Easy ordering experience, pallet delivery was spot on with a 2 hour window and the delivery driver very helpful. The egg was very easy to put together and lighting for the first time was easy as well.... See more
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After taking delivery of my big green egg I can confirm that it is probably the most versatile piece of cooing equipment I’ve ever come across. All guides are extremely useful and cover all the top... See more
We recently bought a BGE from a local supplier, what swayed us was the CS feedback and warrantee. After purchasing the egg we ordered more accessories online. Gosh am I glad we made the decision we... See more
Fantastic cooking bit of kit, it cooks everything so well, the charcoal and accessories are of a high quality also. I have been barbecuing for years and am a trained chef and this green egg has elevat... See more
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Company details
About Big Green Egg UK
Written by the company
THE ORIGINAL.
THE BEST.
SINCE 1974.
SHARING EXPERIENCES FOR 50 YEARS.
Big Green Egg is more than 50 years old, and it’s our expectation that the EGGs we sell today will still be turning out flavour-packed food in 50 years’ time. The materials we use are premium quality, including NASA-grade ceramics. The engineering is second to none. That’s why we have the confidence to offer a lifetime warranty, and it’s why we hold such store in our customer service. Rather than a one-time purchase, we want our customers to think of their EGG as an investment – one that will keep paying them back in fantastic food and unforgettable experiences for decades to come.
OUR EGG RANGE
EXPLORE
EXPLORE ACCESSORIES
EXPLORE CHARCOAL
JOIN THE CLUB
Lifetime Warranty
A lifetime with the EGG
We were the first ceramic grill maker in the world to stand behind our products by offering a Limited Lifetime Warranty – something we've done for over 50 years.
Today, each Big Green Egg is inspected and certified to be the highest quality product of its kind, and we continue to offer best-in-class customer service and warranty support to our customers.
Contact info
United Kingdom
- 01962 793800
- info@biggreenegg.co.uk
- www.biggreenegg.co.uk
4.7
Excellent
2K reviews
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Great service
My lovely charcoal was shipped very quickly.
Super product and service from Big Green Egg!
June 16, 2026
Great communication
Great communication - rang to talk though my order to make sure it was all correct. Good delivery time and updates on delivery.
June 3, 2026
Warranty claim
I had a broken fire box, all I needed was confirmation of my purchase and a picture and it arrived a few days later as promised.
June 29, 2026
May use AI-assist with repliesRead more
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Great product but check carefully for damage
I cannot fault the egg itself, in itself is a great product and does exactly as described. The benefit also is the buying into the many accessories they have on offer. I cooked with the supplied charcoal and the end result was great. Potentially the best meal I have made on a BBQ from day 1.
Unfortunately for my egg one of the internal parts was chipped on arrival, given my excitement to use it I did not want to go down the route of returning and getting a new part, but is not what I expected for such a premium product.
I would recommend to anyone purchasing the egg to check carefully for chips and cracks, as looks like some will seep through. Its a shame as you would hope with the high price tag that some more checks on there side exist for these things.
July 3, 2026
Unprompted review
Reply from Big Green Egg UK
Matt Kosinski,
We appreciate you taking the time to share your experience with us. We are pleased to hear that you found the product to be great and that your first meal was a success, especially with our accessories and charcoal.
We are genuinely concerned to learn about the chipped internal part you discovered upon arrival. We understand this is not the quality you expect from a premium product, and we regret that this issue impacted your initial excitement.
A member of our team will reach out to you shortly to discuss and hopefully resolve that issue.
Best wishes,
Big Green Egg Customer Service Team
Best wishes,
Big Green Egg Customer Service Team
Delivery
The product and delivery speed were excellent! However, the checkout process would be much better if it allowed multi-address shipping. I had to place two separate orders and pay double the delivery fees just to send one item to myself and one as a gift to a friend. Adding a 'ship to multiple addresses' option would make gifting so much easier.
June 11, 2026
Great customer service
Great customer service.
I wanted my Big Green Egg for a family celebration over the weekend. My delivery wasn't scheduled until the Monday. One quick, and very easy phone call and a new delivery was scheduled so I could have it for the weekend. Brilliant service.
June 24, 2026
I made a simple error in ordering…
I made a simple error in ordering accessories for an XL Egg. I was helped to rectify this by your personnel without delay. This confirmed a very positive experience. The general standard of the kit is first class.
John Kay
June 1, 2026
Tricky delivery handled well!
our road can be tricky to get down and once he got to the house we live on a gravel street which the loader he had really wasn't designed for, he still managed to get the delivery up on to our drive where I could get it built!
June 5, 2026
Multiple eggspander items
Ordered stuff to eggspand my eggspander basket purchased some years ago. Website ordering was straightforward and I contacted support the day after to add an item (rain cap) for some reason I missed and avoid the delivery charge. All delivered, boxed as expected. Used all items over the very hot week & all are quality & performance expected from biggreenegg
June 16, 2026
Good service prompt delivery
June 8, 2026
Delivery could be improved
Unfortunately DHL were cause of delay to receiving the ordered item however Green Egg team did a good job to rectify the situation.
June 22, 2026
Reply from Big Green Egg UK
Hello,
Thank you for taking the time to leave us a review. We're very sorry for the frustration this delivery delay has caused. We completely understand how disappointing it is to wait for an order that was due several days ago.
Since speaking with a member of our team, we have arranged for a replacement order to be dispatched to ensure you receive your item as quickly as possible. We can also confirm that the original parcel has now been delivered today.
While we work closely with our delivery partners, we appreciate that the responsibility ultimately rests with us to ensure our customers receive both their orders and the service they expect. We're sorry that in this this wasn't met.
Thank you for your patience while we worked to resolve this, and if there is anything further we can help with, please don't hesitate to get in touch.
Best wishes,
Big Green Egg Customer Service Team
Big fan of all things green egg
Big fan of all things green egg. Had mine for over 1 years. Recently changed seals springs and fittings. Just like new again.
March 23, 2026
Taking slightly longer to work out how…
Taking slightly longer to work out how to use the mini egg as we’ve had a larger one previously - so far had great success with roasting a whole chicken but haven’t worked out to get the temp up for crisping up the skin! Having said this I’m enjoying using it!
May 27, 2026
Cooks delicious food simply.
Great product that is easy to set up and use and produces delicious food.
Delivery service was excellent. I live in a remote location and the driver struggled to find the location (more options to include delivery information at point of sale would be good). But he was persistent and together we resolved how to get the Egg to me.
June 9, 2026
Ordered the rotisserie accessory for my…
Ordered the rotisserie accessory for my husband's Big Green Egg, about May sometime, delivery was to be end of June.
Was pleasantly surprised to receive it on 19 June, just in time for Father's Day.
June 18, 2026
I loved my BGE Rotisserie so much that…
I loved my BGE Rotisserie so much that I bought another one for my son in law. Just fantastic.
June 17, 2026
super efficient!
June 3, 2026
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