Blue Air Reviews 

Always disappointed when flying with BlueAir. No metter when you fly something has to go wrong , long delays , messing your seat after you pay for it , or no place for your luggage in the airplane even if they didn't ask to take it on hold...not to mention the long wait for your luggage when you get there..

Very disapointed of them! I have used their service prior to 2018 a lot and i was very happy with it!however this year i have booked 2 Tickets from Madrid to Bucharest! I have not received Any email nor anything after purchase! Prior to 3 days from the trip i had to call them as in order to make the check in i was requested to add the code of the reservation! I Had to call them and requested for the confirmation email to be sent to me! The lady on the other end of the phone was nice enough and sent them to be right Away! When making the check in, i was requested to select seats which were under fee of 20€ for the 2 seats 🤬(this is the first time i have to pay for seats At the time of the check in as long as i do not have preferences) however i have searching online and i was mind blow to see that people were refused seats if never selected Any! So i have paid once again for seats! The first attempts of payment with a visa were not Working (Even if i called my card company and requested Autorizațiile, they have advised that Blur air crappy site is not Working) So i had to ask a friend for a MasterCard which worked! Regardless, after making the check in, again there was no email from them confirmi g the check in or proviziding the boarding passes! So i called again, where i was advised that in order to get the boarding passes i had to call another line which would be charged over 70cents\minute! However i was also advised that i can make the check in in the AirPort! So when arriving At the AirPort i searched for the blueair Office over 30 minutes just to be advised that there is no such Office! Extrimely disapointed! Last time to travel with this crappy agency! Very Poor customer service!

Me and my wife used them to fly from liverpool to Alicante and were very very impressed. The seats were really comfy with a head rest that has sides that bend out so you can tilt your head sideways and actually get some sleep.They were much better than the seats used on Thomas cook flight when we went on honeymoon to Dominican republic for 9 hours.They supplied us with a delicious flapjack and a hot drink for free! and when i asked if i could buy another cup of tea they gave it me for free ! i nearly fainted.The return flight was at the time when weather was severe in back in England and we were so relieved to find our flight was not cancelled unlike loads of Ryan air and Easyjet flights which all seemed to be cancelled or delayed for 24 hours.The planes are older models but the flights were amazing the staff very professional and polite and i we are using them again this year as i was so impressed.The best thing about them though is the price they were about half the cost and flew from Liverpool saving me time and money.Brilliant 5 stars !!!

I have flown with this company many times and have always enjoyed a pleasant flight and the staff are friendly and professional. However, their customer service is non existent. I am still chasing a flight disruption claim from April last year. The flight was delayed by over 7 hours and I was not informed until I had checked in at the airport. You can put a claim in from their webpage but you get an automated reply and then nothing! I have managed to communicate with someone today via their Facebook page. They say they are working on it. Really, still, after 9 months????

Absolutely shocking customer service. We booked 6 tickets (4 adults and 2 children) for premium seats which cost us an extra £12.75 per person per leg of the journey. When we tried to reserve our premium seats, there were none available. It turns out that the only premium seats are on exit rows and therefore children can't sit in them. At no point during the booking were we told this.

I've phoned them up and they are refusing to give a refund and have said the adults can sit in the premium seats. I asked if she would sit in a different row to her children on a flight to which there was of course no reply.

I also contacted them through social media and they gave me a number for their head office for the refund but they also refused and said I needed to contact them via the web form on their website. I had done this over a week ago already but no reply. She told me that it can take up to 60 days to respond!!!!!!!

I feel so stupid not having read the reviews on this site before booking. We've effectively been robbed of £153 and there is nothing they will do about it. All we want is a refund down to the classic seats because we can't use premium. They also refuse to give me their UK trading address. I'll be taking this up with ABTA, ATOL and my credit card company.

Flight few time from Liverpool to Milan, never had any kind of problem... better than other low cost...

They broke my IATA cage bought two days before the trip and didn't respond to my emails. I'll never use this service again.

Highly unprofessional. Flight Bucharest to Liverpool, the lady at the gate REFUSED to speak English with us. I told her to speak English because though I speak some Romanian, my husband does not understand a word. She disregarded this and didn't give me time to translate to him the decisions taken in his name. My husband had Special Assistance booked because a problem with his leg, clearly not mental. We were called first at the gate, and without any explanations, she stuck 2 blue labels with "Delivery to the Aircraft" on our hand luggage. At the entrance in the aircraft, the cabin crew tried to stop our luggage and send it to the hold. I fought them off because in one of them was the medication. The cabin crew continue speaking with me in Romanian about my husband even asking if he would like something to drink (when they were serving drinks). Maybe we are getting fussy. In old time the cabin crew were forced to speak several languages.

