Black Nova Designs Reviews 112

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Black nova designed the websites for both a riding centre and a show yard I frequent. Both of them don't work properly on my mobile with text overlapping when you scroll and the navigation bar going o... See more

Company replied

Rated 5 out of 5 stars

Black Nova built my website just over 3 years ago. I'm a IT novice and they have been nothing but professional and helpful every step of the way. I often email with a question for some help or adv... See more

Rated 5 out of 5 stars

Very happy with the professional service we have received. A fully functioning modern online shop was created to our spec and any queries responded to quickly and efficiently. We have now transferred... See more

Rated 5 out of 5 stars

Black Nova took on board what we needed in terms of IT equipment, pulled together a suitable spec, built and delivered it, and then helped us make sure it was up and running from the previous setup. T... See more

Company details

  1. Web Hosting Company
  2. Computer Repair Service
  3. Website Designer

Written by the company

Black Nova Designs offers support for small businesses, sole traders, individuals and anyone that needs IT support and help. We help create a safe, understandable and approachable space for anyone to come to us to talk about their tech frustrations from pc help, wifi annoyance through to website hosting and creation. We aim to simplify IT for everyone to ensure a smooth daily life with your tech working with and for you 😇 With a plethora of services, a fully insured team and a no fix no fee service. No job is too small 🤩


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and friendly service.

Black Nova built my website just over 3 years ago.
I'm a IT novice and they have been nothing but professional and helpful every step of the way.
I often email with a question for some help or advice on what to do for adding on my website and i always get a quick reply with instruction and advice.
Thank you Danielle and team.

December 30, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Broken websites

Black nova designed the websites for both a riding centre and a show yard I frequent. Both of them don't work properly on my mobile with text overlapping when you scroll and the navigation bar going off the screen. The contact form on one of them also doesn't work - luckily I was able to speak to the owner over the phone. I'm not sure why they have so many positive reviews when the two sites I try to use are unusable!

December 29, 2025
Unprompted review
Black Nova Designs logo

Reply from Black Nova Designs

Hi Jenny, thanks for your review it would be really helpful if you let us know which websites it is you are trying to use so that we can investigate this , thanks

Rated 5 out of 5 stars

IT Equipment advice and supply

Black Nova took on board what we needed in terms of IT equipment, pulled together a suitable spec, built and delivered it, and then helped us make sure it was up and running from the previous setup. They couldn't do enough to help us with their great levels of IT knowledge

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Black Nova Design have taken the stress…

Black Nova Design have taken the stress out of website design! I was struggling with a previous website I had set up and needed help. As a small business owner I wanted something that was easy to use and with a local company. Not only have they redesigned my website to fit my brand, they also host my website and email address making it more cost effective for me. They are extremely helpful and professional but more importantly, they don't talk to you in IT jargon, they explain processes in a user friendly way giving you the tools needed to update your website yourself, if you choose too.
Thank you Danielle, Kyle and Team for creating a fantastic website for me.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Would have given a six if it was on there

What a nice young man Luciano is, sorted my problem very quickly and explained a few other things to me, to make my future use of my computer more enjoyable. Its really nice to use a company that go above and beyond, Thank you so.

July 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

What an amazing Team!

A massive thankyou to Danielle, Kyle and all the team at Black Nova Designs for getting my ideas into a website that I am super proud of.
The team are so talented, taking my thoughts and ideas and putting them into reality.
I cannot recommend BND highly enough; from initial call to handover of website, nothing was too much trouble.
Thankyou, I know I and my website are in safe hands!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service provided

We approached Black Nova Designs from the recommendation from Zebra PR to redesign our website and set up an online shop from it. They have given the website a really modern, professional and friendly look, which completely exceeded our expectations. The team at Black Nova have solved any technical issues out quickly and effectively.
We at Farlow Farm Nursery highly recommend using them for your web page updated or new websites, we look forward to continuing working with them in the future.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Website saviours

After being let down by my previous web host during a simple site migration, the team at Black Nova have been great in helping me get my business websites back on line, improving the look and functionality as well as helping make the systems easier to manage for myself and users. When the issue with the former web host became evident, they moved swiftly to help preserve and retain what they could of the former websites and prioritised getting them back online to make sure business could keep going. They have been super responsive and professional throughout the process and I know that my sites are now in safe hands!

April 4, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good outcome and great delivery

great communication throughout from Danielle, prompt work and took onboard all the feedback in what was a fun and collaborative experience in delivering our new website. We would have no reservations in recommending Black Nova Designs to others.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Needed a replacement Mesh aerial at extremely short notice to maintain Working from Home and happy connected household. Black Nova Designs were quick to act, solved the issue, and replaced the faulty equipment at a reasonable price! Fantastic Service and a delight to do business with such friendly professional!

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional delivery with outstanding results

Black Nova Designs exceeded our expectations with their outstanding work under tight deadlines. Their expertise and efficiency played a crucial role in the success of our campaign, helping us engage with a wide network and achieve our goals. The feedback we’ve received has been fantastic, and we couldn’t be happier with the results. Highly recommend their services!

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

We had little experience but the help…

We had little experience but the help we were given, helped us to produce a really impressive initial version of our new website. The training given will help us to build a really useful addition for our club, as we add to the initial version.

January 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

So supportive!

Black Nova has helped me from day 1 of setting up my new business, sorting my emails, cloud storage and brand new website.

I've never created a website or had any involvement in managing one, the support and guidance they gave me, from selecting photos, making sure I had 'words', including my colour scheme, was so so needed and helpful.

I am relatively creative, so I just wasn't sure if the website would fit with what I had in my mind, especially as I didn't know how to describe it. The team at Black Nova totally smashed it out the park and it was better than I could have imagined!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

They just made it work no fuss

Old host botched my website migration. Website offline for 20 days!! with no ETA of a fix.

Black Nova Design, looked at my usage, advised on a VPN and had the site up and running within 23 hours.

They also sorted my Amazon S2 account out too.

Can't thank them enough, amazing.

Give them a call and save yourself a lot of stress.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

I have had a new website designed by…

I have had a new website designed by Black Nova Designs.
I already had a site, but it was on an old system, which meant some things were going to become problematic. And the design was beginning to look dated.
I had a good idea of what I wanted with the new site - something brighter and modern and with my favourite colours - which happen to be part of my branding too.
The team at Black Nova listened and came back with a design which I loved at first glance! It's perfect, up to date and meets my brief. So, I would recommend the team at Black Nova Designs to anyone wanting a new website or looking to upgrade their old one.
It's been a very easy and satisfying experience.

April 7, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have to say I’m incredibly impressed…

I have to say I’m incredibly impressed with Black Nova Designs who have taken on my domain and email addresses for a decent price, with a super fast service. I messaged them yesterday morning after massive issues with another provider who take months to sort any issues and I was up and running the same day! Incredible service

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Black Nova and Shreeve Care Services

Black Nova have designed a brilliant website which I am truly delighted with. They went above and beyond to ensure we had the best experience and their design service cannot be faulted.

Janet Shreeve
Shreeve Care Services

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Easy switch over

Black Nova Designs made our switch over really easy and with a personal touch. There is always someone available to answer any questions and that is absolutely priceless. We are looking forward to working with you. 5 star quality at its best!

December 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look