Blackpool Pleasure Beach Reviews 

I have been visiting Blackpool Pleasure Beach since I was a child and our last visit was 4 years ago. Since then the park seems to have massively gone down hill. Many of the rides weren’t open due to the weather (completely understandable as it’s October) but the park seems run down, dirty. Many of the staff operating the rides uninterested. They were so slow to fill the rides and then emptying them like they couldn’t really be bothered. Hugely disappointing and won’t make the trip up here to visit any time again soon.

I purchased wristbands for myself and my partner, who is currently undergoing treatment for leukaemia. This was meant to be a special day out to lift his spirits. We also paid extra for the "free return" option, with the intention of visiting again at a later date.

When we tried to book the return visit, we were told our reference number didn’t exist. We followed up with a screenshot of the confirmation email to prove our purchase, but have been completely ignored since then. No response, no support, and no resolution.

We feel let down and out of pocket. It's incredibly disappointing, especially given the circumstances. To add to this, the park felt noticeably quieter than it was on our visit two years ago,which, sadly, now makes sense given the poor customer service we've experienced.

This is not how paying customers should be treated. We won’t be returning and will be choosing Alton Towers in the future, where we've consistently had respectful and professional service

What a joke! Literally even big ride was closed yet they still charge you the same amount. Used to be the best park in the country now it’s a joke. I know businesses are struggling but when you’ve paid £200 for a family you expect some rides to be open. Current owners need to sell it invest and save it.

I visited Blackpool Pleasure Beach today hoping to enjoy the park, but the experience was extremely disappointing. I have a recognised disability and travelled from Scotland with my blue badge and proof of Adult Disability Payment, expecting to receive a disabled access pass as advertised. Instead, I was told to apply through Nimbus, which I had never heard of.

Despite showing valid proof, I spent over three hours queuing in pain only to be refused assistance. Staff were dismissive and offered no reasonable help or alternative, leaving me feeling humiliated and ignored. I left the park in severe discomfort with a swollen foot and no chance to enjoy the attractions.

For a major tourist destination, this lack of compassion and poor accessibility process is unacceptable. I would not recommend Blackpool Pleasure Beach to anyone who relies on disabled access or expects basic understanding and support.

My complaint is now in and I will not be accepting what happened to me today!!!

Went to the pleasure beach yesterday with two teenage children. Fantastic day out. Great rides, friendly staff. To me it looked up to date and really well looked after. Was worried after reading poor reviews but we loved it. Going back again soon.

OK rides first of icon is amazing ride 👌and launch pad definitely improved being one of the first to ride it when it was the PlayStation.

Not sure on valhalla again being old enough to go on it when it first it was amazing but now 70% dark ride seems a bit of a disappointment for anyone that remembers it when it was the og ride.

Now to my problems.

Going to go on big one and had a issue with passes now they guy at the scanner was to busy talking to someone but I scanned my group pass to get us in and couldn't get the the next person in so he came over and said something along the lines the as I scanned my card twice it cancelled it to my question why would that be a thing he took that as I was being funny then talking to me a grown 40 year old man like something he step on to which was the same response why are you talking to me like am a kid am 40 not having a 20 something talking to me that way.

He that pulled me and my daughter out the line leaving my daughter's friend in the line even though i kept repeating he left her stuck there he was then told me to stop trying to be a bigman after 5 minutes of dirty looks and snide remarks my daughter's friend joined us.

The next problem is the whole park is cashless now this is good for people that have banks and card but what about people that don't yes you can get a prepaid card but having taken 45 minutes to find out you can top up a card from guest service but then this card can only be used in certain places and can't get refunded on cash you have left no were did I once see any signs or anything when booking tickets this is something I think should be signs up in the main entrance this would of saved an hour of nothing and it can't be used at burger king as I found out after walking there twices.

I did email about the problems with the staff I got a free speed pass for one ride but this whole process has just put me off going blackpool pleasure beach again.

Also the ride wait time is not genuine it said it was a 10 minute for infusion but was an hour but most of them wasn't far off.

Horrendous. Way too packed and not good enough.

Security on the door wouldn’t let us take our kids food in or his drink because it’s not allowed? My kid is autistic and only eats specific food. We were forced to buy a locker for £10 to store the food in and leave the park when he wanted to eat. It cost us over £150 for a family of 4, and from 10am - 5pm we managed to get on THREE rides. Hour and 45 mins - 2 hours queue per ride. They let in an extortionate amount of people. Most of them are foreign or immigrants littering, being destructive and generally rude. They don’t fit in with western society. Totally ruined a family day out. The prices are absolutely astronomical for the poor park, lack of rides for kids, security staff only there to prevent you taking food and drink into the park and not to stop the people abusing others in the park. Never saw 1 security guard in the park since the entrance, really shocking. I’m in two minds on wether to charge back to my bank and make a complaint it was that bad of an experience which is a shame I came here all the time as a kid but it’s poorly ran, loads of rides out of order, 2 hour queues for a kids ride, ridiculously expensive for food and drink inside (2 cornettos and a can of coke was £14!) full of migrants, litter everywhere. I won’t be bringing the family back here & I’ll be charging the bank back.

