experience is also frequently praised, with people finding the product easy to set up and use. However, some people mentioned that the product takes time to warm up and feel the room temperature rise, so instant heat should not be expected. A few reviewers also found the process of cutting a hole in the underlay for the cable to be a bit of a hassle.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praised its effectiveness in heating... See more

Quality

Consumers find the product quality to be positive, with many praising its effectiveness in heating rooms and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and quick delivery. Works well in our static caravan and makes the living area a more pleasant place to be on cold nights. Not sure if it will make much difference to heating bil... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome product. Does exactly what it says it does! Also worth getting the underlay which is high quality in itself too. William is great and I highly recommend getting in touch with him if... See more

Company replied

Rated 5 out of 5 stars

Genuinely fantastic product and my cat absolutely loves it. Got the rugbuddy under rug thing and the non slip insulating layer. It's cheap to run and warms up the room beautifully. Only thing not so i... See more

Company replied

Rated 5 out of 5 stars

Arrived quicker than expected and was relatively easy to set up. Bit of faffing cutting a hole in the underlay for the cable but other than that it was easy. Amazingly effective at heating the room bu... See more

Company replied


Company details

  1. Heating Equipment Supplier
  2. Furniture Store
  3. Boiler and Heating Service
  4. Rug Store

Written by the company

A RugBuddy is like an electric blanket, designed to be placed under a rug to bring warmth exactly where you need it – under your feet. We are sole suppliers of RugBuddy under-rug heaters and FootBuddy heated foot mats. The products are CE Marked and comply with all relevant safety standards. The company has a high trust rating and was established in 2013 in the UK & EU. We operate a no-quibble 30 Days returns policy for your peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good customer service and quick…

Good customer service and quick delivery. Works well in our static caravan and makes the living area a more pleasant place to be on cold nights. Not sure if it will make much difference to heating bills but it was always going to be for supplementary heating, as made clear on the website.

April 7, 2026
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks for writing back and I'm glad it's working well for you. Depending on the RugBuddy you have, running costs range from just 2p per hour up to 15p per hour for the largest (177 x 251cm).

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Rated 5 out of 5 stars

An excellent product that WORKS!

Very speedy delivery of an excellent quality product THAT WORKS. Plus, the information was helpful, so I made the most of my Rugbuddy straight away.

February 14, 2026
RugBuddy logo

Reply from RugBuddy

Glad you're getting on well with your RugBuddy. Thanks for taking the trouble to write about it. Much appreciated.

Rated 5 out of 5 stars

I bought an under rug heating pad.

I bought an under rug heating pad.
I was a little unsure if it would be enough warmth but it turned out to be amazing.
Ideal if you have little ones playing on the rug or if you suffer with cold feet whilst watching tv.

January 30, 2026
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks so much for leaving the comment. It really helps people make up their minds to give RugBuddy a try.

Rated 5 out of 5 stars

Best product ever!

We have had one of these for years from RSA and my sister wanted one too seeing how well it works and how efficient it is. So we decided to spoil her and get one for her birthday. Arrived well packaged and within a day of ordering tracked all the way. My sister loves it! And I still swear by them!

January 21, 2026
RugBuddy logo

Reply from RugBuddy

That's great! What a thoughtful gift. Thanks for taking the trouble to write the review - much appreciated.

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Rated 4 out of 5 stars

Arrived promptly, great product

Arrived promptly, was a breeze to set up and had it working in 10mins. Has definitely made a difference in temperature and our 2 pugs won’t get off it. Definitely recommend a RugBudfy for both comfort and keeping dogs happy.

February 25, 2026
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks Paul. Glad you like it. You can always trust pets to find the warmest place in the house, can't you?

Rated 5 out of 5 stars

Brilliant purchase

I couldn’t be more pleased with this purchase. The RugBuddy was recommended to me by a friend who had one. Our kitchen is above our garage and it is freezing in winter, so cold we have actually had olive oil freeze. The RugBuddy was a brilliant addition to the kitchen it heats up in seconds, stays warm all day is so lovely to walk on and has t bankrupted us in heating bills. What more could you want!

January 1, 2026
Unprompted review
RugBuddy logo

Reply from RugBuddy

That's great! Thanks for the review. Good to know the RugBuddy is doing its intended job.

Rated 5 out of 5 stars

Happy with the product

Happy with the product, makes a big difference on a cold floor.

