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Rated 1 out of 5 stars

This is one of the biggest scams that appears completely legitimate and trustworthy. I deposited $100, and shortly afterward, without my knowledge or consent, they supposedly deposited $4000 into my a... See more

Rated 1 out of 5 stars

Andy Robertson’s foolish comment below sums up the clowns who follow BSV, as it is in fact an April fools article mocking the fraud Craig Wright. I actually find it weird bitstocks associate themse... See more

Company replied

Rated 1 out of 5 stars

Bitstocks openly supports Craig Wright, false Satoshi Nakamoto, notorious liar and a fraud. They also support BSV, Bitcoin fork, saying that it is true Bitcoin. Completely delusional. I've used th... See more

Company replied

Rated 5 out of 5 stars

Bitstocks Gravity is the greatest experience I’ve ever had buying, selling and storing my crypto. It’s the closest thing by far to having a true, custodial crypto ‘bank account’, and even better becau... See more

Company replied

Company details

  1. Alternative Financial Service

Information provided by various external sources

Bitstocks was founded in 2014 as the City of London’s first Bitcoin market advisory and investment firm, with an over-the-counter (OTC) arm, providing services to individual, retail investors and institutions alike. Since then, we have evolved into a trusted education and media house in the digital asset space, with an ethos to Educate, Empower and Evolve. Gravity, our connected Bitcoin banking ecosystem enables users to benefit from everyday financial products and services, backed by the power and scale of Bitcoin Satoshi Vision (BSV).


Contact info

You should know

1.6

Bad

TrustScore 1.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

They are a wonderful small company with…

They are a wonderful small company with tremendous fore vision into the crypto space, very good ethics.
Not able to speak to anyone or attend the office since Covid, caused considerable delay at my end.
System and clarity of operation ok.

June 22, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

Thank you for your feedback, I thought from our e-mail conversations that we managed to resolve all of your concerns? If you still need assistance then please get back in touch. I would be more than happy to assist you again.

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Rated 4 out of 5 stars

Best place to buy BSV with £ GBP

Would have given 5 stars, just a few tweaks needed. A great place to buy Bitcoin SV especially if you are buying with gbp. Transfers from my bank happen in seconds. It’s very easy to use, no complicated screens. Transfers out to wallets or back to my bank are fast and easy too. I especially like that my bsv and btc are held in cold storage.

June 11, 2021
Unprompted review
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Reply from Bitstocks

Hi Gillian, Thank you for the feedback and ideas you sent over to us. We really appreciate it as it helps give us a better understanding of our customer experience. There's lots of exciting things on the horizon, so thank you again for taking the time to write this review.

Rated 5 out of 5 stars

Great for btc and bsv

Great for btc and bsv. Really fast and efficient. Great rates. 10/10 from me

May 30, 2021
Unprompted review
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Reply from Bitstocks

Thanks so much for the great review Mustafa!

Rated 5 out of 5 stars

Best way to buy and sell bitcoin…

Best way to buy and sell bitcoin (BSV)in the UK instant deposits and withdrawals, well recommended.

May 26, 2021
Unprompted review
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Reply from Bitstocks

Hi Daniel - thanks so much for leaving us your feedback, so glad to hear you're finding Gravity quick and easy to use!

Rated 5 out of 5 stars

Cryptocurrency peace of mind.

I've been aware of and involved with cryptocurrencies since 2013. Of all the cryptocurrency holding solutions I have experienced, Gravity is the one that by far gives the most peace of mind when using.

May 26, 2021
Unprompted review
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Reply from Bitstocks

Thanks so much Horner, it's a pleasure to hear that Gravity is working well for you and giving you peace of mind. All the best, the Bitstocks team

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Rated 5 out of 5 stars

Great Service

Been very good. Service is great. Even when I had a technical issue the support team were prompt and professional.
Looking forward to see what comes from them in the future.

May 24, 2021
Unprompted review
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Reply from Bitstocks

Hi Michael, thanks so much for leaving us such a great review - we're glad to have you with us! All the best, the Bitstocks team

Rated 5 out of 5 stars

Great experience

Great experience! Clean fast and straight forward. Impeccable notifications of all account activity.

May 14, 2021
Unprompted review
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Reply from Bitstocks

Thanks Nigel, so happy to hear you found Gravity easy to use. Happy trading!

Rated 5 out of 5 stars

Easy

Clean UI, reliable service, very easy to use. Can’t recommend Gravity enough

May 7, 2021
Unprompted review
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Reply from Bitstocks

Thanks so much James, we really appreciate the review!

