Popped in yesterday to pick up some G8 insoles for my Lake shoes. Was met with a warm welcome and lovely coffee. Dan took me through the measurement of my feet and suggested two different arch height... See more
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Having put up with ill fitting Cycling Shoes for Gravel Riding for a long time It was about time I purchased a pair of new MTB/Gravel Shoes. I was a little early on day - warmly welcomed and... See more
Company replied
I booked an appointment with Bicycle. (Andy Fenn) due to the plentiful positive reviews making the decision for me. I was a bit of a sceptic regarding the "power" of a bike fit but I left with my tail... See more
2026 - Another excellent experience this time with George. Bike changed and significant physiology changes since initial fit ~6yrs ago. Some good adjustments in a number of places leading to a signi... See more
Company details
Written by the company
Bike fit & shoe fitting specialists with a focus on custom bikes and an industry leading workshop
Contact info
120a Sheen Road, TW9 1UR, London, United Kingdom
- www.bicyclerichmond.co.uk
4.9
Excellent
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Waste of Time, Money and Health
Had a Bike fit with Andy Fenn at Richmond cycles, as I was after a fine tune on my bike prior to a long distance challenge in January. No real issues with the bike but did get some hand numbness and saddle sore after around 80miles and looking to tune the bike for the event. After picking up the bike I took it for a test ride and started to get back and knee pain after 6.5 miles and returned back home, the pain got worse with lumbar and knee pain. Consulting medical and professional advice I removed the components and had to work hard with medical, physio & chiropractor to get back to fitness. This whole ordeal cost me £1125 to Bicycle Richmond, £362 in medical expenses and seriously impacted my health and training.
Bicycle Richmond offered no refund on components or fit, they did offer a follow up fit with James after quite some email exchange, but I am giving this outfit a wide berth.
December 20, 2023
Unprompted review
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