Blau Mobilfunk Reviews 

Ordered a pre paid SIM card. Received it then tried the identification process which sent me round in circles. The provided link sends you directly to SIM activation which you can only do if you have the Handy Number which hadn't been provided. Customer service experience very poor. Personnel unfriendly/unhelpful. Trying to return the SIM card now and get my money back.

they misinform and donot tell you correct information just to cut more money from your account.

Is there any legal case against them? or should I start against them, so not so many people get effected by this third class company.

The service was horrible. I payed for an E-sim (in the web page its written they have) and after buying it and calling them the said that doesnt work now so i canceled the service the same moment. After a week i got the money charged anyways from my account and we called 2 times and the people were completly helpless and still couldnt get my money back. Dont recomend and at all.

Since moving out of Germany they have charged me thousands of euros because I have been unable to close my account. Even with a German speaker trying to help. They depleted my bank account util there was no money and the debt collectors came for me. The most unethical con men. They deserve 0 stars.

Dishonest company!!
I wanted to switch companies because the service was so bad, and I called to make sure it was possible on my contract to switch. I was assured it was since I’ve been with Blau for several years, and they even helped me cancel it and transfer my number to O2. And then when I kept getting charged I called again and reassured it was ok I switched, and I only had to pay an extra month more. Again I was charged so I called a third time and only then they said it is not possible and I will have to pay for two more years for the plan and SIM that I threw away already. If they had been honest I never would’ve switched and waited out the contract but I was promised it was possible. Very sneaky company with a bad and product, they are waisting 40 euro a month for something I can’t even use.

The antenna serving my house had been out of service since at least March, possibly since 2021! I made many reports of the outages. Blau tried to lie to me that there was not an outage, but I am an engineer and had objective data that the antenna was not broadcasting. It was only once I made a complaint with the government and started the process to be financially compensated, that Blau came and examined the antenna. I just got notice that the technicians have supposedly repaired it, but am not yet in the area to check. Regardless whether it was repaired, my review will remain the same. I have not had stable service inside or outside my home for months because Blau tried to gaslight me about it.

I just topped up 30 Euro on my pre paid card, put on mobile data, because it is a requirement for the app to work. I was looking to get some gigabyte plan, just looking for that option alone send me several times to their homepage to different adds for other plans. 20min later 24 Euro are gone because that's how their homepage is made. So, some 120mb did cost me 24 Euro while figuring out hot to get 5 gb for 10 Euro. Thanks blau.de for stealing my money.

Miserabel in mehrerer Hinsicht. Nicht empfehlenswert!

Miserable in several ways.
They charge services you didn t book the way they charge it. If you want to change it you need to check all over the profile which is not really user friendly, especially for cancelling services.
From abroad I could not login to my account at all, while they were withdrawing high amounts from my account.
No chance to get in contact them from abroad.
And other iussues like mentioned here before.
NOT RECOMMENDABLE AT ALL.

Absolute scam. They never text you the activation code or email. Avoid at all costs, when you try to contact customer support a magical error occurs and you'll never be helped.

Absolutely impossible to cancel contract. I was told twice over the phone that it is canceled, only to find out that they did not cancel it. Service is non-existent. It is criminal to not cancel the contract after I tell them to.

IF YOU WANT TO CANCEL: fill out a Kündigungsvormerkung, and then call 040 - 51 900 66 30 to cancel the contract.

never in my life have I experienced such miserable service. what the hell is the reason you have to go through identity checking, just to get a sim card activated? It's insane. the controls work so poorly. can definitely not recommend you. 15 euros poorer, for a sim card that does not work

The worst racist unqualified costumer service ever
I called them five times and in each time they hang up on me

Worst provider ever. Blau tries to keep costs very low by but a customer online doing it without a customer service team but only with a customer portal. Bad thing customer portal does not work at all.

YOU ARE TRAPPED in a system that does not work.

Customer Online Portal is the only way to interact with blau. Bad thing this Portal just doesn't work.

Example: Simple things like changing bank details don't work. Blau does sent you letters requesting payment, however doesn't even offer possibility to declare a bank account. Already spent hours trying to send those geniuses the money, unsuccessfully so far.

Worst thing I can't even take my phonenumber to a new provider, because of this open accounts.

I did the post identification 3 days ago and my SIM card is not activated yet. Had to call the customer service and all they say is just wait for few more days. Why is it taking such long time?!?! I just don’t get it…very awful service.

O very bad i kant resend my date in post eletrinic i cant activate new sim i ts terrybl whot its gon wlith my many i pai new kard

Worst Customer Service. Takes ages to get through the and super unfriendly!
Wanted to end my contract which suddendly was 3 € more expensive. They could not tell me why and instead hung up on me.
I also can not terminate my contract. First you have to "apply for the termination" in the online acccount and then you have to confirm it via phone. But the hotlines have waiting time sof 30 minutes.

To call 4 times for more than an hour and then you they just end the call

Its not respectful as well as time wasting.

Worst company worst customer service ever.

We used Blau only for a few months at a time over the course of two years, while we visit family in Hamburg. The first year seemed to be fine. The second year I was confused by repeated charges that were withdrawn from my bank account that didn’t make sense, but there was no easy way to communicate and resolve the issue. For a service that supposedly only costs 7.99 per 4 weeks, I paid something like 40 EUR. After we left, I switched our accounts back to waiting mode. Or so I thought. It worked on my husband’s account, but not on mine, which unfortunately I didn’t notice until we got ready to return almost two years later. They had withdrawn over 170 EUR from my account and didn’t show any willingness to refund even a portion of it.

racist scammers!!!!!!!!!!!!!

NOBODY SPEAKS ENGLISH IN THE CUSTOMER CARE AND IF YOU ASK TO SPEAK ENGLISH THEY SAY: WE ARE IN GERMANY WE SPEAK GERMAN. RACISTS!

In 2021 I do not believe NOBODY in the company can help me in English.

Closing my contract soon and never again with these scammers

I would never recommend this service. I bought a prepaid card that I could never activate and for more than 4 months I have been trying to solve the problem and still nothing. The same person never answers my emails. The service is only by phone or by a form on the Blau site. CATASTROPHE! You can get tired of writing that they always ask you for something new and they don't solve the problem. NEVER CHOOSE ANYTHING THAT HAS TO DO WITH BLAU.

Ich würde diesen Service niemals empfehlen. Ich habe eine Prepaid-Karte gekauft, die ich nie aktivieren konnte, und seit mehr als 4 Monaten habe ich versucht, das Problem zu lösen und immer noch nichts. Dieselbe Person beantwortet niemals meine E-Mails. Der Dienst ist nur telefonisch oder über ein Formular auf der Blau-Website verfügbar. KATASTROPHE! Sie können es leid werden zu schreiben, dass sie Sie immer um etwas Neues bitten und das Problem nicht lösen. Gehirnerschütterung WÄHLEN SIE NIEMALS ALLES, WAS MIT BLAU ZU TUN HAT