Bonallack & Bishop Solicitors Reviews 159

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, noting that interactions are pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, often mentioning prompt responses and smooth processes. However, some customers also noted difficulties with contacting the company by phone, experiencing unreturned calls and slow email responses. A few other people felt that communication was poor, leading to delays and a lack of clarity regarding their cases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising their efficiency,... See more

Service

People report positive experiences with service. Many customers praise the professional, efficient, and... See more

Response time

Customers consistently express satisfaction with response times. Many reviewers highlight the promptness of... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the helpfulness and efficiency... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report being "ghosted" and finding it... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have used Jacksons/Bonallack & Bishop three times for house sales and purchases over the last five years or so. This time our file seemed to move around the company a bit but once it landed on Ann... See more

Company replied

Rated 4 out of 5 stars

We chose Bonallack & Bishop for the conveyancing of our house sale and were allocated a solicitor at their Amesbury branch. As the property was in Salisbury we were slightly surprised. Initial cont... See more

Company replied

Rated 5 out of 5 stars

Good afternoon Ms Claudia Newman and Ms Africa Morante, Let me take this opportunity to thank you very much for your very professional, helpful and competent assistance in the long and... See more

Company replied

Rated 5 out of 5 stars

Hollie Jarvis - We would recommend Hollie and Her colleagues in the Andover office . The sale of our late mother’s house was dealt completed with care and professionalism. We had a few issues with... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Law Firm
  5. Personal Injury Attorney
  6. Real Estate Attorney

Written by the company

With 4 offices in Wiltshire and Hampshire, Bonallack & Bishop Solicitors not only represent local clients but with a range of highly specialist services, over half of our work is for clients throughout England and Wales – as well as overseas. We can offer specialist legal advice on a full range of private and business client services including conveyancing, employment, family law and divorce, family mediation, wills, lasting powers of attorney, probate, wealth and inheritance tax planning, litigation and disputes, lease enfranchisement and leasehold extension, military law, commercial property, commercial law, and no win no fee personal injury and medical negligence compensation claim. We also specialise in number of sectors including acting for buy to let landlords, property investors and developers. And whether you live locally to 1 of our 4 offices in Salisbury, Andover, Amesbury or Fordingbridge, or elsewhere nationwide, our lawyers are always happy to offer FREE initial phone advice. So put your mind at rest and give us a call today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

159 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Liam Oliver family law at the Amesbury office.

I first went to Bonallack and Bishop last year, for family law I was put through to Liam Oliver. I was worried at first very panicky but Liam had the time for me when I needed him he made me feel like I was his only client with his speedy response. He made every effort to accommodate my needs and give me advice when needed. I’m pleased to say I got the court order I wanted which was done with out fuss and with out no messing about, my costs were kept to a minimum as a result. Thank you Liam what a credit to the solicitor firm. Thank you Bonallack and Bishop for giving me such a wonderful solicitor.

May 26, 2020
Unprompted review
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Rated 1 out of 5 stars

Awful firm

Awful firm never dealt with such an incompetent bunch in my life. Advice - Go to any other firm ANY

April 23, 2020
Unprompted review
Rated 5 out of 5 stars

Recommended

I recently contacted Bonallack & Bishop on how to approach my lease extension. William Parsons got in touch and gave me very detailed information by e-mail, and also on the phone, on all possible avenues and the cost of each option. He undertook an initial lease report and also chased the other party to get in contact with us. So impressed with the service and professionalism of the firm that I have decided to leave my business with them. No doubt I’ll also use them in the future for other unrelated matters. Lola G.

February 25, 2020
Unprompted review
Rated 5 out of 5 stars

Superior Service

What’s not to like. For many years both my wife and I have called on the professionalism and experience from many different departments within the Bonallack and Bishop practice. This has included numerous successful property transactions, drawing up of our Wills and more recently in concluding the management of LPA documentation which was made easier than envisaged due to the patient and professional approach afforded by Joanna and Kerry-Anne. This professional ‘can do’ approach is evident as soon as you enter the Salisbury Practice. We would highly recommend the Bonallack and Bishop Team and wish to thank them all for their help, not only recently but also over the last 20 years. CMM & AJM

February 13, 2020
Unprompted review
Rated 5 out of 5 stars

Use this company!

Would encourage any group with a complex leasehold/freehold deal to use this solicitors. Had the boss Jen & her team including Jake look after us & the rates they charged were better than any other quote we had.......well done Bonallack & Bishop.

