Blue Air Reviews 

No refund 10 months after flight was cancelled by them

The worst company I ever flyed. They don't have a positive customer service and if you have any unclear information you don't have any one to asking.

Flights are on time. The boarding is messed up- no social distancing, their team is not wearing proper masks, no gloves. This makes me think that the management doesn't care about their well-being.
The airplane was not clean.
This is a last-resort airline if you badly need it, but should not be your first choice.

I am waiting for months to get a refund of £350 for a flight which was cancelled and I never heard back from them since. I messaged them several times but no resolution was given. DON'T BUY FLIGHT TICKETS FROM THEM. THEY ARE THIEVES and they won't give you the money back. I will report them!

I WOULD GIVE NO STARS IF I COULD. Waiting for a refund since July for flights they cancelled. Phone lines are automated, so you cannot contact them. Their chat is switched on. Automated email response. I think they are about to go bust. People do not book flight with them, you will not get you money back

Impossible to speak to them
They ignore you when you fill in online forms, they don't answer calls, they just keep you on the line for literally hours and then put on a recording saying they've had a problem and drop the line...
AVOID, if you have any issues or need to contact them for anything, you won't be able!!
This company is the same as blue-air.ro, blueairweb.com and all other variations - it's almost as they want to confuse you with different domains...

I'm waiting for a refund about 5 months. It's not possible to reach them over the phone and I get the same email saying We are sorry, we will make a refund.
Which they can send forever. No support, no resolving the problem.

Very bad customer service, very long waiting times on the phone (told 5 minutes and waited 35), no reply to emails requesting refund instead of voucher, bad experience with luggage several times. Avoid.

This airline is the worst ever, there are no words to discribe all the horrid experiences over the years-wish it would just go bust-would make all our lives happier.

The worst site and company, guys honestly you better go bankrupt rather than having a site that does not work, people can t check in and not having a proper customer service number. I had to pay money calling you for a check in that should have been easy through the site. Who covers these expenses? Not to mention that you charge one more time for a luggage that I paid already... Never again...

Big scam, avoid at all cost!!! Said to wait up to 8 weeks for their refund (after they cancel 3 times the flight we booked). It's been over 7 months since that. Now, their support answer that they have no idea when they can do the refund in those uncertain times we are in. (Big joke for a big company that take their customers as fool). Make sure to let people know what they are doing around you and to remember how scammy they acted in this crisis period. For sure I won't take any plane from this company for the rest of my life. Same goes for the rest of my family and friends.

they dont deserve even 1 star..i was buy a ticket for my family on 1 june for july trip, to Romania..my trip should start in 23 july to Romania and the date to come back in London was 24 august..they put me on the return ticket wrong date like next day when arrive in Romania..they are stupid but the problem is cause i cant talk with them..dont wanna answer,even i send them 40 emails, and nothing..stay away if you dont wanna lose your money..THEY ARE RUBBISH..!

Stupid website requesting unnecessary information
A lot of times it does not work
Stupid policies ryainair style
Avoid at all costs

They do not refund money even within 24hrs of making the payment. Heck, even 12hrs. Sad!

Not just the worst airline to deal with, the worst of any company I've dealt with. I booked 2 tickets to Cyprus and paid for their premium service which included extra legroom seats.
Our problems started at the airport, where we had to queue for two hours to check in, we were told by airport staff that they pay the minimum for check in staff to keep costs down but it means they only have one or two people checking in so the long wait, we barely made the flight. After boarding the aircraft we were given seat without the extra legroom, when I pointed this out to the cabin crew they at first moved us to extra legroom seats, but two minutes later made us go back to our original seats as the people who had been allocated those seats turned up, even though they had not paid for extra legroom and offered to swap with us we weren't allowed to and made to sit in normal seats. We booked this flight one year before to get the seats as I suffer from an arthritic knee and being cramped up for several hours is very painful for me.
Having arrived I mailed the company via their web site to ensure that we were allocated the correct seats for our return flights 2 weeks later, I received no reply, so mailed again and again, each time I received an automated reply saying they had got the mails but no answer. I found out after my return they take SIXTY DAYS to respond to messages. For the record I still haven't received a reply to any of these messages some 3 months later.
For the return journey at check in they told me that we had to pay for excess baggage as we had an extra case, which wasn't allowed, we were a combined 27 kilos UNDER our allowance and they allowed us to fly out with exactly the same luggage with no extra charge. But they told us we would have to pay and extra 95 Euros even though under our allowance. The extra case was very small and would have been allowed as cabin luggage, but as we already had hand luggage of one small flightbag and my wife's handbag it wasn't allowed to go in the overhead lockers, and we had to pay the extra. This wasn't just us singled out for extra charges, they tried to charge just about everybody and many people were having to re pack bags and wear some of their packed luggage to avoid this rip off.
We reused to pay and went to speak to the airport staff who were disgusted at our treatment, they over ruled the check in desk and allowed our small extra bag to be taken in the hold.
Then we eventually boarded, guess what, no extra legroom seats again, no point in arguing with them, we just wanted to get home.
At home i tried to make contact with them, eventually i found a phone number where they said their customer complaint department did not have a phone number or a direct email address for them and my only option was to complain via the web site where they advised they would take sixty days to reply, again I still haven't had a reply.
the only reaction from them was when i responded to their adverts on Facebook with how badly they had been treated, they weren't happy about me doing this on a public forum and asked me to get in touch privately with them on messenger, this I did to be fobbed after time after time, so i started putting my experience on Facebook and Twitter, Again I got a reaction and they offered me a measly 36 euros as compensation, after being worn down by them I finally accepted and they asked for my bank information to arrange it, I asked for their email address to send it but they refused to let me have it, insisting I put it in messenger. This I did and waited for the repayment, I'm still waiting and now they won't respond to any messages at all and they still owe me the money. I've pretty much given up any hope of getting it from this bunch of rip off merchants.
I strongly advise anybody not to give this company any of their money, they simply don't care after they have been paid, I would have awarded them one star, but that's not possible.
Not only the worst airline, but the worst company I have had to deal with, sometimes there's a reason for them being a little cheaper than the competition.

After reading reviews is enough and just to book a flight is a day out your life

Very bad experience, system issues prevented me from buying the flight ticket for over 2 days.
Was on queue waiting for customer support for over 30 minutes with no response.
Eventually gave up and booked with a different airline.

Tried to make a booking on the website 13 times. It crashed every time and the price went up several times during the process

Tried to call customer service to book over the phone and there was no answer or hold call.

Overall terrible service. They must be trying to match ryanair on customer service...

If you want to ruin your day you definitely have to fly with Blue Air. I have never seen such bad customer service on any airline. I booked a flight for my one year old son and myself and when we got on board was shocked to see the arrogance of the flight attendants. It all started by being told not to leave with the child safety belt home, then being told not to drop food on the floor just because I had a child with me. I asked for some warm water to prepare the milk for my son and they look at me in such a disgusting way. I am flying often and always ask for water and all the other flight attendants from other companies are always so nice and friendly but you will not see this at Blue Air. Their attitude towards the people with children is absolutely disgusting. I do not recommend them at all. They have ruined my whole day with their unprofessional attitude. Maybe Blue Air should take in consideration to invest in some customer service training.

The only option to fly with dogs in the cabin from the UK to Romania. The pricing is also great. However, i bought my tickets when it was a big offer, but after a few weeks after buying the pricing was even cheaper, they put the prices higher and then they make the 'discount'. But the price with the discount is more expensive than the actual normal price.