Bloom & Wild UK Reviews 

74,274
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,835 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the flowers, noting they often arrive in bud and bloom beautifully, lasting for weeks. Many appreciate the reliable delivery service, with items frequently arriving on time, sometimes even earlier than expected, and the convenience of letterbox delivery. People also highlight the easy ordering process and excellent customer service, which readily resolves issues. However, some customers also noted issues with product quality upon arrival, describing flowers that looked wilted or did not match website pictures. Additionally, a few other people also felt that delivery was not always reliable, with some orders arriving late or not at all, despite specific delivery dates being requested.

What people talk about most

Product

Customers had positive experiences with product, often praising the beauty, longevity, and freshness of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the reliability and punctuality... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the freshness,... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and quick, with many... See more

Service

Users describe positive interactions with service, highlighting it as excellent, courteous, and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Bloom & Wild. They always have something whether flowers and/or gifts which suit a gift. Their Website shows clear pictures of available items and for flowers, the stages of arrival and full bl... See more

Rated 5 out of 5 stars

I have been gifted flowers from this company which lasted much longer than others from different providers. The flowers come into their own after about two days in a vase, opening up and displaying t... See more

Rated 5 out of 5 stars

Bloom and wild are a rarity. I made a mistake with my order and they corrected it for me and went beyond what I could of expected.. Their customer service is exceptional, they replied quickly and sent... See more

Rated 5 out of 5 stars

I have been using Bloom & Wild for a while now not only for friends and family, but also for work related acknowledgements. Always good quality flowers and amazing value for money. They last for age... See more


Company details

  1. Flower Delivery
  2. Corporate Gift Supplier
  3. Dried Flower Shop
  4. Florist
  5. Flower Market
  6. Gift Shop

Written by the company

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly. As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

Bloom & Wild Flowers

Written by the company

Free next-day delivery
Special occasions can really creep up on us all. That’s why you can order up to 5:30pm (Monday-Friday) for free next-day delivery to most parts of the UK. Phew!
From bud to bloom
So that our flowers are the freshest you’ll find, we pick them when they’re still in bud and send them straight to you. This means you get to enjoy them in your home for longer than others.

Happiness Guaranteed

We're here to help

We're here to help
We treat every order like it's our own. So if something isn't 100% perfect, our Customer Delight team will always go the extra mile to make it right.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74K reviews

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4.6

All reviews

(74,274)

9,444 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I ordered the flowers for a friend

I ordered the flowers for a friend and am a little disappointed that we fell into the 6% of orders which did not arrive the next day. Instead they arrived 2 days after being despatched, during very hot weather. I wish that Bloom & Wild used 24 hour Royal Mail delivery.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Always order flowers for bloom and wild and have had great feedback from happy recipients.
Feel that I can trust them on quality and timings.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Delivered on time

Delivered on time, flowers fresh, good communication with staff throughout. Excellent value for money. Have used Bloom& Wild several times, for different occasions and Would recommend them.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Company advised that flowers might be a day late but they arrived on time. Soon recovered from their journey. Good service.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic flowers

I have used Bloom & Wild several times and they always exceed expectations. Fantastic flowers delivered on time! Would highly recommend.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

A gift to myself

I bought the hand tied "The Jade deluxe" admittedly with a good discount £7 off with a code and a further £5 with a points accumulated discount so instead of the current £42 I only paid £30. When they arrived on the 22nd July 2026 I wasn't very impressed. Although they were pretty it didnt seem like a massive bunch for the money and even though its now 3rd August 26 they still don't fit the term Deluxe because of the lack of abundance but they are very very good flowers with still days of life left in them yet. Over the last week they have blossomed and really are beautiful. My husband thinks supermarket flower are better value. Personally I'd rather be gifted these I haven't had even 1 flower yet shed a petal the waters been change and they've been trimmed. The table they're on is completely clear of plant debris that's not the case with supermarket flower. There are a few roses and they are still going the shop ones would have drooped ages ago and long been in the bin. I'd definitely recommend just for the vibrance and longevity. I'd upload a photo at day 12 but there's no option here to upload images!

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor experience

Hi there, if I only knew that the flowers would be sent in a box via Royal Mail in such heat, I would never have trusted your services for such an important occasion. I did not receive a delivery notification. My girl friend have not received the flowers today, and I was so embarrassed when I mentioned to her this afternoon to see if she had received them. You ruined this occasion completely. The Royal Mail tracking number does not mean much; I don't know where the flowers are. Do you???!!!!
I want a full refund, please, at once. Order NO: 788413048
Regards, Koorosh

August 3, 2026
Unprompted review
Bloom & Wild UK logo

Reply from Bloom & Wild UK

Thank you for reaching out, and I am so sorry to hear about your experience. I completely understand your frustration and disappointment—especially for such an important occasion, this is not the experience we ever want to give you.

I can see that we have already been in touch via email and that a solution has been provided.

We also take your feedback regarding delivery notifications and shipping via Royal Mail during hot weather very seriously, and I will pass your comments along to our team to help us improve our service.

If there is anything else we can do to help, please let us know!

Warm regards, Bloom & Wild

Rated 1 out of 5 stars

Poor and frustrating customer service and AI bot willow…

Poor and frustrating AI bot willow was unable to answer questions, left me twice for an extended period saying I would be connected to a human, I wasn’t, I was also told if I had to wait over 10 minutes (which I did both times) they would get back to me by email, they didn’t get back to me by email despite me waiting nearer half an hour. Flowers delivered early when I was on holiday so were left for an extended period in heat and without water.

5th August - yesterday responded to Bloom and Wild as per response below, after 24 hours no acknowledgement, no reply.

5th August 21.16. Yesterday I emailed you on the email address shown below. Please actually respond to me rather than appearing to care via trust pilot.

August 2, 2026
Unprompted review
Bloom & Wild UK logo

Reply from Bloom & Wild UK

Hi, thank you for taking the time to leave your review.

We're sorry that you had difficulties getting help through our chat service and that you were left waiting without receiving the follow-up you were expecting.

So we can take a further look into this and help put things right, please can you pop us an email to support@bloomandwild.com? If you could please include reference number 5258518, order ID, and the delivery postcode, this will help us locate the order in our system.

We absolutely want to help so hope to hear from you soon.

Best regards from Bloom and Wild
(sent via mail)

Rated 5 out of 5 stars

Great experience

Great experience. I ordered in the evening and they were delivered by 10:30 the next day. Amazing bouquet and put a smile on some very dear friends face ❤️

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Hands down the best flower delivery company without exception!

If I could give more stars I would. I’m genuinely amazed. Ordered these for my mum just because. I knew they’d be coming pre-bloom, but she rang me upset that they’d sent dead flowers in a box 😂 (she hadn’t read the accompanying label and they were a surprise so I hadn’t told her what to do). She then followed the instructions and day one they looked good, but by day two they looked absolutely stunning. I’ve ordered flowers before online and they come battered and die quickly - this is hands down the best flower delivery service I’ve ever used and I’ll never use another now.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Good all round…

There was good communication about the flowers being dispatched and delivered. It happened to time on the 2 recnt occasions I ordered. And the recipients were very pleased with their gifts.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

I needed a special plant to thank two…

I needed a special plant to thank two individual relatives for separate kindnesses which they had performed. I found the perfect solution on the B&W website and ordered these orchids when they became available in a few days. I had received a discount code with a previous gift for myself and used this as I was a first time customer. The B&W website was easy to negotiate and the orchids arrived at their respective destinations on time and in perfect condition.

July 28, 2026
Unprompted review

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