Big Motoring World - Cannock Reviews 

READ ANY CONTRACTS CAREFULLY BEFORE YOU SIGN!!!
Big Motoring World decided to move across the cash I paid for the car onto the finance I’d agreed for the extended warranty, effectively making the car I’d paid for in cash, a hire purchase for three years. They tried to rush me through the contract signing but I refused and only then spotted what they’d done. It took 2 hours of me refusing to move until it was sorted, and considerable discussion and argument with the manager before they agreed to change it to what I had expected. A very disappointing and concerning experience.
I was promised a full EV charge on the vehicle before I left, which had not been done. The supposed full valet resulted in crushed leaves and debris in the footwell. The collection of the car and signing of the paperwork took 4 hours in total. There were lots of other people sitting around waiting for lengthy periods of time too.

Everthing went wrong with these idiots spesially cannock do not go to this place if you want a car waste off space bought audi a3 sport back for 19 grand only 4 years old 26ooo on clock lasted 5 weeks went into limp mode nd72jxfmutiple warning lights on its own up reving it self to red line been in the rac reccomened garage 5 weeks still trying to blame us for fault we only done 600 moles in it since we had it not authorising any repairs as yet there warranty they gave us with rac keep asking for part numbers which they can get from audi themselfs still not given me curttesy car which is in the warranty so got keep paying for taxi try to avoid thais company in canock and avoid rac warranty assurant both waste off time claim as been put forward to court i rather get setteled befor court they keep coming with other exuses we drove it 600 miles in 5 weeks faulty battery faulty megaronic unit plus tcm msy be hybrid battery and they said cars been checked and passef so why all these faults in 5 weeks stay away from tbis place they getting faults deleted and selling them off

Eze was very patient through whole process as having had medical issues losing partial sight in one eye that resulted in numerous difficulties in application process he managed to find ways too complete a smooth purchase of my new vehicle

Yuvraj our sale advisor was very pleasant & welcoming even got me a fuel to get back home with the purchase of my car thank you soo much

Amazing Experience at Big Motoring World
I recently had an amazing experience buying my car from Big Motoring World, and I honestly couldn’t be happier with the whole process.
From the moment I arrived, I felt welcomed and well looked after. The entire experience was smooth, professional, and stress-free, which made such a big difference when making such an important purchase.

I would especially like to thank my sales consultant, Eze, for his outstanding service. Eze was incredibly polite, friendly, patient, and helpful throughout the entire process. He took the time to listen to what I was looking for and made sure I understood everything clearly without ever making me feel pressured.

What really stood out to me was Eze’s knowledge and professionalism. He clearly knows his cars and was able to answer all of my questions confidently and honestly. Whenever I needed clarification or advice, he was more than happy to help, and his approach made me feel that I was in safe hands.

Buying a car can sometimes be stressful, but Eze made the experience enjoyable from start to finish. His excellent customer service, positive attitude, and genuine willingness to help really made him stand out.

I’m absolutely delighted with my new car and very grateful to Eze and the team at Big Motoring World for making the whole experience such a positive one.

I would highly recommend Big Motoring World to anyone looking to buy a car, and I would especially recommend asking for Eze. He is a credit to the company and deserves recognition for the fantastic service he provides.

Thank you, Eze, for making my car-buying experience such a great one! ⭐⭐⭐⭐⭐

My coffee and milkshake was 10/10

I would like to thank Craig for helping me with my new vehicle. Show me around the vehicle and showed me all of the features and even put apps onto my phone which was a great help he is a credit to your company.

Dreadful staff don’t know what they are doing, don’t keep you informed have me a car with no petrol and took me to go to petrol station to fill up. Whilst I was there a colleague of there’s who had just sold a car was filling up a car for a customer and paying for it. On two separate occasions yesterday we were hanging around waiting for someone and nobody kept us informed. I could go on I am really upset and not happy at all. I feel like cancelling my agreement

This company treats its customers with complete contempt!
Its pointless booking an appointment time as the reps who you sit down with have no prior knowledge of why you're there, they even book you appointments for a time 30 minutes before they open, meaning they expect you to sit around wasting your time.
The trade in values they offer are insulting. The car we took has since been traded in as part exchange at another outlet for a car at nearly 4k more than these jokers offered.
Its no wonder this outlet has changed hands so many times over the years.
Stay clear unless you enjoy having your pants taken down and paying for the privilege.

Awful experience. Reported that my brakes were faulty whilst car was under warranty. Car was taken to two garages for diagnoses. Company ignored advice recommended by mechanic and are refusing to fix faulty brakes.

Awful company - stay clear. After sales awful after reporting an issue the minute I drove away. Won’t help or resolve anything that is within the warranty and customer service absolutely terrible. Will never buy from them again

12.9% Apr on a car thats already price inflated. Pathetic. Adam the salesman was great but the company and their rubbish policies ruined the deal today. No chance would I buy a car from here, plus reading the other reviews, I doubt anyone else will...

I was VERY impressed with Big Motoring World in Cannock. Having recently purchased my new car at this branch, I found the staff professional, approachable and attentive. Happy to answer any questions I had, happy to negotiate costs involved and provided acceptable solutions to any potential barriers. Jamal (our sales rep) clearly wanted to sell the car: he went out of his way to make sure both me and the company were happy with the deal. Having only used dealerships before, my first experience outside of that was certainly positive. Thank you.

