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Rated 1 out of 5 stars

After starting the returns process following the failure of their (now updated) Quick Detach connector on the Sport X strap. The Customer Relation Team offered a like for like replacement as long as I... See more

Rated 1 out of 5 stars

SCAM, ordered a hoverboard and a few other bits, they gave me a fake tracking number, ignored all my communications. Blocked me on Facebook. Absolutely disgusting. They have also changed their web... See more

Rated 1 out of 5 stars

SCAM Exactly the same has happened to me, ordered a Segway and a few other bits, had no communication since purchase! Just vile how people can do things like this to people in general never mind on t... See more

Rated 1 out of 5 stars

I purchase a strap and the box was pre opened by bllackrapid. They should have informed me that they open all packages before sending. I emailed customer service and asked why was the package opened a... See more

Company replied

Company details

  1. Sporting Goods Store

Information provided by various external sources

BlackRapid makes the WORLD'S FASTEST CAMERA STRAPS. Our innovative camera straps were the first to hang the camera upside down and at the photographer's side, allowing them to be "hands free." When ready to take a shot, it's as simple as Grab, Glide, Click.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

856 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very pleased

Ordered a shoulder strap for my Nike D3300. Strap was as advertised, works fantastic, and was delivered quickly. Would definitely order from seller again!

March 6, 2016
Unprompted review
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Rated 5 out of 5 stars

High quality at a great price.

I purchased a BlackRapid camera strap to replace an inexpensive strap I purchased to get started. The strap arrived very quickly, and the quality was apparent as soon as I opened the package. The fittings were smooth and shiny without sharp edges, and all adjustments worked easily and solidly. The sewing on the strap was evenly stitched and neatly executed. The comparison to the strap I already owned was that there was no comparison. The BlackRapid strap was better in all respects. I could not be more satisfied. I shoot a Nikon camera, and BlackRapid's quality of fit and finish are comparable to Nikon's. In fact, I believe that if Nikon were to offered a strap, it would look like a BlackRapid. I highly recommend them.

February 22, 2016
Unprompted review
Rated 5 out of 5 stars

great product and customer service

I've had my camera strap for about a year and absolutely love it. Recently I noticed the rubber washer on the FastenR had disappeared. I decided to order a new FastenR and emailed customer service to inquire on getting a new washer so I could still use the FastenR I have since I have a few cameras. They quickly replied back. When I promptly received my new fastener a few days later there was two washers included free of charge. Great product and customer service, I highly recommend.

February 21, 2016
Unprompted review
Rated 5 out of 5 stars

Fastest delivery I have ever experienced

Great product, this one was a gift as a friend saw mine and loved it, I also love mine. Takes the pain away carrying a big camera. This was the fastest delivery I have ever experienced. Great product and great customer service.

February 18, 2016
Unprompted review
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Rated 5 out of 5 stars

Rapid

I have had a Black Rapid Strap for a few years now and needed a 2nd for a new camera thy are great

February 16, 2016
Unprompted review
Rated 5 out of 5 stars

Easy ordering and quick delivery

I'm new to Blackrapid products, having recently bought the Sport sling strap from a local photography store. I used the website to order an additional mount to use with my second lens. It was easy to find what I needed, easy to order, and I received the order in a couple of days.

February 6, 2016
Unprompted review
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Rated 5 out of 5 stars

Best investment

This pack has been a complete game changer for me while traveling and taking photographs. The backpack is great and the wheels make it effortless when on location or shooting a wedding, to have my gear near by without breaking my back. I recently used it in the United Kingdom (I am based in California) and I was able to pack everything I needed inside and still be comfortable. Best bag on the market. You won't regret your purchase. The handle sticks a tad but that seems to be the case with many roll bags.

February 4, 2016
Unprompted review
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Rated 5 out of 5 stars

Innovative products and great customer service

I purchased Black Rapids Sport strap for my DSLR and love it. The problem of being able to quickly detach strap and use tripod is easily and relatively inexpensively solved with a tripod plate made for use with the strap.
Customer service answered my inquiries promptly and when they weren't sure if a product was compatible with an accessory I had, they offered to send it to me to see if it was.

January 23, 2016
Unprompted review
Rated 5 out of 5 stars

Great company!

I ordered the "Bryce" accessory pouch for my "R" strap and it was at my door two days later! I seriously thought that it would take 5-7 days minimum to arrive. Nice surprise! The quality and construction of your products is outstanding!
Thank you, E.L.

January 22, 2016
Unprompted review

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