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Bike 2 Work Scheme Reviews 

2,331
•
TrustScore 4.5 out of 5

4.6

Human Resource Consulting
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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of acquiring their bikes to be smooth, simple, and straightforward. Many highlighted the exceptional helpfulness and proactive nature of the staff, who provided quick responses and timely updates. Reviewers were also delighted with the speed of service, often receiving vouchers and bikes within days, enabling them to enjoy their new products quickly. However, some customers noted that the website or platform could be confusing or experienced failures at the final step. A few people also felt the overall system was opaque, and the suggested voucher redemption process was not always accurate.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing the process as simple,... See more

Service

Reviewers highlight positive aspects of service, with many praising its speed and efficiency, often noting... See more

Product

Customers had positive experiences with product, finding it a great way to buy a bike and making bike... See more

Response time

Reviewers mention positive feedback about response times, with many customers highlighting the quick and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and quick response... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike o... See more

Company replied

Rated 5 out of 5 stars

It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more

Company replied

Rated 5 out of 5 stars

I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more

Company replied

Rated 5 out of 5 stars

The Bike to Work Scheme made the whole process smooth and straightforward. Their team provided all the information I needed, making the purchase through my HR department quick and hassle-free. An amaz... See more

Company replied

Company details

  1. Human Resource Consulting

Information provided by various external sources

As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,331)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent experience

Excellent experience. So happy with my new bike!

July 17, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Steven,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

It was quick and hassle free

It was quick and hassle free. Cycle king were a great help and nothing was too much to ask.

July 16, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Aaron,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Responsive

Quick, smooth, responsive

July 16, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Lynne,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Very quick turnaround

Very quick turnaround. Thank you

July 20, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Iulia,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Easy to use .

July 14, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Paul,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Great customer service

Very very helpful staff ,i had an issue with my voucher and the customer service was excellant would highly recommend this company

July 8, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Dave,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Smooth Experience

so simple and easy scheme to use, took no time at all, totally hassle free

July 14, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Aaron,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Great way to buy a bike

Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike online via Tredz Bikes using the B2W Scheme voucher, and all went very smoothly.

July 6, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Adam,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 4 out of 5 stars

Making bike purchases accessible for all

Making bike purchases accessible for everyone is always a good thing. I do think that the information of what happens when your payment term end is a little on the vague side, would be good to have that locked in from day 1 in my opinion. Overall, a good scheme to get behind.

July 10, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Natasha,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 4 out of 5 stars

Helpful and responsive staff

Staff were very helpful, proactive and with very quick response times to questions. The only down side was being unclear of which companies were part of the scheme from the beginning of the journey which caused a lot of complications.

June 12, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Eleanor,
Thanks for your feedback and enjoy your bike.
Regards Bike2WorkScheme

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