Billing Finance Reviews 

2,925
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and guiding them smoothly through every step of the vehicle financing process. Many people also highlight that the team explains everything clearly, offering a stress-free and welcoming environment from start to finish. Some reviewers were not happy with the customer service and rigid payment terms encountered after finalizing their agreement. A few consumers mentioned facing communication hurdles and feeling unsupported when dealing with unexpected issues or trying to resolve later problems. Others noted frustrations regarding delayed responses and unexpected demands concerning their repayment schedules.

What people talk about most

Service

Consumers find service to be positive, highlighting a fast, helpful, and professional experience from start... See more

Staff

Customers had positive experiences with staff, describing them as a reliable and professional team. Reviewers... See more

Customer service

People report ambiguous experiences with customer_service. Many reviewers praise the team for being very... See more

Payment

Reviewers highlight ambiguous aspects of payment, reflecting a deep split in consumer experiences. On one... See more

User experience

Users describe positive interactions with user experience, highlighting a swift, simple, and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swift... See more

Company replied

Rated 5 out of 5 stars

What an amazing and professional experience I have had with Edwin especially. He has gone above and beyond to make sure I found the right car that was suitable for me. Nothing was ever too much has... See more

Company replied

Rated 5 out of 5 stars

My experience buying my first car was absolutely fantastic. The customer service was excellent from start to finish, and the team went above and beyond to make sure I had everything I needed. Their wi... See more

Company replied

Rated 5 out of 5 stars

Great service with Billing finance. I took out a loan and the process was very quick with a variety of lends, repayment plans and options. Professional staff who were easy to talk to, no hi... See more

Company replied


Company details

  1. Car Finance and Loan Company

Information provided by various external sources

Getting you where you need to be

Coronavirus Update

TALK TO US

We know many of you are worried about how your finances might be affected by coronavirus (COVID-19). If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help. The sooner you are able to get in touch, the more we may be able to do. If you would like to speak with us regarding your agreement, please call us on 01604 402 204 where an agent will be happy to assist you. Please be aware we are currently operating with a reduced number of staff. Due to this, you may experience longer wait times than usual when calling in to speak with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,925)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I give 5 star .excellent

I give 5 star .excellent

May 21, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Great service

Great service, fast action on payout and credit checks etc

May 15, 2025
Billing Finance logo

Reply from Billing Finance

Scott, we're happy to see that you had a 5-star experience using Billing Finance. Thanks for sharing.

Rated 5 out of 5 stars

Great service

Great service

Thanks for all your help

Definitely recommend

Mrs J Nisbet

May 7, 2025
Billing Finance logo

Reply from Billing Finance

Hi Justine, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

Great experience

Great experience
Finance was quick and easy

May 5, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 4 out of 5 stars

maintain privacy all the time so…

They maintain privacy all the time so that they avoid scammers from stealing from us

April 25, 2025
Billing Finance logo

Reply from Billing Finance

We are glad to hear of your experience with us. As a company, Billing Finance puts people at the heart of everything we do.

Rated 5 out of 5 stars

Massive help with getting finance…

Massive help with getting finance whilst i was struggling with loads of others.

April 30, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

I really like the customer services is…

I really like the customer services is so excellent and perfect. Kindly recommend anyone looking for car finance billing finace is good to offer you and brilliant deals

April 18, 2025
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Reply from Billing Finance

Hi Naina, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 4 out of 5 stars

Supportive

The patience and support received throughout the process were exceptional.

April 25, 2025
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Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Good job…

Thanks to this company I got a good offer without paying a deposit. And I also found a car that I was interested in. Thank you for the help, I recommend

April 23, 2025
Billing Finance logo

Reply from Billing Finance

Hi Khrystyna , thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Excellent service

Excellent service

April 18, 2025
Billing Finance logo

Reply from Billing Finance

We're happy to see that you had a 5-star experience using Billing Finance. Thanks for sharing.

Rated 5 out of 5 stars

Excellent service

Excellent service

April 17, 2025
Billing Finance logo

Reply from Billing Finance

Hi Michael, we are glad to hear of your experience with us. As a company, Billing Finance puts people at the heart of everything we do. Please do not hesitate to get in touch if we can be of further assistance.

Rated 5 out of 5 stars

Awesome

What more can I say... You guys are just amazing. I got the car that ive always wanted with affordable monthly payments and my credit score isn't the best. Thank you so much

April 12, 2025
Unprompted review
Billing Finance logo

Reply from Billing Finance

Hi Alex, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

Good service

April 16, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

They were on the ball

They were on the ball, so easy to deal with and super fast and efficient. Thank you for everything

April 16, 2025
Billing Finance logo

Reply from Billing Finance

We are really pleased to hear of your positive experience with Billing Finance. As a company that puts people and customer service first, this is music to our ears! Enjoy your vehicle.

Rated 5 out of 5 stars

Please note The car is bothering us at the moment

The car is bothering us at the moment. He showed an engine on the dashboard and I don't know what it means. And the car is under warranty.

April 9, 2025
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Reply from Billing Finance

We are sorry to hear that you are experiencing issues with the vehicle. Please reach out to discuss this on 01604 402204 at your earliest convenience so that we can investigate this further.

Rated 5 out of 5 stars

Good easy process

Good easy process. Customer service team helpful during the whole process. Thanks again

April 16, 2025
Billing Finance logo

Reply from Billing Finance

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 5 out of 5 stars

Too great the people was very nice and…

Too great the people was very nice and helpful

March 28, 2025
Billing Finance logo

Reply from Billing Finance

It is great to hear that you are so satisfied with the treatment you received from Billing Finance. As a family-run business that puts people first, this really does mean a lot. Thank you and enjoy your vehicle.

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