It was my first trade on Bitmart - I deposited and opened one single short position on newly listed token KAIO. In a few days I closed my position with profit about USDT 1,000 and when I tried t... See more
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See what reviewers are saying
Bitmart has been my favorite trading platform for many years. The customer service is the best of all the exchanges I use. I enjoy the variety of tokens available to trade. The security is excellen... See more
Company replied
I've had a positive experience using BitMart. The platform is easy to navigate, making it accessible for both newer and more experienced crypto users. It has got a wide range of listed assets. Deposi... See more
Do not risk your hard-earned money with BitMart. It is important to mention that I completed Level 2 KYC as a Canadian customer, and even the fiat source of my funds was clear and documented.... See more
Company details
- #39 of 42 best companies in Cryptocurrency Service
About BitMart
Written by the company
BitMart is a top-10 global cryptocurrency exchange by volume, serving 13 million users across 180+ countries. Operated by GBM Global Inc., BitMart offers access to 1,700+ spot and futures trading pairs, earn products, and a mobile-first trading experience built for both new and experienced traders.
Recognized by CoinGecko as a Top 10 Centralized Exchange, named Best for Altcoins by Investopedia, and a SimilarWeb Digital 100 winner, BitMart provides deep liquidity across major and emerging digital assets with 24/7 multilingual customer support.
BitMart Global serves users outside the United States. US users are directed to the BitMart US platform, operated separately under US financial regulations by GBM Trading Inc.
Contact info
United States
- www.bitmart.com
You should know
2.9
Average
3K reviews
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USA BEWARE!!
I really think that Bitmart should have made it more clear that United States customers would not be able to trade on their platform. Google still says that the US is ok to trade. If an big exchange does not want to obtain a license for trading from the country that holds the most BTC their is something wrong with that!!! I gave 3 stars because they did let me sell and witdraw my assets.I hope in the future they will obtain a license for trading for USA citizens!
December 16, 2024
Unprompted review
Reply from BitMart
We apologize for the negative experience you’ve had with our service. To resolve this issue swiftly, we encourage you to contact our customer support team. Please provide ticket number [1098977] when you reach out via live chat or use this link to submit your request: https://support.bitmart.com/hc/en-us/requests. Our dedicated support team will work to address your concerns and assist you as soon as possible.
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
So far I'm pretty satisfied with…
So far I'm pretty satisfied with my experience with BitMart, even with its Customer Support.
As a user that values privacy, the only downside for me is the withdrawal limit without having passed KYC level 2.
Appart from that, it's a really good exchange.
December 16, 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
The withdraw was fast and easy.
December 14, 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
I HAD A GREAT EXPERIENCED
I HAD A GREAT EXPERIENCED. THANK YOU!
My experienced was very good. It took only few minutes to do everything and successful. Thank you so much bitmart team.
December 16, 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Intuitive
Sign up was intuitive. Trading seems straight forward, just don't see an option for trailing stop orders which is my preferred method. Menu is straightforward.
December 15, 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Can not trade on here from uk thats bad…
Can not trade on here from uk thats bad news
December 15, 2024
Reply from BitMart
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1097272. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests. Our team is committed to providing you with the support you need to resolve this issue efficiently.
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
You blocked my money without…
You blocked my money without explanation !
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Looking forward to it.
December 12, 2024
Reply from BitMart
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. We acknowledged that you have raised a ticket #1094330 to us yesterday. Kindly allow the team time to expedite and we will revert back to you once we receive the necessary updates. Thank you.
I'm having a issue about getting OTP on…
I'm having a issue about getting OTP on my number i didn't receive otp code on my mobile number please fix this issue I'm from Pakistan and didn't see any Pakistani bank or digital bank to add payment method in Pakistan we use JazzCash EasyPaisa NayaPay SadaPay these payment method we ues in digital transactions please add these features Thank you
December 13, 2024
Reply from BitMart
Thank you so much for your review! Your feedback is important and helps us to continually improve our service.
Beware: Holding assets hostage without intent to solve
They stopped trading and withdrawing NODL.
That means holders of NODL see their assets frozen on the exchange without any chance to do anything.
Even the support is admitting that they didn't even announce that.
Additionally, the support states that they have no plan and no timeline to fix this.
December 1, 2024
Unprompted review
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1093303] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Very easy exchange to use with lots of…
Very easy exchange to use with lots of tokens.
December 10, 2024
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
Reply from BitMart
Hi Moncef Slaoui Andaloussi, we are glad that your issue has been resolved. Given the resolution of your issue, we kindly request you to consider updating your rating and review on the Google Play Store. Your updated rating will greatly help us in maintaining a high standard of service and assisting other users in making informed decisions. Thank you.
no swap option available
Well, I just signed up and verified to this account. As to try how it works, I sent a crypto value of $20. Its very very hard, nearly impossible to find a swap option, in order to change to another crypto. Is Bitmart just good for saving, but not for trading? Very strange!
December 10, 2024
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1092129]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
not allow withdraw babydoge coin and…
not allow withdraw babydoge coin and the price of babydoge is not same as coin market cap price , about 20% lesser than others exchange also, feel very disappointed of this.
December 10, 2024
Reply from BitMart
We apologize for the negative experience you’ve had with our service. To resolve this issue swiftly, we encourage you to contact our customer support team. Please provide ticket number [1091728] when you reach out via live chat or use this link to submit your request: https://support.bitmart.com/hc/en-us/requests. Our dedicated support team will work to address your concerns and assist you as soon as possible.
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
They have made it easy and still safe…
They have made it easy and still safe to buy coins unlike previously
May 15, 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Taking too long to verify so I can use…
Taking too long to verify so I can use bitmart features
December 8, 2024
Reply from BitMart
We apologize for the negative experience you’ve had with our service. To resolve this issue swiftly, we encourage you to contact our customer support team. Please provide ticket number [1090561] when you reach out via live chat or use this link to submit your request: https://support.bitmart.com/hc/en-us/requests. Our dedicated support team will work to address your concerns and assist you as soon as possible.
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
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