Staff incompetent, detained then lost group members property. One week in and NO follow up to complaint. Call centre staff hung up on call. Refusal to deal with issue

Its had its day. Needs a lot spending on it to bring it back to life. It really expensive

I’m really disappointed with our visit to Blackpool Pleasure Beach. We came to celebrate my son’s birthday, expecting a fun and memorable day, but it ended up being a real letdown.

Half of the rides were either closed or broke down during the day, which left us queueing for long periods only to be turned away. Some of the attractions we’d been most looking forward to weren’t even operating at all. For the price of tickets, I expected far better organisation and maintenance.

It’s such a shame, because this was meant to be a special day for my son, but instead we left feeling frustrated and short-changed. Definitely not the experience we were hoping for.

what a rip off you can't bring you own food any more lockers from £6. and restaurant are overpriced rubbish rides brake down only manage to get on two ride then we gave up. save to say we're not coming back

My wife and 6-year-old son visited Pleasure Beach Resort in July 2025, and unfortunately had a very disappointing experience due to a ride malfunction on SpongeBob’s Splash Bash. The ride stopped unexpectedly, leaving them soaked and exposed to the cold for an extended period. My son was shivering and visibly distressed, and my wife — who is not fluent in English — received no assistance or guidance from staff during or after the incident.

They were completely unaware of any drying facilities, and no signage or support was provided. They tried to continue with the day only because I was unfortunately not around until the end of the day and couldn’t bring them back to our hotel. It was absolutely not because they were enjoying themselves (as the park’s customer service has postulated). In fact, they had to skip the much-anticipated ice show entirely due to the discomfort caused by being wet and cold for the remainder of the visit.

After contacting the park, we received a disappointingly dismissive response with no recognition of the distress caused and no gesture of goodwill. Instead, they stated that they felt “value for money was fulfilled” based on the number of rides used — ignoring the fact that those rides were experienced while wet and miserable. They even pointed out that the tickets were purchased on a discount, as if that excused the situation.

As a word of caution to other parents or carers, particularly those visiting with young children or guests who may not speak fluent English: if something goes wrong, don’t expect much help. The lack of empathy, communication, and follow-up care was deeply disappointing.

We sincerely hope the park reviews how it handles such incidents and takes more responsibility in supporting vulnerable guests when things don’t go to plan.

Too much rip off

Will have to write this as Blackpool removed my misses review and was taken down,

AVOID THIS PLACE, PLEASE DONT WASTE YOUR MONEY, AND RUIN YOUR KIDS DAY.

paid £300 for 4 of us to get there the 3 main rides shut, 120 min time for all rides, so bought fast pass tickets £120, we were there all day, fast pass nope, 4 rides all day we got on, that place just wants to take as much money as possible off everyone, its an absolute tip inside, went to use our fast pass on avalanche, so booked it says come back in 60 mins, best bit was the normal queue was about 20 mins, so how on earth is that faster haha, the fast pass isn't worth £5 never mind £120, you can't do anything till its time to go on your ride what is the point, you can only book 1 at a time, kids would of had more fun in a pound shop than that place, emailed them to be ignored this is why I am here,

PLEASE AVOID THIS PLACE

⭐️⭐️⭐️⭐️
Hot Ice Show – A Dazzling, Must-See Blackpool Experience

I had the pleasure of attending the Hot Ice Show at Blackpool Pleasure Beach with my wife recently, and we were completely blown away. For two unforgettable hours, we were immersed in a theatrical spectacle of world-class figure skating, set to a stirring soundtrack and illuminated by an extraordinary light show.

The choreography was nothing short of brilliant — precise, expressive, and packed with energy. Every skater brought their A-game, gliding through powerful routines with finesse and passion that you could feel from the very back row. The entire production was seamless: music, lighting, staging — all elevated the performance into something cinematic and magical.

Whether you’re a longtime skating fan or simply looking for a unique night out, Hot Ice is a show that deserves a spot on everyone’s summer agenda. It’s elegant, exciting, and entirely unforgettable. Definitely one of Blackpool’s crown jewels — a hidden gem that delivers West End-quality entertainment with a Northern soul.

We had the worst visit to Blackpool Pleasure Beach and have been treated like dirt from the customer services.

