Bike 2 Work Scheme Reviews 

Good and fantastic

I would've given a 5 but the website is not easy to use. When selecting a shop it doesn't give you all the shops they use ( Leisure Lakes West Bromwich isn't listed). The boxes to type into for the cost and description don't display correctly on a mobile. But I did receive excellent help via email, so well done.

The process is very simple and quick.
I had received my bike within a week of making the decision to buy through the scheme.

Easy to use, came through quickly, voucher was easy to sort when I collected my bike

Staff at chingford decathlon were helpful and friendly throughout. This review is about the Cycle to Work scheme itself, which has been a complete shambles from start to finish.

I was told I could use my Cycle to Work voucher in store. So I went in, chose a bike, the team built it, safety checked it, and I was ready to walk out with it. Then came the moment of actually redeeming the voucher. It did not work. After all of that, the scheme’s own platform failed at the final step, leaving me standing in the store with a bike I could not take home.

This came after weeks of prior issues. The platform had already been down for days earlier in the week, meaning my original order was stuck in authorisation limbo with no way to progress or cancel it. I had also already started having salary deductions taken, so I was paying for a bike I did not have access to.

To be told I could use the voucher in store, to go through the entire process of selecting and building the bike, and then to have it fall apart at the checkout because the voucher itself does not function is a genuinely unacceptable experience. There is a fundamental problem here with how this scheme has been set up and maintained, and customers are the ones absorbing all of the consequences when it breaks down.

I still do not have a bike. I would not recommend this scheme to anyone until these issues are resolved.

Great slick process, very little paperwork. Delighted with my new bike

Love the concept but couldn’t select the shop - even when it was on the list - and couldn’t pick the products, just submitted the prices. Having this supported would make it way smoother.

Ordered wrong size clicked on wrong button realised when quote was emailed tried ringing got through said couldn’t change it , said see how it is , then if no good then a cost of £130 to return it . Lucky enough it’s ok . Received bike and can’t fit the saddle pin into bike , no instructions in box , tried ringing 3 stores no answer . Google it but still no idea how it goes . Now going to take it to bike shop to see if they can help , I won’t be buying anything online again.

I had limited time to get the voucher before my sons triathlon and you managed to get it done within less than 2 days for me.

The opportunity to purchase my dream electric hybrid bike through an interest-free loan was something that truly won me over. It has enabled me to contribute further to eco-friendly commuting while also embracing a healthier lifestyle.

The application process was straightforward and hassle-free, and the repayment plan is structured in a way that is comfortable and affordable, without causing any financial pressure.

Excellent straightforward service got me on an ebike so I can get out and cycle again even with bad knees!

Just a great service. Easy to set up and use and so quick.

Generally a good scheme, limited in the number of Bike Shops available in the Manchester area - perhaps other sches are more extensive. The 'how to guide' is generally useful, however still required dialogue with the ultimate vendor to ensure this could be processed properly (using an online shop).
The bike vendor name (listed on Bike2Work portal) was informed to be incorrect by the store and therefore after requesting the quote and receiving the voucher I then had to rectify the voucher before it could be accepted.
In summary, restricted Bike Vendors, and hurdles/inaccuracies which ked to minor complications and delays.

Easy way to use salary sacrifice to buy parts. Good network of affiliated suppliers.

Great experience very professional will use them going forward for any bike needs

The whole process was super simple and the staff dealing with it was so friendly. The process took 2 days and I now have my new bike.

The whole system is rather opaque, from the point of view of the renter and the employer. Hardly worth the bother

Excellent Customer Service from Lola

Obtaining the voucher was quick and easy and completed within the day. Ordering from the supplier has been time-consuming due to poor response timescales - it's taken a week just to get the order processed, and I still don't have a date when my items will be dispatched.