Big Motoring World - West Malling Reviews 

Easy from start to finish - great setup and a great choice of cars - got the car we wanted at a competitive price. Picked it up with no hassle - runs like a well oiled machine!! Totally recommend 👍

Our salesman Kai was fantastic. No pressure but a great technique. A fantastic experience from start to finish.

From start to finish the whole process was brilliant.. every team member were professional polite and very knowledgeable.. can’t fault it at all…

Great experience, was so easy finding my dream car! Cameron was super friendly and helpful and made the experience stress-free and enjoyable. Will be visiting again!!

Great service friendly staff nice smooth experience highly recommend

Friendly service , very helpful team to make it a easy purchase of a new car will recommend to friends and family

Not a good experience to say the least. I visited the dealership a 2nd time to pay for a vehicle I was interested in only to be told that it was already reserved by another interested party and so, lost out on the deal I thought was already secured!
Back to the drawing board with the searches. SMFH.

I have just seen the response from Big Motoring World to this review, and it is the final straw. It is clear that no one is actually reading my complaints, as the response provided relates to a completely different customer and entirely different issues.
To clarify one last time for the team at Big Motoring World:
• The RAC issue: Finally sorted, but only after I had to chase it.
• The Interior: Arrived in an 'appalling' state. I cleaned it myself. An offer to re-clean it weeks later is useless.
• The Key: I am out of pocket by £252.00 for a spare key that should have been provided, regardless of what your 'internal files' say.
The fact that you’ve replied to me with someone else's case details 'beggars belief' and perfectly summarizes the lack of care and professional standards I have experienced throughout this process.

When buying the car and doing a test drive it was the best experience. Once we decided on a price it went down hill from there, I ended up paying a lot more money than agreed and they didn’t give me much a of choice when they were the ones that did it wrong when giving me my first price. They didn’t want to go down any money and was set on that price after agreeing something else. They also set up direct debits without me agreeing to this nor was I even informed of this.

Was very helpful and honest throughout the process of buying my new car and the friendliness of the staff was second to none. Every thing was explained and simplified to me . One very happy customer

Had a test drive booked. The show room is 30 minutes from me. I called that morning just to check what I needed to take and was told car had been sold
I had text and email reminders the day before. They wasn’t even going to call me to say car was gone!

Callum my sales representative on the day was amazing. He was very knowledgeable about the car and was very accommodating. He helped me through the process until I was passed onto the purchasing team.

The adviser that helped us on both o casion was very professional and helpful
He gave a 5 star service
Thank him for us for I cannot remember his name

All the departments provided excellent services and in very professional manner.

Cameron Jones was really helpful and helped us throughout. He explained the process se we were aware of each step on purchasing our new car.
Emily was also great, she waa patient and helped me navigate car tax, and uodating the log books.
Overall great experience . I would highly recommend.

Excellent very easy to chat to
Made appointment when we wanted it

the service from the sales man was great. HOWEVER, when getting my car home we discovered it was so so so disgustingly dirty and had not been cleaned from the previous owner.
I found a used plaster, used tissues, there was oil hand marks on the roof, sun visors & grab handles.
In all cup holders were this thick brown grime ( hate to even think what it was)
AFTER i had test driven the car we also noticed it stank of smoke which we noted it didn't on the test drive?
I emailed big motoring world and got no response so proceeded to call the site itself. To my horror all i got told is they wash the outside down with WATER and only hoover the cars. A company as big and well known as big motoring world and they don't even valet the cars they are selling! Yet they were so pushy to me to add on wheel cover, paint protection, water resistant aid on my glass...but do not clean the cars before selling them onto the next owner. Expecting more money off people but willing to hand out such dirty grimey cars! I honestly would not advise to get a car off this company. On first impression all seems amazing to the eye. Swanky show room, customer service..but seems all they want is your money and do not care the condition of the car you leave with.
I have advised the company i would be willing to take this further to the papers to ensure good people do not give this company their money if they cant even offer a FULLY good service!

Don’t trust the 3 month warranty. I raised an issue on the 4 Feb and 20 days later they have still not looked at the issue.

The response below highlights the point. Emails have not been responded for over a week now.

I recently purchased a Skoda from The Big Motor Company and overall had a positive experience.

The price was very competitive, and the spec was better than other similar cars I’d seen elsewhere. I drove three and a half hours to view it, and thankfully the car was in very good condition overall. The test drive was good, and the whole process was quick and straightforward.

The only issue was that there was a scratch on the front of the car that wasn’t visible in the original photos. Initially, there seemed to be some willingness to discuss doing something about it.

Where the experience dipped slightly was at the end of the sale. As a cash buyer, I didn’t need finance, extended warranties, or additional products like GuardX. I completely understand that these are offered as part of the sales process, but once I declined them, the tone felt like it changed. The salesperson seemed frustrated, and the earlier discussion about resolving the scratch didn’t go anywhere.

It left me feeling a bit unappreciated as a cash buyer. From my perspective, paying in full upfront should still be seen as a positive. That said, the car itself is great, the pricing was strong, and the buying process was efficient.

Overall, I’m happy with the vehicle — just felt the experience could have finished on a more positive note.

Prompt & friendly service at showroom.
Never felt 'pressured' by staff.
Vast stock on site.