HIGHLY UNPROFFESIONAL SERVICE. AGRESSIVE HUMILIATING TREATENING BEHAVIOUR RECEIVED FROM STAFF WHICH WAS TOTALLY UNJUSTIFIED!!
Many contact attempts have been made by email & telephone no one able to speak with then phone goes down & no resolve.
Online website terrible cannot get to speak with anyone human and repeatedly sent arounds the houses.
I WILL NOT FLY with this disgraceful company as not worth the stress I have experienced, they really have no interest in you as a passenger..
Threatened to be physically removed from the aircraft despite upgrade. Humiliated and made to feel like a criminal...other passenger members were surprised and distressed and showed me support, sympathy and understanding - my thanks to them for their humanity.

Booking was simple but had issues with seat reservations contacted them by phone and it was sorted in minutes for no charge. The flight was more than expected for a budget airline. We flew from Liverpool and the plane was clean and staff friendly on both outward and inbound journeys. Also, complimentary food and drink with no alcohol served ....perfect for those who want a peaceful journey. Take off and landing were perfect and will defiantly use again.

Online booking can be problematic, particularly adding extras and checking in.
Flight crews have generally been very pleasant. Some aircraft have been old and in shocking condition (LCA-ATH) whilst others brand new (LCA-BHX)

our flight out has female hostess who were rude and stuck up.hardly saw them on flight only to serve a meal and then nothing until seat belt lights came on then they checked everyone which was good then you never saw them for a while no passenger interaction. landing was terrible i been on 3 blue air flights now and every landing was horrandos .as i have anixty flying has not made me feel any safer,crew back were men and they were lovely but yet again no refreshments or sweets as a lady had a nut allergy why should rest of passengers go without the lady knows not to eat anything with nuts.also i am a disabled women who needs lots of fluid due to medication also our seats were changed on the way back.also they never put gate number up at laranca and just says boarding so then you have to trek around airport to find some one to help you not good.

They stole a perfume from my luggage on flight IAS-LTN

I'm flying with this company for several years now, from Milan (Linate) to Bucharest (Otopeni). At the beginning of times the site was pretty cluttered (had to insert passenger names before giving you the ticket price) and had some bugs (for example it was sending me 3 emails [the same] for the flight confirmation) but now they improved the user interface.

Some of the planes might be a little worn out and old and have some smell, but it happened that I had one of the smoothest landings in all my air travelling experiences. Until now I had no bad experience with this company and hope to never have to deal with customer care of any company. Flights were every time on time or little delays. When needed I was able to change flight date, paying the extra cost. Sometimes flight might be outsourced to Alitalia.

System issues caused my flight to be booked twice. They refused to give me a refund for one of the flights so I have had to pay £200 for a one-way flight which should have cost me £100. One of the advisors actually thought it was funny and laughed down the phone. They are so unprofessional! Had me on hold for ages but left the phone on and they guy done nothing but breath loud down the phone and make out as if he was on hold so couldn't reply. Not a happy customer and I've not even been on the plane yet!

No problems in terms of arriving on time, but the staff was quite rude and only spoke adequate English. The plane itself was fine, but nothing extraordinary which fits the price.

Happily Surprised!

I went for the cheapest possible flights to Rome so chose Blue Air, I expected mediocre service (get what you paid for) but instead we were greeted with lovely staff and have a lunch included in the price!

Usually cheapest means bog-standard but I was so happy I'd use them again

A poor, unprofessional company

I paid the tickets and after a few days I received an email in which I was informed that the flight was canceled.
And on another occasion I traveled with this company, expensive, unprofessional, pathetic
Avoid it if possible

Ripped off on baggage allowance. Check you baggage allowance and weight your suitcase before you go to the airport. In one of their emails, there are 2 pictures saying 10kg for carry on luggage and 32kg for check in luggage. In very small prints, it says "buy additional" for the 32kg suitcase. As I only glanced over it, I thought there was a 32kg allowed. This said, I presented myself with a 13 kg suitcase only, and no other luggage, not even a backpack. I was told at check-in that because of the weight restrictions, I could not take my carry on with me, it had to be checked in, and I had to pay for check in luggage. In a less that desirable broken english, the man made me understand that the price for my check in luggage would be £40. He pointed at a seperate desk where I had to go and pay, in cash. Because my carry on, transformed checked in luggage had all my electronics, I had to on a 3 hours flights, where I wanted to be productive, with no more than my phone. Thank you Blueair for the fantastic customer service...

Warning Don’t buy in Blue Air!

1. 63 euro for one way luggage. yes! unbelievable
2. Terrible customer service, open only Mon - FRI and can't speak english.

Don't buy from them many other great alternatives out there.