DON’T BUY A VEHICLE FROM BIG MOTORING WORLD…..TERRIBLE COMPANY WHO’S WARRANTIES AND AFTERCARE AREN’T WORTH THE PAPAER THEY’RE PRINTED ON…..
The 200 point checklist is a myth. I had 4 warning lights after a few miles. They still haven’t fixed the problems and now they expect me to find a garage, get a report done and then they might or might not refund MY costs……NOT THE SERVICE I EXPECTED…..NEVER AGAIN……

I perchased a Mercedes CLA from this branch on the 25th July we seen the vehicle and we liked it and made a deal. The sales person looky who we met on the day we spoke regarding the vehicle and asked few questions which we thought was relevant at the time as we never had much knowledge about the cars as we explained to him this first time me and my Mrs buying a car from a showroom. He was like not to worry I will go through everything and I will sort out any problems or issues as I have this place boxed off. 2days later to get the keys we come to the branch and was told to go to the warranty area and we was told by a gentleman to go post office to do a V5c form as they didn’t have it and will refund £25.
We went to the post office and the lady that served us said the tax will be £675 I was in shock and baffled soon as I heard that she said there’s a luxury tax on the car until 2028.
I had no idea what that was.
So I went back to the branch and told them why was I not aware of this? The manager Cari said I should have done my checks before hand when I clearly said I had no clue about this and no did your sales person mentioned anything about this he said the tax is £200 for the year.
The management been very poor like they had no clue or how to deal with costumers satisfaction all they cared about making the sale I felt like I was forced in to taking the car but I would be not recommending anyone or my family and friends to buy a car from there cause it’s ridiculous experience we had and wouldn’t want anyone else experiencing or feeling shit like the way I am right now. People have excitement in buying a new car but these guys ruined my mood and happiness.
I called back the following day regarding a MOT failure and then past after 2days, I asked what work was done and if there was paper work for it and they go there is no paper work as they done the work. That didn’t clear my problem either.

The customer service provided from the point of entry to the point of the conclusion of the sale of my new vehicle was excellent.
Thanks to Yuraj and Faiaz. I look forward to my next purchase from Big Motoring World, which concidentally shares the same acronymn for the BMW I bought. Many thanks, Adrian.

First day of visiting, had to give our details as soon as we got there, we’re just left to browse cars on our own which is fine but having to scan a QR code for each vehicle to get the information is ridiculous.

We were approached by a male who seemed lovely until my mum who was with me challenged him about the one tyre on the car. He became very patronising and started using my mums name at the end of every point he was trying to make which I felt was passive aggressive. We arrived at 11:15 and didn’t leave until 4pm and in that time only test drove 1 car.

I was offered a ridiculously low amount as part ex which they then increased by an additional £800 which shows how much they try to undercut you. After a complete balls up with the paperwork and being given incorrect information about what was needed , we agreed to return the next day to complete everything.

As the car only had 4 miles of fuel left, we’re told the most they could put in was 3 turns (no idea what that means) and he assures us this would be done.

I was called this morning to say the settlement agreement they accepted yesterday was suddenly unacceptable and that they couldn’t release carbonation they had the correct documents. I Completed all relevant paperwork at home online and sent another settlement agreement in this morning around 9:30. We had an appointment arranged for 2:30 to collect the car. By 3pm we still hadn’t spoken to anyone. A lovely guy was very apologetic and assured us we were next. Again had to compete paperwork we had already done at home and had to do this twice. Again we were left to be passed to the handover team to complete the tax etc. after another hour of waiting, we were told they couldn’t tax the car and that we had to go to the post office ourselves to do this. I couldn’t drive my own car as I had swapped the insurance over so we were taken by a female member of staff who in a 10 minute journey, completed an accidental emergency stop, took speed bumps about 30 mph and crunched the car along the curb. Made it back to the showroom in one piece to be taken into the handover team who took all of 2 minutes to complete stuff, tell me there was 1 mile of petrol left in the tank (after I had been fobbed off with this twice by being told they had put fuel in but sometimes it can take a few miles to register which by that time I would most likely have been stranded on the A5). I may be a female and very much not a car expert but I know when I’m being fobbed off and lied to.
They then literally handed me the keys with no actual handover, wasn’t walked to the vehicle and no explanation of the vehicle or its features etc.

To buy 1 car, funded by a part exchange and finance took in total 8 hours and we were seen by around 8 different staff members. No personal touch, continuity, thanks, or respect was given at any point during our meeting experience.

I would never buy a car from here again regardless of the price. Really disappointing and what should have been an enjoyable and exciting thing has had the shine completely taken away away. Absolutely shocking experience.

People and facilities were excellent. The standard of vehicles the same. The very hard sell, however, was not appreciated as I like to take my time and decide at my own pace and not be told the deals we’d worked out would be reset and the car unreserved if I left and came back later.

I have been here twice to purchase a car once for my daughter and now myself.
If you come here bring your breakfast lunch and dinner because it takes that much time.
The first time we were here 8 hours today I’ve been here 4 hours and still waiting
I wouldn’t come here again

I would rate this company 0 stars if I could.
I bought a car from them and also purchased one of their warranties. Five months later, I was involved in an accident that left me unable to drive. After owning the car for just seven months, I had no choice but to sell it.
Given my circumstances, which I could fully support with hospital records and doctors' notes, I contacted the company to explain my situation and asked whether they would consider cancelling the warranty. Unfortunately, they showed no understanding or compassion. Their response was simply that I had signed the warranty agreement and it could not be cancelled.
I understand that companies have terms and conditions, but I had hoped that, given the exceptional circumstances, they might exercise some reasonable discretion. Instead, I felt like my situation was completely ignored.
I am extremely disappointed by the lack of care, empathy, and customer service shown by such a large company. Based on my experience, I would not recommend buying one of their warranties, and I would think carefully before buying a car from them at all.

Excellent service. Had a very smooth experience. Osman explained everything clearly and was very helpful. Great atmosphere and very clean. I would highly recommend this establishment for all your car needs.