Managed to get on two rides. Stood in a queue for valhalla for 2 hours and 30 minutes in boiling hot weather that people were getting sick for the ride to break down and get shut after waiting in line for 2 hours and 30 mins in 30 degrees heat. Went to customer service to make a complaint for them to say they do not offer refunds but could give another day to come back but it would have to be before November this year, we told them we could not come back this year we was offered the email address to ask for a extension for summer 2026 as we would be happy to come back then unfortunately that did not happen.

The email we sent them:

Hello

My partner and I visited the Pleasure Brach on Saturday the 12th of July. While at the Pleasure Beach we queued up for Valhalla which was an extremely long wait, around 2 and a half hours, because the ride kept breaking down. Once we were close to the end of the queue the ride was closed for the rest of the day due to malfunctions. The weather was incredibly hot and sunny and there was no shade or covering over the queue and nobody handed out water to the guests, to the point where many people left the queue due to becoming weak from the heat, this seems like a dangeorous health and safety oversight. Because of the queue we only managed to get on 2 rides during our visit. We made a complaint at Guest Services and we were offered a date to return, but the dates only go until November this year and we won't be returning this year. So, I would like to request a refund of the cost of our tickets, or a return date for the 2026 summer season.

Thank you.
Kind regards,
Shannon.

The email they sent back:

Hi Shannon,

Thank you for your message, and we're sorry to hear your visit on Saturday 12th July didn’t meet expectations.

We do apologise for the extended wait time and eventual closure of Valhalla. While our team works hard to minimise disruptions, on occasion technical issues can occur - particularly on complex rides like Valhalla - and guest safety must always come first.

We understand it was a particularly hot day, and we appreciate that this added to the discomfort while queuing, however, we must note that the decision to remain in a queue is entirely at the discretion of each guest. Wait times for all rides are listed on our official app to help guests plan their day and make informed decisions. Additionally, water is available to purchase from the kiosk located within the Valhalla queue line.

All guests affected by the stoppage were offered a complimentary return visit, which we feel is a fair and reasonable resolution in line with our policies. As per our booking terms and conditions, tickets are non-refundable, and while we understand you may not be able to return this year, we are unfortunately unable to extend the return offer into the 2026 season.

We do hope you’ll be able to make use of the return visit before the end of this season and thank you again for your feedback.

Kind Regards,

Guest Services
Pleasure Beach Resort
Blackpool
FY4 1EZ

Another Email we sent back:
Thank you for the reply.
The wait time was extended by the constant malfunctions of Valhalla, malfunctions that have become incredibly common since it was revamped, so the wait time listed on the app was inaccurate.
Theme parks queues are a regular part of visiting a park. My trip to Disneyland Paris earlier this year had many queues, but they never left their customers in a situation like the Valhalla queue and they never lied about the wait times.
Also, people don’t usually just leave the queue for a ride once they have sunk time from their visit into waiting. Imagine a theme park where people just left every queue.
If you can’t extend the return visit into next year then I would like a refund of my and my partner’s tickets.
I paid good money to go to the park and ride the rides and due to deceptive wait times and a constantly malfunctioning ride I was unable to ride more than 2 rides. I think your offer of a return visit within this season is unfair unless you will cover my hotel and train ticket costs.
Kind regards,
Shannon

There reply email:

Dear Shannon,
Thank you for taking the time to share your comments.

We do appreciate your frustration and are sorry your visit was impacted. However, all guests affected by the Valhalla closure were offered the same resolution of a return visit valid until the end of the 2025 Season. We believe this is a fair and consistent approach, and we have nothing further to add.

Thank you again for getting in touch.

As a loyal customer for 20 years this is ridiculous. You should make sure your staff know that you dont do extended times as we was told by your staff you did.

Lots rides permanently closed e.g. cars, dodgems, merry go round, mine, red arrows? etc which is a waste of what should be precious space in a theme park. Seems badly run and inefficient e.g the fairy cabs and hot air balloons is painstakingly slow, the staff have to unlock each individual car when finished then lock and check seat belt on each one before it starts. Not enough new rides and generally very run down, needs lock of paint in most places etc. £30 fast pass is pretty useless as book a ride and around an hour later you can go on it (after having to click quite a few buttons on the app to get it to work). Not great value for money.

Bought a year pass wow never again, it's derelict such a dump. Cars gone, dodgems gone, river ride gone list I could carry on with then half the rides closed or only open for a few hours of the day the place isn't fit for purpose

Thanks you so much Amanda and team for your nurturing and repair of the Grand National! It’s now running better than ever and as any experienced coaster enthusiast would admit, is now the best ride on the park! Thanks for that and can you do the same now for the last half of the Dipper!!!!

A clickey gym were they call you bihind your back, I've heard what their instructors say about the clients and it's not nice,I recommend anyone ti go somewhere else,