Billing Finance Reviews 

2,926
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members and the remarkably fast, efficient process of securing a vehicle loan. People note that the dedicated team remains entirely professional, explains every single detail clearly, and consistently makes financial transactions smooth and completely stress-free. However, some people mentioned issues regarding unexpected payment terms, early repayment disappointments, or extra charges after settling their accounts. Consumers also expressed frustration concerning communication delays, demanding phone calls over minor timing discrepancies, and feeling entirely unsupported when handling difficult unexpected situations throughout their financing period.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and efficient processes from start to... See more

Staff

People report positive experiences with staff, praising their helpful, polite, and professional manner.... See more

Customer service

Clients share ambiguous opinions on customer_service, as experiences vary significantly between users. Many... See more

Payment

Reviewers mention ambiguous feedback about payment, reflecting starkly contrasting experiences with the... See more

User experience

Consumers find user experience to be exceptionally positive and hassle-free. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swift... See more

Company replied

Rated 5 out of 5 stars

What an amazing and professional experience I have had with Edwin especially. He has gone above and beyond to make sure I found the right car that was suitable for me. Nothing was ever too much has... See more

Company replied

Rated 5 out of 5 stars

My experience buying my first car was absolutely fantastic. The customer service was excellent from start to finish, and the team went above and beyond to make sure I had everything I needed. Their wi... See more

Company replied

Rated 5 out of 5 stars

Great service with Billing finance. I took out a loan and the process was very quick with a variety of lends, repayment plans and options. Professional staff who were easy to talk to, no hi... See more

Company replied


Company details

  1. Car Finance and Loan Company

Information provided by various external sources

Getting you where you need to be

Coronavirus Update

TALK TO US

We know many of you are worried about how your finances might be affected by coronavirus (COVID-19). If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help. The sooner you are able to get in touch, the more we may be able to do. If you would like to speak with us regarding your agreement, please call us on 01604 402 204 where an agent will be happy to assist you. Please be aware we are currently operating with a reduced number of staff. Due to this, you may experience longer wait times than usual when calling in to speak with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,926)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company

July 3, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Great company

June 23, 2025
Billing Finance logo

Reply from Billing Finance

Andrew, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

It's been soo good working with you

It's been soo good working with you. I went through everything successfully without any issues and I am now driving my car. Thank you once again

June 20, 2025
Billing Finance logo

Reply from Billing Finance

Putting customers at the heart of what we do and making them happy is something we continually strive for at Billing Finance. Thank you for your comments and enjoy your vehicle.

Rated 5 out of 5 stars

Easy Car Finance

Hassle free service assurance. I am pleased to deal with your company, and I will obviously recommend you to anyone looking for car finance. Well appreciated and thanks very much.

June 17, 2025
Billing Finance logo

Reply from Billing Finance

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 1 out of 5 stars

absolute rubbish company

absolute rubbish company they take so long to make a decision for no reason they approve you and ask you 101 things after they approve you they basically waste your time they also discriminate anyone and all those other comments that are praising them are fake.

That is all well and good but when you have the company that uses you already prewarning that this company takes super long to make a payout. Then approve a person to then decline them sounds very much like your trying to hit the approval targets. It’s not a problem cause got finance else where for more which I’m sure I’ll have a long great lasting experience as well as happy stress free journey with them. The mad thing is I don’t have bad credit it’s in the 800’s I have a high Amex limit all my bills are paid on time and I have enough money in my bank to get a car so you didn’t really have any reason to decline and you give to people with bad credit as you advertise but yet you declined a good credit person with no adverse credit or ccjs I really don’t need your response it’s called a review since I’ve written this a lot of people have come out the woodworks
And said they just can’t be bothered with you as they have moved on and gone else where I wrote a review due to your false advertising and your weird process

June 20, 2025
Unprompted review
Billing Finance logo

Reply from Billing Finance

Thank you for taking the time to give your feedback. We are sorry that your experience at Billing Finance didn’t quite match your expectations. Unfortunately sometimes new information comes to light and we take our responsibility for responsible lending very seriously. Thank you

Rated 5 out of 5 stars

Tip top very good

Tip top very good

June 24, 2025
Billing Finance logo

Reply from Billing Finance

Howard, we're happy to see that you had a 5-star experience using Billing Finance. Thanks for sharing.

Rated 5 out of 5 stars

Very quick with processing my finance

Very quick with processing my finance

June 23, 2025
Billing Finance logo

Reply from Billing Finance

Hi Kerri, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Yes it was great

Yes it was great

June 9, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Amazing and friendly service

Amazing and friendly service

June 18, 2025
Billing Finance logo

Reply from Billing Finance

Putting customers at the heart of what we do and making them happy is something we continually strive for at Billing Finance. Thank you for your comments and enjoy your vehicle.

Rated 5 out of 5 stars

Great customer service

Great customer service, transparent all through process
no hidden clauses(that I could see).
professional service would recommend.

May 23, 2025
Billing Finance logo

Reply from Billing Finance

We are really pleased to hear of your positive experience with Billing Finance. As a company that puts people and customer service first, this is music to our ears! Enjoy your vehicle.

Rated 5 out of 5 stars
Billing Finance logo

Reply from Billing Finance

Hi Isaac, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 4 out of 5 stars

It was quick and easy within a few days…

It was quick and easy within a few days I got my car and sorted everything out that should of been sorted

June 10, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 4 out of 5 stars

Easy to follow step by step guide

Such an easy process from start to Finnish

June 3, 2025
Billing Finance logo

Reply from Billing Finance

Hi Jeremy, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Highly recommended!

June 10, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Amazing service again

Amazing service again, was quick and simple and had new car within 2 days. This is my second agreement

June 6, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for your feedback Paul. We are so happy to hear your kind words and we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Excellent service made my purchase so…

Excellent service made my purchase so easy highly recommended for buying your next car

June 5, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

June 3, 2025
Billing Finance logo

Reply from Billing Finance

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 5 out of 5 stars

Good service

Good service and very quick

June 3, 2025
Billing Finance logo

Reply from Billing Finance

Hi Steve, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

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