Billiards King Reviews 134

TrustScore 3 out of 5

3.1

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See what reviewers are saying

Rated 1 out of 5 stars

I think they went out of business, but are still taking orders. Their phone number no longer works, emails are not responded to and nothing ships. But, they'll take your money.

Rated 1 out of 5 stars

Customer support is non existent I’ve tried for nine days straight to find when my order will ship no word whatsoever. Save your money go elsewhere this place is awful.

Rated 5 out of 5 stars

I have made a couple purchases in the past few months. Both times I found the best online price at Billiard King and both shipments were very fast. I especially like the clear communication via emai... See more

Rated 5 out of 5 stars

First of all, it should be obvious to anyone that Billiard King's prices compare favorably to other online retailers. So much so that I initially wondered if something might be missing. I needn't hav... See more

Company details

  1. Sporting Goods Store
  2. Billiards Supply Store

Written by the company

Authorized dealer for Cuetec, Viking, Meucci, McDermott, OB, Pechauer, and other billiards brands.


Contact info

3.1

Average

TrustScore 3 out of 5

134 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome purchasing experience

Awesome purchasing experience. I placed my order and they called me to explain that the extension wouldn't fit the cue I ordered. He also provided different options and I decided to cancel my order because I wanted to get both but this will put me over my budget. They were very honest about it and canceled my order without a hassle. Later that day I completed the new order and I am very happy with my purchase because shipping was fast and accurate. Thank you for providing a great service during my purchase.

July 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great company!

They were very fast and also called me within 10 minutes of placing an order to let me know the item I ordered was not compatible with the cue I bought from them. Super helpful and will be definitely ordering from them again!

12/10 customer service!!!

June 3, 2022
Unprompted review
Rated 5 out of 5 stars

Shopping experience was wonderful

Shopping experience was wonderful, a lot of products available at great prices. Shipping was as described which is a plus. Cuetec cue I ordered is amazing. Brand new, no dings, scratches and packaging was fantastic. Highly recommend billiards king!!!

May 26, 2022
Unprompted review
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Rated 5 out of 5 stars

Meucci BMC Pro Series 5…

I ordered a Meucci BMC Pro Series 5 Pool Cue Stick. Gorgeous stick. It was packaged great and the little things that came with it was awesome too. It was my husbands Fathers Day gift (I had to give it to him early😔). There was a little issue so I emailed and called the company. Rich called and responded to my email and told me to send the cue back and he would fix it and make it right. Rich has been great through this whole process and has kept me informed with the updates and sent me videos also. I am very pleased with the company and the customer service has been phenomenal. I also can’t forget the shirt❤️.
My husbands old pool cue I will be sending to Billards King to fix, just waiting to find a box that the cue case will fit in.
Keep up the great work and customer service skills

May 22, 2022
Unprompted review
Rated 5 out of 5 stars

No need to shop anywhere else

Bought a new cue case and moosehead bridge online and couldn't be happier! The purchase was easy, the site was simple to navigate, the shipping was fast and I am showing off my new case with pride to everyone at the pool hall. They included a branded fabric patch with my order and I've already sewn it onto my jacket because I'll be doing business here for a LONG time.

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Love my Cue

First cue I've ever owned and could not be happier. Great service; quick delivery: better than expected!n

April 26, 2022
Unprompted review
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Rated 5 out of 5 stars

Know what they're doing..

Placed order, ordwr arrived in a timely manner with excellent packaging. Really appreciate the packing slip since I ordered wrong size, so that's my fault. I'll order more stuff from here as I need it. Keep up the good work..

April 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great so far

Great experience so far. Will definately order again. Love the patch they sent with my order. Looks great on my case. Love to support the small business. God knows they need it now a days.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

It was awesome

It was awesome. Delivery was fast and some of the best packaging I have seen in a long time.

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Ordered on a Sunday and they had my package prepared and shipping label created after hours on a Sunday. Fast shipping and product arrived as described. Definitely recommend

March 24, 2022
Unprompted review
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Rated 5 out of 5 stars

AAAAA+++++ experience!!

Communication was awesome from start to finish, felt super confident in dealing with everyone, bought a fairly expensive Meucci cue, and it arrived perfect. Thanks again Billiards King!! Cheers

February 3, 2022
Unprompted review

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