Big Motoring World - Cannock Reviews 

callum was brilliant he explained everything went through everything even took me to the post office to sort vehicle tax out
lewis is great at handed over the vehicle
thanks to big motoring world
all the staff was welcoming
but a massive thanks to callum

Very helpful very quickto organise my new car talking me through the whole process and making the decision decisions with me

IF YOU ARE THINKING OF BUYING A CAR FROM HERE, STOP, TAKE A BREATHER AND READ THIS. *UPDATE*
buying a car is a big financial commitment, you may find the car of your dreams and purchase a car with no issues. The staff will do all they can for you in getting you to purchase the vehicle.
Once you have parted with your money and should you find an issue with the vehicle provided, all the staff who are able to deal with this will disappear and you will be thrust into the customer support system. Once in the system you will be I unable to speak to anyone who can make a decision or discuss the issue with you. Timescales are far too long and contact is minimal. Common sense and consumer rights are unfortunately disregarded completely.

Update

After my initial poor review for the big motor company, I received a response from them requesting more details from me within an hour of the review being posted. ( fastest response I have had from them, was this because I put the review out there for all to see?)

The original issue with the car, I have resolved myself at my cost as they refused to accept any responsibility for it.

The real issue I have tried to take up with them is their customer support or lack of it and they have completely failed to recognise this or do anything about it. I would say that their customer support is not fit for purpose and if you feel that you wish to deal with a company that will provide adequate support to customers who have any kind of issue, then I would advise you to avoid using this company.

When I began work, it was a time when customers were treated with a reasonable amount of respect and phrases like “the customer is king” and “ the customer is always right” were in use. (The customer may not always have been right but they were treated with the respect they deserved.)

From my experience of dealing with the big motor company, their customer support falls extremely short of the mark.
They have no regard for any consumer rights and totally ignored any reference to this.
They have no regard for data protection, I was sent the personal details of another customer and details of the purchase they had made, again they totally ignored any reference I made to this fact.

Finally if customer support is important to you as a customer then this is not a company you would want to deal with.

Had a good experience here buying a 19 plate Ford Fiesta for my son. Booked a test drive and reserved the car online. Visited Cannock branch and were assisted by Jim who was great. The car sold itself, immaculate and low mileage. On the whole a fairly hassle free transaction. Took vehicle for a test drive but it was limited distance due to lack of fuel. Even though we were a cash buyer, salesperson still went through finance options. We drove away within 2-hours, good job there was a petrol station next door as only had 4 mile range on pick up!

Shocking brought a peugeot 3008 had a issue with the adblue after arguing for 2 weeks finally got it fixed so I thought just found out it's been bypassed dodgy solicitor now involved and the finance company
Still havent heard anything obviously not bothered about the shit car's you sell

Jamal who looked after us throughout the buying process was brilliant. Polite, professional and knowledgeable. He made the whole process easy and straight forward. Top member of the team.

Absolute disgrace of a motor sales showroom. They wanted name. Email address and phone number before you could even go to look at the cars. There was no way I was going to do that and get phone calls after I had been there, so we were refused entry. Receptionist was rude. I have bought cars from Mercedes and Land Rover and have never had to do this.

Found the car I wanted , had a test drive , paid a deposit and went to collect 3 days later . There was a lot of confusion over the valuation, balance and RAC warranty to the point where I nearly asked for my deposit back as I felt under so much pressure , but the manager eventually offered a deal I was happy with. I did have to ask several times for a puncture repair kit as it was missing , there were no mats either .Faiaz in handover was very friendly and helpful, and apologised because it took so long to get the sale sorted , not that it was in any way his fault . He very efficiently sorted paperwork and taxed my car . It had 8 months MOT left on it but not serviced which I hadn’t realised till I arrived home . I queried it and was told that the 200 point check they do takes the place of a service , I checked with Nissan and have booked a service with them because of the manufacturer warranty , just something to be aware of

Very professional and friendly staff, very helpful and attentive . Only negative was the wait from paying for my car and waiting to change over documents ( not being kept formed, after 1/2 hour wait ) But a very good experience.

Terrible. Booked a test drive over a week ago. Drove over an hour for this to be told the car wasn’t even there. What a waste of time

We were served by Jas who was just amazing,he made sure we got the best car for our money. He was very patient with all our enquiries as it was our first purchase of an EV. The part of the warranty was quite overwhelming but we ended up getting a good deal thanks to Jas and his manager.

