After starting the returns process following the failure of their (now updated) Quick Detach connector on the Sport X strap. The Customer Relation Team offered a like for like replacement as long as I... See more
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SCAM, ordered a hoverboard and a few other bits, they gave me a fake tracking number, ignored all my communications. Blocked me on Facebook. Absolutely disgusting. They have also changed their web... See more
SCAM Exactly the same has happened to me, ordered a Segway and a few other bits, had no communication since purchase! Just vile how people can do things like this to people in general never mind on t... See more
I purchase a strap and the box was pre opened by bllackrapid. They should have informed me that they open all packages before sending. I emailed customer service and asked why was the package opened a... See more
Company replied
Company details
Information provided by various external sources
BlackRapid makes the WORLD'S FASTEST CAMERA STRAPS. Our innovative camera straps were the first to hang the camera upside down and at the photographer's side, allowing them to be "hands free." When ready to take a shot, it's as simple as Grab, Glide, Click.
Contact info
517 Aloha St., 98109, Seattle
- customerrelations@blackrapid.com
- www.blackrapid.com
Essential for Sports
I'm a sports photographer, and BlackRapid sling straps are essential for my shoots. They're well-designed, quality-constructed products that I'm pleased to use and proud to own.
Great for birders and photography
I am both a birder and photographer. All the BlackRapid items I have ordered and used are fantastic. I love the Metro Sling for my Canon D70 with a 150-600 Zoom. Its hangs comfortably on my hip and I don't feel the weight of the heavy lens. I also use binoculars and love their convertable straps that can either hang around my neck or clip on to my backpack. Customer service from BlackRapid is also first rate.
I am stunned!
Why? Well because I ordered a sling from BlackRapid in US and I had it at my doorstep in Uppsala (Sweden), three days later! Not only was the speed amazing, I am also as satisfied as I hoped to be with my purchase. The sling is of very good quality and the method/design is exactly what I was hoping for: secure and fast to ''activate'' my camera. I am rather old and even though I am confident that my camera is secure in the sling, I keep checking the screw rather often....... but that`s me and my age I guess! ;)
Best regards from Sweden and from Bo Hoffman!
Love My Black Rapid Kick Camera Strap
Black Rapid produces innovative,ergonomic camera straps which are comfortable, secure, and stylish. They have thought of every beautiful detail! Love my Kick! And the videos on their website which allow you to get to know their products are fabulous!
Excellent products and service
I photog friends/family love your merchandise. I got a couple of items to send as gifts. The website was easy, the shipping very quick. And the gifts were a great hit.
Great product.
Great product. Prompt delivery. Definitely distributes the weight of camera a lot better than the original neckstrap.
The perfect part
I bought the BlackRapid FastenR Tripod (FR-T1) for attaching to my Manfrotto tripod plate, and it is the perfect accessory. It makes using my BlackRapid strap more versatile and simple.
super fast shipping!
title says it all. received my order within a few days of ordering. very satisfied with the product and the customer service.
Arca Swiss tripod mount - excellent
Finally, Black Rapid came out with an Arca Swiss tripod mount which allows the use of the Black Rapid strap, and quick access to the tripod mount when you want to use it. It works great, and saves time when going from handheld with the strap to a tripod. I only wish they had done it sooner, it might have prevented me spending money on a competitive strap so I could have easy tripod access.
A ONE IN MY BOOK
Placed an order and in two days it was in my mailbox....Great Job!!!!
Excellent service
And free shipping too! I placed an order a few days before Christmas. It arrived on time much to my surprise. Excellent service.
Great customer service
I accidentally put in the wrong address for delivery. I immediately contacted customer service. Within a couple of hours, I'd had two people contact me and te situation was fixed. Delivery was quick.
The strap I ordered was a gift so I can't talk about the quality of the product but, based on their customer service, I have no doubts the strap is fantastic.
BlackRapid Customer Service failed to respond to a "Contact us" Query
BlackRapid Customer Service failed to respond to a "Contact us" Query regarding how to use your BR website to track a delivery. The directions as to tracking a shipment were not apparent even with much time spent looking to locate them.
Excellent
Excellent product, I have three of them! Highly recommend any of their products!
Almost perfect
The sling arrived as promised. It is great. I did have some difficulty with the descriptions in the web site. The products seemed very much the same from one another. I have no reservations about the choice of the cross fit but i just made a guess
Excellent Response
Very fast response. My purchase came unexpectedly fast.
Quick shipping, great product.
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