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Bitdefender Reviews 10,639

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,185 reviews, reviewers had a great experience with this company. Customers are really happy with the customer service, consistently describing it as quick, efficient, and helpful. Many appreciate the direct assistance from real people rather than chatbots, highlighting the professionalism and friendliness of the support staff. People also praise the product's performance, noting its reliability and ease of use, providing a sense of security. However, some people were dissatisfied with certain aspects of the product and user experience, mentioning issues with activation codes, non-standard device support, and an interface that some found not user-friendly. A few customers also expressed frustration with subscription practices, particularly regarding forced auto-renewal and persistent pop-ups for additional services.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise the product's effectiveness,... See more

Customer service

Clients share positive opinions on customer service, praising the quick, efficient, and helpful assistance... See more

Subscription

Consumers find subscription experiences to be ambiguous. While some reviewers express satisfaction, noting... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers found the software... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A fair built antivirus. I will write the AV review here. Overall seems fairly light and easy to navigate. But here are the cons: - Annoying popups, a little too often. "Is your network home?"... See more

Company replied

Rated 3 out of 5 stars

Purchased this after a terrible experience with a competitor. Works great on Windows 10/10. When it comes to iOS and the web protection and vpn… not so great. When web protection is enabled the... See more

Company replied

Rated 5 out of 5 stars

Initially tried Bitdefender based on excellent reviews. Upgraded from free version to subscription version about nine years ago. Very happy with product performance and with assistance received from... See more

Company replied

Rated 5 out of 5 stars

Apart from an excellent service / product / top-tier protection, if / when a customer has a problem, there are REAL PEOPLE helping you solve it, not some Chat Bot. I've been a customer for at least 6... See more

Company replied


Company details

  1. Software Company

About Bitdefender

Written by the company

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, business, and government environments, Bitdefender is the industry’s trusted expert for eliminating threats, protecting privacy and data, and enabling cyber resiliency. The company has pioneered breakthrough innovations in anti-malware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 150 of the world’s most recognized technology brands.

Additionally, on the Bitdefender blog, readers can find stories from the underworld of internet fraud, scams, malicious software, and other cyber threats. Moreover, tips and best practices on how to have your devices and online personal information guarded at all times.

CONTACT US

About Bitdefender

Written by the company

24/7 Customer Support
Our knowledgeable technicians are available 24/7 to assist you! We are here to answer any questions about your security solution and provide you with the support needed to promptly resolve any issues you may be experiencing with your security software.
30-day money back guarantee
If you are not completely satisfied with your purchase, you have 30 days from the date of purchase to request a refund.
AV Comparatives: Malware detection - Advanced+ 2024
AV Comparatives: Real World protection - Advanced+ 2024
AV Comparatives: Gold Malware Protection 2024
PCMag - Best Malware Removal & Protection Software 2023
PCMag - The Best Antivirus Software for 2023
AV Comparatives - Product of The Year 2023
AV Comparatives - Advanced + Real-World Protection 2022
AV Comparatives - Outstanding Security Product 2022

Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A very well established company…

A very well established company offering all the tools to keep your identity safe and your tech equipment protected. All at a very reasonable price.

April 16, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Many thanks!

Rated 5 out of 5 stars

Best Virus Protection Ever!

I have had Bitdefender for years. It is the first virus protection I have ever had that has NOT let a virus through to corrupt my computer. It is so easy to install, and I barely know it's there, except for the absolute sense of security I feel.

April 16, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you for sharing your appreciation!

Rated 4 out of 5 stars

A fair built antivirus but several rough edges

A fair built antivirus.
I will write the AV review here. Overall seems fairly light and easy to navigate. But here are the cons:

- Annoying popups, a little too often. "Is your network home?" "Is your network office?" "Next time use shredder to delete!" "Wanna use Paysafe next time for more" Please shut it, stop spamming the screen with nonsense I already dismissed. Same goes with the home page the "Autopilot Recommendations" constantly recommends you the same stuff over and over and over again. Take the users confirmation as final. If you are so worried about us, AT LEAST give as the option to turn off these annoying reminders.

