It was my first trade on Bitmart - I deposited and opened one single short position on newly listed token KAIO. In a few days I closed my position with profit about USDT 1,000 and when I tried t... See more
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I recently started trying out BitMart and so far it’s been a smooth experience. The layout is simple enough to navigate, even if you’re still learning how trading works. Funding my account was strai... See more
Company replied
Do not risk your hard-earned money with BitMart. It is important to mention that I completed Level 2 KYC as a Canadian customer, and even the fiat source of my funds was clear and documented.... See more
Bitmart has been my favorite trading platform for many years. The customer service is the best of all the exchanges I use. I enjoy the variety of tokens available to trade. The security is excellen... See more
Company replied
Company details
Written by the company
BitMart Cryptocurrency Exchange - The most trusted cryptocurrency exchange and digital asset trading platform for Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Altcoins trading
0 Interest & 100,000 USDT Airdrop
Written by the company
- Join the BitMart Margin Trading Revelry!
- To celebrate the 100 Margin Trading Pairs milestone, BitMart is offering a 0% interest rate on margin trading along with a 100,000 USDT airdrop!
Contact info
United States
- www.bitmart.com
You should know
2.9
Average
3K reviews
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Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Best support of any exchange I use
Bitmart has been my favorite trading platform for many years. The customer service is the best of all the exchanges I use. I enjoy the variety of tokens available to trade. The security is excellent. The API interface is great for external bot trading platforms. I like using their BMX tokens for my trading fees as well. The only improvement I would like to see is be better sync access to trade/deposit/withdraw history for tax reporting software but this data is easily obtained as a CSV file from their customer support. Keep up the good work!
January 8, 2025
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
Don't try to buy or use any account…
Don't try to buy or use any account here because they are full of deceiving people and disappoint you. If you don't want to lose your funds avoid them at all costs. I'm saying all of this from experience. I wouldn't recommend them to anyone. I recommend PAIVA. They do pay.
January 8, 2025
Unprompted review
Reply from BitMart
Hi Jasmine Briggs. We’re sorry to hear that your experience with us did not meet your expectations. We are committed to continuous improvement and would appreciate the opportunity to make things right. Please feel free to reach out to us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests/new. We look forward to your feedback.
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
My short position on was liquidated…
My short position on was liquidated at a price where it shouldn’t have been, resulting in an unlawful loss of over $1,000 in liquidation while loss on position was $60 nowhere close to liquidation price. I contacted BitMart support immediately with all the necessary details, but I have received no response at all.
This lack of accountability and communication is unacceptable. I’ve spent significant money on fees, yet BitMart has completely ignored my case. This has never happened to me on any other platform.
Avoid BitMart if you value your funds and fair treatment.
Hello BitMart I have contacted as per your advice and guess what happened? Same answer as usual i have to wait with no time scale. Biggest scam I have ever seen. BitMart is no willing to review any case only automatic respond as per answers here as you can see.
You answer all queries immediately when I have questions. On Trustpilot respond within a minutes. If only you move people to investigation section people wouldn’t treat Bitmart as scam company. It may be a policy of BitMart to scam people and take their money instead of attracting new investors. I have never been so disappointed in my life. BitMart does nothing as they know we can do nothing with that. Beware of this app.
People shall check reviews, and believe me they will get exactly what reviews say. Nothing.
December 24, 2024
Unprompted review
Reply from BitMart
Hi Artur Lizis, as per check, we have escalated your issue in ticket #1108455 after the livechat. Kindly allow the team time to expedite and we will revert back to you once we receive the necessary updates. Thank you.
I love Bitmart
I love Bitmart, it is a very fast and secure platform where I can buy more GOC. I hope it will be MICA compliant so I can continue to use it in the future.
January 1, 2025
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
On an isolated futures trade worth…
On an isolated futures trade worth aprox $1,130 I had a stop loss which was triggered.
What I a got?
REALISED LOSS OF $94
Trading Fee of $30
and a BIG Surprise > $1,003 LIQUIDATION FEE !!!!
Guys, don’t get me wrong I understand the risks and I don’t mind the loss but something is very dodgy with these guys if they can do this.. This wasn’t a small coin with no liquidity. It was a trade on XRP which had over 100,000,000.00 in trading liquidity. I had other trades which I compared and this never happened. I had no issues with them before but if they can do this they can anything to take your money and their response “You trade at your own risk”..
I’m sorry I have to leave this review because I don’t usually leave bad reviews but this was an eye opener for me with this exchange.
January 5, 2025
Unprompted review
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1116948] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
M87 coin
You can not provide any decent liquidity for m87 and fees are big in comparison with other exchanges.
January 6, 2025
Reply from BitMart
We are sorry to hear about your experience and take such concerns very seriously. We are committed to providing a secure and trustworthy service. To better understand and resolve the issue, could you please provide more details by contacting us directly at https://support.bitmart.com/hc/en-us/requests? We aim to address your concerns promptly and assist in any way we can.
Bitmart UI makes it a very easy to use…
Bitmart UI makes it a very easy to use exchange.
January 5, 2025
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
This exchange is very user friendly.
January 5, 2025
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
Overall
Overall, the trading platform works pretty well.
I would like it better if the *Trigger* orders were a explained a bit better
January 5, 2025
Reply from BitMart
Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
Very easy to get started
January 4, 2025
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
Bitmart has a bright future
Bitmart has come a long way since its beginning. Blessed to know about a product to use and hold some of the crypto out there that may be tough to find in other exchanges.
January 4, 2025
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
Good
Good, but why is the minimum for trading 5 USDT? In my opinion, 1 USDT is enough for
January 4, 2025
Reply from BitMart
Thank you so much for the positive review and for giving us a 5-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Awesome exchange
January 3, 2025
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Reply from BitMart
Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
BitMart stole all my AEF tokens
BitMart stole all my AEF tokens! When you delisted AEF - with no direct notice to me, even though you obviously knew I owned a bunch of AEF tokens on BitMart - you said I had to withdraw my AEF by a certain date. But whenever I tried to withdraw my AEF to an off-exchange wallet prior to that date (numerous times) you would not let me. Then that date came and you stole all my AEF. THIEVES!! I stuck with your exchange even after hack a few years back and how did you treat me? By stealing my AEF tokens!
December 31, 2024
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1113321] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Reply from BitMart
Thank you so much for the positive review and for giving us a 5-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
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