January 8, 2026
RugBuddy logo

Reply from RugBuddy

Thank you. Please the RugBuddy is making a big difference.

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Rated 5 out of 5 stars

Cold Sun Lounge

Excellent product exactly what we needed to take the chill off without installing an unsightly radiator and associated pipework etc. Only put it on for a couple of hours in the morning and the room soon heats up to a comfortable temperature.

December 15, 2025
RugBuddy logo

Reply from RugBuddy

Thanks, that's great to hear. A warm floor is a great comfort in many situations.

Rated 5 out of 5 stars

Great Product

Arrived quicker than expected and was relatively easy to set up. Bit of faffing cutting a hole in the underlay for the cable but other than that it was easy. Amazingly effective at heating the room but doesn’t feel hot underfoot- just pleasantly warm. We also got the recommended wool underlay for tiled floors from Rugbuddy which is also very good. Even without the Rugbuddy switched on the underlay seems to insulate the floor and make the room feel warmer

January 12, 2026
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks so much for the review. It's really useful for others planning to buy a RugBuddy. Much appreciated.

Rated 5 out of 5 stars

Cosy!

This is great. Its been the different between our conservatory being too cold to leave our cats in in the winter for a couple of hours and it being comfortable. We also have a wall heater and the difference isn't huge but it was too cold without the rug buddy and I can go and stand on the rug in bare feet with snow on the ground outside and it's lovely. Great service too. Thank you

November 30, 2025
RugBuddy logo

Reply from RugBuddy

Thanks for writing, Izzie. Glad it's made a difference and the cats appreciate it!

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Rated 5 out of 5 stars

Great bit of kit - tested prior to despatch

Well, the delivery was RAPID. No messing about - once the order was placed, the automated process kicked in and it all arrived in good time.
The rugbuddy was sensibly packaged up, compact and not as heavy as I was anticipating.
The thing I most appreciated about the packaging was the unit had been tested prior to despatch with the tester’s note, record and date on it. That gave me the satisfaction this was not from a faceless production line, but someone had taken ownership of producing and checking the product prior to despatch.
The kit was very easy to set up and connect. The simple push button / internal trip mechanism is also a blessing. No faffing about. It does exactly what it was intended to do. No additional installation required.
As you may realise, it’s been jolly chilly in recent weeks, my feet have been nicely toasty in my log cabin office at the bottom of my garden in Surrey.
Well done guys!

November 17, 2025
RugBuddy logo

Reply from RugBuddy

Thanks, Des. Glad you appreciate the care that goes into producing these innovative under-rug heaters, and that it's doing a good job for you in your log cabin office.

Rated 5 out of 5 stars

Excellent product and service

I bought a RugBuddy for my loft apartment in Madrid and I’m extremely pleased with it. It was very easy to install and it keeps the sofa area warm and cozy without needing to heat the whole space. The delivery to Madrid was fast and trouble-free. Highly recommended!

November 7, 2025
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks for taking the trouble to write the review - much appreciated. Our EU warehouse is geared up to ship quickly with no customs fees or duties, even though we're a UK company!

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Rated 5 out of 5 stars

Fantastic keep my log cabin warm.

I have used the Rug Buddy in my log cabin just to keep the temp above freezing and the humidity down. And it’s working a treat, I can check the temperature remotely via a smart thermostat and then set the Rug buddy to come on, as and when I need, very easy install everything needed was in the box. Don’t skimp get the underlay. I have used the cabin in cold weather with Rug buddy on the temperature has got up to 15 degrees more the warm enough.
(Cabin is 4mX3m and 2.4m tall)

November 8, 2025
Unprompted review
RugBuddy logo

Reply from RugBuddy

That's great, Neil! Thanks for writing back and I'm delighted the RugBuddy is working well for you.

Rated 5 out of 5 stars

I love it

Delivered quickly, and I love it. It’s under a rug, under my desk where the room heater doesn’t reach. Lovely warm feet!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Like under floor heating! Highly recommended

I now have two RugBuddys , and I honestly love them. One is in my living room and the other is in my daughter’s bedroom, and they’ve made such a difference. The warmth feels just like underfloor heating. My feet are nice and toasty, and both rooms feel noticeably cosier, taking the chill out of the air on colder days.

October 16, 2025
RugBuddy logo

Reply from RugBuddy

Thanks so much for taking the time to leave the review. I'm pleased the RugBuddys have made a cosy impact on your rooms.

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