-Homepage is not editable. It pretends to be. VPN dont need it, buuuut I cant remove it. Safepay its nice but i dont care for it buuut I cant remove it, etc etc. You know what it would actually be useful to have there? Anti-theft management, Profile management shortcut etc.

-Lastly (and I dont know why I have to say this). Why I have 9 days of free trial left and the activation code will start immediate and not right after the expiration. Other AV and VPN services will do this automatically, they want to be genuine and save you money. Bitdefender, be decent and do the same.

April 16, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Hi Jay,

Thank you for taking the time to share your feedback - it’s been noted and will be passed along to our teams.

Our solutions are designed to give you control over notifications, allowing you to choose which ones you’d like to receive. While in-app notifications will still appear, pop-ups can be customized.
To adjust these settings: open the Bitdefender app - go to Settings - Notifications - disable Recommendation notifications.

You can also find more information here:

Safepay settings: https://www.bitdefender.com/consumer/support/answer/1803/
How to uninstall VPN: https://www.bitdefender.com/consumer/support/answer/83500/

Subscriptions are managed separately in your Central account to give you full control. To avoid overlapping subscriptions, you can review the available options here: https://www.bitdefender.com/consumer/support/answer/34171/.


If you’d like further assistance, please don’t hesitate to reach out - we’re here to help.

Rated 1 out of 5 stars

Popped up while insane run on…

Popped up while insane run on allegiance. made me window out of the game and made me die because bitdenfender wanted to update. taunting me after with a restart pop up. 0/10 bad

April 16, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Hi there. We regret to know about this, and we can surely help you avoid this kind of interruption going further.

Our recommendation is to enable the Game profile, which ensure that:

- All Bitdefender alerts and pop-ups are disabled
- Automatic Update is postponed
- Scheduled scans are postponed
- Search Advisor is disabled
- Special offers notifications are disabled

Here`s how to enable it: https://www.bitdefender.com/consumer/support/answer/2066/.

If you also want to check and configure the Update settings, go to Settings - Update - Turn on or off the corresponding switch.

If you need more assistance, we`re happy to advise!

Rated 5 out of 5 stars

Has continued to keep my experience…Top Notch for years and years Awesome Security, VPN, There Customer Support is one of the best I`ve ever Experienced.

Has continued to keep my experience Safe and Secure, cant complain about Bitdefender. There services are Top Notch, and have always give me the very Reason`s I run them now. I've run there Security for years and years and will continue to do so.

April 16, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you for your loyalty and appreciation!

Rated 5 out of 5 stars

Excellent products and services

Excellent products and services! I had to contact support to review a false positive report for a website and it was solved quickly and professionally.

April 15, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Many thanks!

Rated 5 out of 5 stars

Excellent product

Excellent product, full protection, great customer service

April 15, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you!

Rated 1 out of 5 stars

Can't make head nor tail of the free…

Can't make head nor tail of the free upgrade from Password Manager to Securepass. I got as far as 'Install' for the app but it only listed all my Samsung devices, not my PC. I give up. Will be looking for a suitable alternative to Bitdefender.

10/04/2026
Bitdefender Password Manager tied itself in knots so badly it was unusable. I reinstalled Bitdefender. Now all is well. I just have to re-enter all my passwords. Apparently the upgrade process is a known problem and will be fixed in a future update?

April 15, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

H Mike. We`re sorry you encountered this difficulty when trying to upgrade.

Our advice is to follow the detailed steps needed to switch from Bitdefender Wallet to SecurePass, from here: https://www.bitdefender.com/consumer/support/answer/108885/.

If you need any further help, don`t hesitate to reach the support team here: https://www.bitdefender.com/consumer/support/.

Thank you in advance!

Rated 5 out of 5 stars

Have had Bitdefender installed on Mac…

Have had Bitdefender installed on Mac computer for many years now. Never had a problem, and am kept informed daily.
Had a query today and managed to contact by telephone very quickly and the Customer Care Agent took time to explain everything necessary to my query.

April 15, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you for sharing your feedback!

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