It was my first trade on Bitmart - I deposited and opened one single short position on newly listed token KAIO. In a few days I closed my position with profit about USDT 1,000 and when I tried t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently started trying out BitMart and so far it’s been a smooth experience. The layout is simple enough to navigate, even if you’re still learning how trading works. Funding my account was strai... See more
Company replied
Do not risk your hard-earned money with BitMart. It is important to mention that I completed Level 2 KYC as a Canadian customer, and even the fiat source of my funds was clear and documented.... See more
Bitmart has been my favorite trading platform for many years. The customer service is the best of all the exchanges I use. I enjoy the variety of tokens available to trade. The security is excellen... See more
Company replied
Company details
Written by the company
BitMart Cryptocurrency Exchange - The most trusted cryptocurrency exchange and digital asset trading platform for Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Altcoins trading
0 Interest & 100,000 USDT Airdrop
Written by the company
- Join the BitMart Margin Trading Revelry!
- To celebrate the 100 Margin Trading Pairs milestone, BitMart is offering a 0% interest rate on margin trading along with a 100,000 USDT airdrop!
Contact info
United States
- www.bitmart.com
You should know
2.9
Average
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely a scam
Update Jan 25th: still zero respons, nothing... despite promises here on Trustpilot....
This company is absolutely deplorable.... they stole my coins and then do not respond at all to any mails for months now! Case (#1007804). The only reaction was here on Trustpilot, they said they opened a new ticket number for me, 1109494... so I have been mailing with that for many weeks now.... again.... NO respons! Nothing! Have been waiting 5 months now to get any reaction, my funds are simply gone. They steal your coins deliberately. How bad can a scam be. Team Bitmart here: escalate this now SERIOUSLY, not just with nonsense... I have had NO respons all this time!
January 16, 2025
Unprompted review
Reply from BitMart
We’re sorry to hear that your experience with us did not meet your expectations. We are committed to continuous improvement and would appreciate the opportunity to make things right. Please feel free to reach out to us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests/new. We look forward to assisting you.
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1123949]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
very user friendly :)
January 15, 2025
Reply from BitMart
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations.
Reply from BitMart
Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
Good assets, but with problems in trading
The positive side is that there is a wide variety of tokens. The negative side is that market purchases do not always get the best value that is displayed in the order book.
January 15, 2025
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1123350]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
Reply from BitMart
Thank you for your feedback! We're glad to hear you found our service excellent. However, we noticed you gave us a 2-star rating. If there's anything we can do to improve your experience, please let us know. Provide your ticket number [1123312] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Your input helps us continually enhance our services!
Group using bitmart has removed me and…
Group using bitmart has removed me and kept my funds. No warning. Funds are frozen and customer service doesn’t answer. What am I to do ??? I’ve tried to go on site to get in touch with customer service and it’s says bitmart service isn’t in selected area.tried to use link also to send email & it says no address found
January 10, 2025
Unprompted review
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1122830]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
Good all Project's in Bitmart
January 14, 2025
Reply from BitMart
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations.
In the area of Nigeria P2P
In the area of Nigeria P2P , there are few adds in the side buying.someone may not find what he wants
January 12, 2025
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
I am trying to pay analyst for helping…
I am trying to pay analyst for helping me to win. Not happy at all that I cannot pay analyst through bit mart pro. I am afraid to pay with my social security check. That's my only way to pay which is bullshit. I have enough in bitmart pro to pay analyst. Not happy at all.
January 10, 2025
Unprompted review
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1121259 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
the exchange interferes too deeply with the user's assets while the user has not cheated in the transaction
The exchange charges too high transaction fees, internal transfers also cost a fee, a rather disappointing experience when traders and users deposit USDT from outside, they are notified of account suspension, trace the origin of USDT, and are required to declare all sorts of things, but if they buy USDT from the exchange's merchant, the exchange charges a fee, then it's okay. While depositing USDT into the exchange to buy coins/tokens has also brought trading profits to the exchange, but the exchange interferes too deeply with the user's assets while the user has not cheated in the transaction, affecting the exchange. Knowing that it is a review to avoid violating money laundering laws, but that makes traders afraid to deposit money into the exchange to trade, while there are many better options out there.