December 3, 2019
Unprompted review
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Rated 5 out of 5 stars

Thank you Bonallack & Bishop Salisbury

I have just used Bonallack & Bishop to sell my property. I chose to use this firm again as they had previously help the sale of my Mum's property when she died. I found the staff very efficient professional but friendly and sympathetic. This extends from the lady in reception to Amelia who dealt with all the legal work. They certainly make a difficult time less stressful and are always on hand should you need them. Best of all is their rates are very reasonable. I don't think I will ever use anyone else for any legal matters in the future.

November 29, 2019
Unprompted review
Rated 5 out of 5 stars

We've used Bonallack & Bishop for a…

We've used Bonallack & Bishop for a number of property transactions over the years and have found them to be attentive and highly professional. I have already recommended their service to others and have no doubt they will remain our first choice for future matters. Highly recommended. Tim, Louise and the team have catered to all our needs, keep up the great work!

July 23, 2019
Unprompted review
Rated 5 out of 5 stars

Bonallack and Bishop -Very professional…

Bonallack and Bishop -Very professional and great people who helped me get on the property ladder. When looking to buy my first home I was very overwhelmed and had no idea where to start. Anita was always there when I had questions to ask and always made sure I was 100% certain and explained everything in detail. The process was easy from the start right through to us moving in. I received a welcome pack to include a step by step guide so I knew exactly what to expect. The help and advice was second to none, I was supported all the way even after completion. I would definitely recommend this company and thank you again for all your help.

Suite 1, Healey House, Dene Road, Andover , Hants, SP10 2AA

July 3, 2019
Unprompted review
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Rated 5 out of 5 stars

Neil Adams and Elizabeth Stiddard…

Neil Adams and Elizabeth Stiddard sorted out, very quickly and efficiently, an ongoing problem which had been worrying me for many months. If needed, I will certainly use the Salisbury office of B&B again.

September 26, 2018
Unprompted review
Rated 5 out of 5 stars

Nailed it!!

Recently, I needed the help of legal council, concerning a council tax issue which has being going for about 18 months. For the appeal hearing, I needed to prepare the relevant documents and structure of arguments. Neil and Elizabeth were excellent!
Neil provided superior guidance, not sugar coating the situation, from fact finding, evaluating the situation in regards to potential gaps and pitfalls and choosing the best legal approach to support our case.
Elizabeth prepared in writing the chain of reasoning – short, focused, to the point - which we submitted prior to the hearing.
Neil’s and Elizabeth’s due diligence and their legal argumentation was so brilliant, that the opposite party agreed and withdrew all charges prior to the physical hearing. I would highly recommend Neil and Elizabeth. They are highly competent and it was a great pleasure working with them.
C. Nikolin

September 21, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service ! I use this company regularly when purchasing property and have had expetional customer service and they work in a timely manor. I will continue to use them and would defonatley recommend any new customers give them a try !!

June 11, 2018
Unprompted review
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Rated 1 out of 5 stars

Rubbish - Stay away.

Used Andover when purchasing a house. HORRIBLE. Delt with Anita Wilson and she is absolutely rubbish. Not informed at any stage of the purchase of the house, even when the £200k is sent, no confirmation that money is received or anything.

5 months after purchase, emailed asking on an update on Land Registration and receive no response but an official land registration document from the register about 3 weeks later saying it's been completed. Which implies they completely forgot and didn't even have the decency to apologize or let me know it's been done. Date on the register confirms it was done a few days after my email.

Completion letter was also provided with the date off by 2 months. For someone whose job relies on attention to detail, there was no attention given to anything here.

Highly recommend you stay away and find someone else.

May 19, 2018
Unprompted review
Rated 5 out of 5 stars

Having met Tim Bishop recently at an…

Having met Tim Bishop recently at an event I used Bonallack & Bishop to help with some property/conveyancing work as part of a fund raising exercise.

The team were very efficient and the communications were regular and clear, despite dealing with a difficult bank. The charges we also very competitive.

i am happy to recommend Tim and his team and look forward to working with them in the future.

May 2, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

I instructed Bonallack and Bishop on a sale and purchase after a recommendation from family. I had been pushed to use the estate agents conveyancing, but after having issues with that service before I was determined to have an excellent independent solicitor on my side. My solicitor Louise and her assistants were very approachable and answered all of my questions. Her team were able to chase up any obscure item of paperwork, deal with the other solicitors and any issues we had with them and pretty much every email was responded to within 2 hours or less. They are on most lenders panels and worth every penny, if I come to sell I shall be using your services again.

December 4, 2017
Unprompted review

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