Bibby Financial Services Reviews 

From initial contact right through the whole onboarding process and once live, the team go the extra mile to assist you in any way they can. Always available with a genuine desire to help the business achieve its goals.

Very Efficient Team. Thorough in everything - Very good experience.

Customer Service Second To None!

I was currently on holiday and I was unable to remember my log in details. I need to urgently log on an make substantial updates.
My Relationship Executive went above and beyond to assist me, putting in hours of work when I was stuck. I am pleased to say, even contacted my currency exchange company to send them the money directly.
Brilliant !!!

Absolutely terrible company worse than loan sharks tie up your money and will not release it ,happy to send your company to financial ruin and self regulated never use this company, start off OK but the deeper you get the worse they are

Easy process from Start to finish
Portal is super easy to use
Everyone I've dealt with have been extremely helpful - special mention to Kristy, Maria, Joanne and Liam

Pleased with the services, responsive and keen to help.

Very pleased with the services.

I don’t usually write reviews, but I had such a great experience that I had to share. From start to finish, everything was smooth, easy, and honestly way better than I expected.

Everyone was super friendly and helpful, specially Maria and Kristy also the whole onboarding team! and it really felt like they cared about my business. You don’t always get that kind of attention these days, so it definitely stood out.

Most of the time once I signed up to a contract the level of service has always dropped and with Bibby I have been for over a year now and I think the service is even better. I would definitely recommend Bibby to any business!!

I worked with Bibby Financial Services for invoice factoring to help manage cash flow for around eight months. While the facility itself worked, I was left feeling disappointed by how things were handled when I tried to exit the agreement.

Despite being told there was only a 28-day notice period and no long-term contract, Bibby tried to apply a significant termination fee of over £3,000. This felt completely unfair, especially after I had already paid over £6,900 in fees. On top of the standard factoring charges, there were additional costs like refactoring charges, minimum service fees, VAT, and same-day payment fees. The same-day fee is applied by default whenever withdrawing funds, making it an easy mistake to miss, and no refund was given when I raised this.

In total, I put through around £90,000 of invoices, and I ended up paying over 11% of that in fees — far higher than the 3.8% I was told to expect.

It took a lot of back and forth to get this sorted, which added stress I could have done without. In the end, they agreed to waive the termination fee, but overall, the process left me feeling frustrated, and I’m not sure I’d recommend them based on my experience.

We've been working with Bibby for the last 2 years and we're very happy with the service they provide.
Special mention to Aaron and Dale who deal with our account. - Robert George Ltd

Tread with caution - they're a great company when things are going well, and they get their piece of the pie! However, when things turn south - BFS will make your life HELL!

We were forced to engage with their recomended IP since October 2024, payable by us, by of course, and then to re-engage with the same IP earlier this year.

It was agreed the company would cease to trade by all parties (us, IP and BFS) albeit the plan changed when word spread through projects.

However, we never expected BFS and the IP to change their view and decide that they will not support the IP, and leave it to us to handle collections, appoint an IP and everything else, all the while confirming no payments to be made to us from the facility.

To make matters worse, the sharks that they are, have hit us with an additional £53,000 in fees without substantiation.

Avoid this funder at all costs, they are only there to help when things are good, then take their peice of the pie when things are bad.

I have found Bibby professional and efficient. Communication is good and the facility has achieved what I wanted from it

Bibby have incredible service, we are a small company looking for help with cash flow, all members of the team which were involved in the set up were fanatic. The ongoing service is also brilliant.

It was a good discussion to sign up to Bibby very easy system to use and great support service from Aaron Emms looking forward to growing our company with Bibbys support, I highly recommend

Very helpful service easy to set up and all questions answered before, during and after. Would recommend.

Working with Bibby Financial Services was the best decision we could have made, starting up as a new company, the Bibby team where on hand with everything and supported us with all our invoice financing requirements. Our relationship Manager and Executive Lucy Adams and Joanne O'Connor have been really supportive and the most loveliest people to work with, they are always on hand to speak with when we have any issues and make everything so streamlined. We couldn't praise Michael Gordon enough he is so efficient with all our debt collections and customer movements on our account. Thank you for all your support guys we really enjoying working with you all!

Having spent months working with one finance broker who just didn’t ever seem to be able to come up with the goods, I spoke with a recommended broker who at very short notice managed to work with Bibby to help out with the acquisition I was working on.

I worked with Ian Hayes and James Hamill, who both worked extremely quickly to obtain an offer that worked for me and the acquisition. They were responsive, helpful, and very communicative, to ensure everything ran smoothly.
Everyone always said funding is the part that takes the longest in an acquisition, but for me, that couldn’t have been more wrong following working with Ian and James.

Thank you!

Was with ABN Amro for nearly 26 years.
I entered the world of Bibby with fear
But Louise Vint Tracey Carviell and the Boss Jon Munt have guided and helped us through the initial 2 months
I’m sure this will be a successful partnership
Nice people to do business with

Steve Taylor is an absolute asset and pleasure to deal with , start to finish no matter what time he was available to help with my business plans.

We now have the use of Bibby financial services and I strongly recommend their services and the guidance from their company changed my day to day worries within weeks.

James and Jo

As a business that has grown rapidly, Mark Savill Transport Ltd needs a facility with flexibility and an understanding of the industry, Bibby continuously surprise us with their straight forward approach. The ability to communicate readily with our Relationship Executive, Jean Tunmore, and our Relationship Manager, Claire Rooks, is a breath of fresh air as both go above and beyond to assist and we really do feel that our business development is supported by them.