Yesterday was absolutely brilliant. So easy to park up and get around the place.

All staff was very friendly and approachable.

We would like to thank Imogen for her help. She made Yesterday so easy and we cant believe we drove away the same day.

We will definitely be telling friends and family to use this place.

Thanks for the drinks and thanks again.

We were sold a car which we did not initially see had a chip on the windscreen. We were assured that if there was anything wrong then the after sales team would sort it out ....no problem....
How wrong !! They lie! Because we didn't spot it, even though it was clearly there on purchase, it is now our problem. Didn't want to know about it saying it was cosmetic.
My other daughter needs a car of similar price so all I can say is their loss ...shall not be getting it from here.
Other buyers ...beware.

The sales staff were rude one used the F word in front of me and my wife I spent 3 1/2 hours on day 1 mostly waiting day 2 I spent 2 1/2 hours the wrong car was presented to me at handover I would have left on day 1 if I didn't really love the car.

READ ANY CONTRACTS CAREFULLY BEFORE YOU SIGN!!!
Big Motoring World decided to move across the cash I paid for the car onto the finance I’d agreed for the extended warranty, effectively making the car I’d paid for in cash, a hire purchase for three years. They tried to rush me through the contract signing but I refused and only then spotted what they’d done. It took 2 hours of me refusing to move until it was sorted, and considerable discussion and argument with the manager before they agreed to change it to what I had expected. A very disappointing and concerning experience.
I was promised a full EV charge on the vehicle before I left, which had not been done. The supposed full valet resulted in crushed leaves and debris in the footwell. The collection of the car and signing of the paperwork took 4 hours in total. There were lots of other people sitting around waiting for lengthy periods of time too.

Everthing went wrong with these idiots spesially cannock do not go to this place if you want a car waste off space bought audi a3 sport back for 19 grand only 4 years old 26ooo on clock lasted 5 weeks went into limp mode nd72jxfmutiple warning lights on its own up reving it self to red line been in the rac reccomened garage 5 weeks still trying to blame us for fault we only done 600 moles in it since we had it not authorising any repairs as yet there warranty they gave us with rac keep asking for part numbers which they can get from audi themselfs still not given me curttesy car which is in the warranty so got keep paying for taxi try to avoid thais company in canock and avoid rac warranty assurant both waste off time claim as been put forward to court i rather get setteled befor court they keep coming with other exuses we drove it 600 miles in 5 weeks faulty battery faulty megaronic unit plus tcm msy be hybrid battery and they said cars been checked and passef so why all these faults in 5 weeks stay away from tbis place they getting faults deleted and selling them off

Eze was very patient through whole process as having had medical issues losing partial sight in one eye that resulted in numerous difficulties in application process he managed to find ways too complete a smooth purchase of my new vehicle

Yuvraj our sale advisor was very pleasant & welcoming even got me a fuel to get back home with the purchase of my car thank you soo much

Amazing Experience at Big Motoring World
I recently had an amazing experience buying my car from Big Motoring World, and I honestly couldn’t be happier with the whole process.
From the moment I arrived, I felt welcomed and well looked after. The entire experience was smooth, professional, and stress-free, which made such a big difference when making such an important purchase.

I would especially like to thank my sales consultant, Eze, for his outstanding service. Eze was incredibly polite, friendly, patient, and helpful throughout the entire process. He took the time to listen to what I was looking for and made sure I understood everything clearly without ever making me feel pressured.

What really stood out to me was Eze’s knowledge and professionalism. He clearly knows his cars and was able to answer all of my questions confidently and honestly. Whenever I needed clarification or advice, he was more than happy to help, and his approach made me feel that I was in safe hands.

Buying a car can sometimes be stressful, but Eze made the experience enjoyable from start to finish. His excellent customer service, positive attitude, and genuine willingness to help really made him stand out.

I’m absolutely delighted with my new car and very grateful to Eze and the team at Big Motoring World for making the whole experience such a positive one.

I would highly recommend Big Motoring World to anyone looking to buy a car, and I would especially recommend asking for Eze. He is a credit to the company and deserves recognition for the fantastic service he provides.

Thank you, Eze, for making my car-buying experience such a great one! ⭐⭐⭐⭐⭐

My coffee and milkshake was 10/10

I would like to thank Craig for helping me with my new vehicle. Show me around the vehicle and showed me all of the features and even put apps onto my phone which was a great help he is a credit to your company.