BitMart Reviews 2,886

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

It was my first trade on Bitmart - I deposited and opened one single short position on newly listed token KAIO. In a few days I closed my position with profit about USDT 1,000 and when I tried t... See more

Rated 4 out of 5 stars

I recently started trying out BitMart and so far it’s been a smooth experience. The layout is simple enough to navigate, even if you’re still learning how trading works. Funding my account was strai... See more

Company replied

Rated 1 out of 5 stars

Do not risk your hard-earned money with BitMart. It is important to mention that I completed Level 2 KYC as a Canadian customer, and even the fiat source of my funds was clear and documented.... See more

Rated 5 out of 5 stars

Bitmart has been my favorite trading platform for many years. The customer service is the best of all the exchanges I use. I enjoy the variety of tokens available to trade. The security is excellen... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

BitMart Cryptocurrency Exchange - The most trusted cryptocurrency exchange and digital asset trading platform for Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Altcoins trading

0 Interest & 100,000 USDT Airdrop

Written by the company

Join the BitMart Margin Trading Revelry!
To celebrate the 100 Margin Trading Pairs milestone, BitMart is offering a 0% interest rate on margin trading along with a 100,000 USDT airdrop!

Contact info

You should know

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
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1-star

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Rated 2 out of 5 stars

Not Good Experience

Bad experience with p2p. Scammers around and my usdt is stuck and to get my usdt back i am the one proving that i got scamm. Regret using it.

February 10, 2025
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Reply from BitMart

We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1143163]. You can connect with us through live chat: https://support.bitmart.com/hc/en-us/requests

Rated 1 out of 5 stars

the transations are too low..

the transations are too low... I´m wating for more than half and hour....

February 15, 2025
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Reply from BitMart

We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1142933 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.

Rated 5 out of 5 stars

easy to use

easy to use, simple

February 14, 2025
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 1 out of 5 stars

the way you deal with delistings is…

the way you deal with delistings is absolutely unacceptable .... no communication beforehand, information after you have delisted the coins / no more chance to sell the affected coins, only withdrawal possible / withdrawal fee for the affected coins is a joke.

I am totally unsatisfied!!

February 13, 2025
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Reply from BitMart

We’re sorry to hear that your experience with us did not meet your expectations. We are committed to continuous improvement and would appreciate the opportunity to make things right. Please feel free to reach out to us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests/new. We look forward to your feedback.

Rated 5 out of 5 stars

So far so good

So far so good. The interface is really neat. Verification process took not more then 5 mins.

February 12, 2025
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 1 out of 5 stars

I fell a victim to this broker but the…

I fell a victim to this broker but the details on my user name helped me out

February 7, 2025
Unprompted review
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Reply from BitMart

We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1139901] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.

Rated 5 out of 5 stars

Super good good

May 17, 2024
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 5 out of 5 stars

A great range of earn products

A great range of earn products, with market leading rates

February 9, 2025
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 5 out of 5 stars

good exchanger!

January 8, 2025
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 1 out of 5 stars

Complete scam

I am not sure if this is the same company or not
Bitmar Trade.com
Its a front and is recommended by a well-known YouTuber or a Hacker going under his name.
I and my collegues put a minimum startup of $10k which is looked after by a BOT giving at least 7% return perday.
Then when your account goes to $25k you go to an advanced Bot which is repeated at $50k
We all tried to withdraw the minimum as stipulated at $20k.
That's when the trouble started.
They suddenly wanted 20% upfront of Crypto?
Then one of my colleagues got a demand of an extra $35k to apparently pay the SEC fees?
What SEC fees?
Then another 10% in BTC for USA TAX?
No Government demands TAX to be paid in advance in CRYPTO
BTC.
On research we find that they are not even registered with the SEC?
We all live in UK so easy targets for them.
Please help us.
Is this company the same one name
Bitmar.trade.com

January 24, 2025
Unprompted review
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Reply from BitMart

We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1139224 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.

Rated 5 out of 5 stars

In bitmart i am very happy

In bitmart i am very happy

January 25, 2025
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 5 out of 5 stars

It wa Fantastic experience

It wa Fantastic experience. That's great and want the same in future transactions and relationship.

February 5, 2025
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 5 out of 5 stars
BitMart logo

Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 1 out of 5 stars

When I am sell a coin in bullish time

When I am sell a coin in bullish time, it's can't trade

February 4, 2025
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Reply from BitMart

We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1137456. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.

Rated 5 out of 5 stars

I really when i send my problem the…

I really when i send my problem the support service come in less than minutes and i tryied them many times not only once.thanks

February 2, 2025
Unprompted review
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 4 out of 5 stars

Difficulty in carrying out identity…

Difficulty in carrying out identity verification, the QR Code is very small and it took a long time to read it using the cell phone camera

January 31, 2025
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Reply from BitMart

Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.

Rated 5 out of 5 stars

Thank you great service

January 30, 2025
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 1 out of 5 stars

bitmart event scam

i registered bitmart because of a giveaway for first spot trade. after i finished, i got sms and email for award. i clicked but it said sorry try next events. i paid commission for that money but it was for nothing. i feel really disappointed, dont fall for their trap...

January 28, 2025
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Reply from BitMart

We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1133727 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.

Rated 1 out of 5 stars

I bought LETSGO coin as a gag gift for…

I bought LETSGO coin as a gag gift for a relative and myself in Dec 2022. Didn't pay attention to it for a long time. Found out that they were suspending transactions as of Aug 2023. I wouldn't have known how to transfer the coin at the time and not sure I know how now. My $300 is suspended in the account. I have 4,000,000,000 LETSGO coins that cost me $60 and they have a set fee of $50 USDT per coint to remove coins. Maybe the US government would pay $200,000,000,000 to make a transaction to withdraw $300 worth of LETSGO

January 25, 2025
Unprompted review
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Reply from BitMart

We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1133650. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.

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