January 11, 2025
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1121164]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
Having issues with the app and getting unnecessary restrictions when I am not from the countries or areas restricted
Having issues with the app and oftentimes I find it difficult to access my account. It's not just a good one because it's getting me to doubt the company's competency.
January 11, 2025
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1121142 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Bitmart has all relevant features and…
Bitmart has all relevant features and works relatively straightforward. The initial deposit did not arrive properly (even though i copied all relevant addresses and deposit memos). Reward center is no really focused on the user, more what bitmart wants you to do
January 10, 2025
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1121060]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
If youll like to withdraw your funds…
If youll like to withdraw your funds from them youll need to first transfer to bitmart equivalent of 1000usdc then apparently youll be able to make 5 transfers p/month. If you have transferred less then that amount you wont be able. It is your money but they restricted free movement of them. Personally i wouldn't recommend this site for a trading crypto. They also appeared in FCA as not reliable company. Stay away!!!! It a shame i can't attach pictures conversation with someone on telegram as they only respond that way. I have all screen shots chat with this company.
January 11, 2025
Unprompted review
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1120974] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
So far I am very happy with Bitmart
So far I am very happy with Bitmart, it is relatively clear and the execution is quick. Unfortunately the ECET token cannot yet be transferred directly via blockchain. Everything takes time...
January 10, 2025
Reply from BitMart
Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
BitMart is scam - They Scammed me for $11k
UPDATED: It's still a SCAM! Bitmart replied with a ticket and the same story, the support is still asking for 0.005BTC and after that, they will take 60 days to reverse my tokens (Hilarious) I have filed complaints with 3 regulatory bodies in South Korea, the US & Cayman Islands!
BitMart is a scam, stay away. This is what happened to me and they still owe thousands of $$ in tokens.
I deposited a substantial amount of Trump MAGA tokens to my BitMart account using ERC20. Before submitting I checked the CA and exchanges on CMC. After depositing and waiting for a few hours I contacted support who told me BitMart had a contract swap and my tokens could not be deposited.
I asked them if there is no disclaimer or anything on the deposit page that Bitmart alone has a separate CA. They shared an article link with me: https://support. bitmart. com/hc/en-us/articles/29081833331099-BitMart-Has-Completed-TRUMP-Smart-Contract-Swap
Which says "Per project's request, the old TRUMP token will be automatically swapped to new MAGA (TRUMP) at a rate of 1:1."
I shared that it should be swapped 1:1 as per the article, and the support told me that it only applies to the existing wallet balance.
I asked them for the reversal to the sender's address and I could cover the gas fee, they said the reversal would cost 0.005 BTC. YES!! Not kidding.
I asked them to show me if anywhere it says as a disclaimer or anything at all that says the original Trump MAGA tokens will not be deposited or users should not deposit it etc, to which support told me that they have no obligations whatsoever and sent me the user agreement link.
So these scammers are stealing my money in broad daylight, and then asking me for an additional 0.005 BTC to give me back my own tokens.
I have also contacted the MAGA token team but haven't heard back from them. BitMart scam is registered in Cayman Island and the regulatory body there only accepts a handwritten complaint (WOW).
I don't know what to do at this point. I do have a YouTube channel focused on Crypto with 160k subs. i can start creating videos on this to warn others and get their attention. OR is there anything else you people suggest?
I have filed complaints with 3 regulatory bodies in South Korea, US & Cayman Islands.
January 7, 2025
Unprompted review
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1119504] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
very fast and good response
January 9, 2025
Unprompted review
Reply from BitMart
We’re so grateful for your kind words! It’s fantastic to hear that you’re pleased with our service. Your positive feedback motivates us to keep delivering great experiences.
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
No swap function , reduce fees for less than $50 transfer
No swap function
Transfer fees too expensive
USDT $1 even if I'm transferring $5/$10
Trash
January 5, 2025
Reply from BitMart
We are sorry to hear about your experience and take such concerns very seriously. We are committed to providing a secure and trustworthy service. To better understand and resolve the issue, could you please provide more details by contacting us directly at https://support.bitmart.com/hc/en-us/requests? We aim to address your concerns promptly and assist in any way we can.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.