Rated 4 out of 5 stars

New users review

I have used Bitstocks for couple of weeks and everything has worked well this far.

April 28, 2021
Unprompted review
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Reply from Bitstocks

Great to hear Atte, we hope you continue to enjoy using Bitstocks' Gravity!

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Rated 1 out of 5 stars

Absolutely Shocking

April 24, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

Hi Paul, we're so sorry to hear you're not happy with the service you've received from us. If there's anything specific you'd like to discuss, then please do drop our Support team a line at gravity@bitstocks.com. All the best, the Bitstocks Team

Rated 3 out of 5 stars

No luck contacting this company

I have been trying to make contact with this company both via the phone and email, phone line reverts you back to support on the webpage, the email accounts just bounce back. I cannot get hold of you!

Further to the response below, I have tried three times to email: gravity at bitstocks.com and i get a bounce back saying undelivered as receiver identifies as spam. How else can I contact you.

Edit: contact made, thank you.

April 21, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

Hey Richard, so sorry to hear this and we're here to help. Please email gravity@bitstocks.com and someone will get back to you shortly. All the best, the Bitstocks Team

Edit: Hey again Richard - that's not good at all and we're unsure as to why that's happening! Now we have your details, we'll reach out to get in touch with you. I'll pass your info on to Support and someone will be right on it.

Edit #2: I believe our Support team were able to make contact with you now, Richard, and trust they'll take care of your questions. Thanks again for letting us know you were having some trouble.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I’ve had a few questions and they’ve all been answered to my satisfaction.

April 19, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

That's great to hear Andrew, happy trading on Gravity! All the best, the Bitstocks Team

Rated 5 out of 5 stars

Great place

Great place, great team, always very reactive to your questions 👊🏼

April 17, 2021
Unprompted review
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Reply from Bitstocks

Thanks so much Marc, we're so glad you enjoy using Gravity!

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Rated 5 out of 5 stars

Great platform

Great platform. Instant transactions. Only wish is for more crypto to invest in.

April 17, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

Thanks so much for the feedback Premal, we'll pass it onto our Gravity product team! All the best, Bitstocks

Rated 4 out of 5 stars

Great support but...

I have had amazing support from Gravity and Vee is very responsive and treats me like a star client.

I’d love to invest more, but I’m a bit concerned about these negative reviews.

I haven’t tried to withdraw any investments, but each time I’ve had a query, Vee is always on the case!

I look forward to reading Gravity’s responses to the negative reviews.

I would have given 5 stars if it wasn’t for these negative reviews.

April 15, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

Hi Sophia, thanks so much for the review and so glad to hear you feel well looked after by our awesome Support team! We appreciate your comments on some of the older negative reviews - we're going to take a look at those and respond shortly.

Rated 5 out of 5 stars

Great

Smooth experience, trustworthy team.

April 15, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

Thank you Tommy, we're so pleased you're happy with the service!

Rated 5 out of 5 stars

Excellent service

Excellent service. Once you have funds on your account, you can buy or sell instantly and you know the price. Your funds are kept in secure vault. Nice, friendly and quick responses in cases when I send questions to the support.
Highly recommend their service.

April 15, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

Thank you so much for giving us your thoughts on Gravity Maria! We're delighted to hear you enjoy using it to invest in BSV and that our Support team are responsive and friendly.

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Rated 5 out of 5 stars

I joined Gravity on my mission for…

I joined Gravity on my mission for financial sovereignty, they have accomplished my needs and desires! As we enter into the foreseeable quantum future of banking..
" I know I'm in safe hands "

Thank you Gravity!!! ⭐⭐⭐⭐⭐

April 15, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

So great to have you on the journey with us Craig and thank you so much for the review. All the best, the Bitstocks team

Rated 5 out of 5 stars

The BEST Bitcoin banking experience out there!

Bitstocks are building the banking ecosystem that everyone needs. They have great educational content and a very kind staff ready to assist and share knowledge.

Having a kind of address book with other Gravity members to easily send value would be cool.
What about linking Gravity to other BSV and BTC wallets?

How soon do we have a timeline on the crowdfund and what's to come?

We need Gravity App!!

Overall a big thanks!

April 15, 2021
Unprompted review
Bitstocks logo

Reply from Bitstocks

You make some excellent points Henri - thanks so much, we'll pass those on to our Product team. Rest assured the Gravity iOS app is just around the corner (honestly, I've seen it!) and we'll update everyone as soon as it's launching.
Our crowdfund plans are also well underway - we're moving forward with our solvency & transparency model and our stablecoin tech is also being worked on at the moment.
All the best, the Bitstocks team

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