Blue Bay Travel Reviews 

10,381
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 915 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, friendly, and knowledgeable staff who make organizing complex holiday trips completely stress-free and smooth. People deeply appreciate the rapid communication, personalized travel advice, and straightforward booking process that consistently secures wonderful deals. Some reviewers were not happy with unexpected problems occurring during their holidays and felt entirely unsupported afterward. A few travelers mentioned encountering severe difficulties abroad without receiving proper assistance or understanding from customer service representatives. Consumers noted that resolving these serious travel complications proved frustratingly difficult despite asking repeatedly for professional help.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and professional during the booking process.... See more

Booking process

Customers had positive experiences with booking process, highlighting how straightforward and stress-free it... See more

Holidays

Clients share positive opinions on holidays, frequently praising the friendly staff and efficient booking... See more

Service

Reviewers mention positive feedback about service, noting that travel arrangements and booking processes are... See more

Customer service

Customers consistently note positive experiences with customer service, describing representatives as helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked our first cruise through Emma Conway. Sent details through watsapp, received payment link, and email of booking. This was all done Friday after hours..no problem for Emma. Professional, fri... See more

Company replied

Rated 5 out of 5 stars

Tina was fantastic - really listened to what we wanted gave us loads of options and wouldn’t recommend anywhere she wouldn’t visit herself which was very reassuring. We’re halfway through the Ibiza ho... See more

Company replied

Rated 5 out of 5 stars

Booked another holiday using blue bay travel. There customer service is great nothing is any bother. Iury booked this holiday and any questions or issues we had he sorted things quickly and efficientl... See more

Company replied

Rated 5 out of 5 stars

SARAH IS AWESOME! This is the third holiday that Sarah has arranged for us and she nails it every time! Each holiday has had varying degrees of request (from "here's our thoughts for itinerary inclu... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Blue Bay Travel are specialists in creating affordable luxury holidays. It all started with a vision of making Caribbean & Mexico holidays accessible for everyone, and this developed into areas like The Maldives, Mauritius & Thailand. Now, our team work tirelessly to deliver the absolute best deals on the market for travel worldwide. Because we believe that the best destinations shouldn't only be accessible to those with the longest purse strings. Whether you’re looking for a beach getaway or a city break, a cruise or a combination of all three, let us take care of your holiday plans

Blue Bay Travel - Flexible Holiday Guarantee

Written by the company

Relax!
Delivering your perfect, unforgettable escape is kinda our thing. But that's because we know there’s more to a perfect stay in paradise than just sunning it up. That’s why we look after you through the entire process. From booking to sunning and back again! Here’s how we do it…https://bluebaytravel.co.uk/relax/

What You See is What You Pay

No Hidden Extras

We’re an honest bunch and we believe you should know the full cost of your holiday package upfront, not suddenly adding a booking fee when you get to the checkout. So you can trust that the price you see on our website, is the price you pay whether you book online or over the phone. You also won’t find our prices without return flights, adequate luggage & transfers included.

Contact info

Blue Bay Travel Exclusives

Get the best holiday deals including exclusive room upgrades & savings

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,381)

863 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic help from Kerry Jones!

Fantastic advice and service from Blue Bay Travel. Big thank you especially to Kerry Jones. Absolutely superb. Great advice, with tips and suggestions regarding our cruise choice. Full marks and then some. Will definitely recommend!

September 4, 2026
Unprompted review
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Reply from Blue Bay Travel

We're so happy to hear that you received fantastic advice and service regarding your cruise choice. We appreciate your kind words and recommendation!

Wishing you a wonderful holiday,
Martyn

Rated 1 out of 5 stars

We went to South palm beach resort last…

We went to South palm beach resort last year in the Maldives.
The island was an absolute mess, falling apart , no staff , no amenities, terrible food.
We found out from the staff that the island was being run into the ground for a cheap resale to a Russian consortium.
We should have never been allowed to go. If was filthy and unsafe.
We were eventually moved to a different island , but the holiday was ruined by then. Terrible terrible experience- shame on you blue bay for thinking you could get away with it !!!!!

September 7, 2025
Unprompted review
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Reply from Blue Bay Travel

Dear Mr Rogerson,

We were sorry to learn that you remain dissatisfied following your holiday last year.

However, we would like to clarify this review is referring to issues that were fully investigated and responded to over 12 months ago.

At that time, an agreed settlement was reached, including a compensation payment, which was accepted by you. On that basis, the matter was considered resolved and no further outstanding concerns were raised with us at the time.

Therefore, we were concerned to see the matter being raised again after such a significant period of time.

We remain committed to addressing genuine concerns, but in this instance the complaint has already been resolved and the agreed outcome accepted.

Kind regards

Lucinda - Customer Relations Team

Rated 5 out of 5 stars

Adviser helped find the best flights…

Adviser helped find the best flights and times around our referred dates. Went above and beyond.

September 5, 2026
Unprompted review
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Reply from Blue Bay Travel

We're so happy to hear our adviser helped you find the best flights and went above and beyond. Thank you for sharing your positive experience with us!

Have the best holiday!
Martyn

Rated 5 out of 5 stars

Great customer service

We found Blue Bay Travel website really easy to use to find our holiday in Maldives and loved how it included everything in the price, such as transfers.

We decided to book through their customer service team so we could claim our blue light discount.

We found Tom Whitehead to be so helpful and he gave that extra layer of confidence and assurance that everything was done for us.
Thank Tom !

September 1, 2026
Unprompted review
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Reply from Blue Bay Travel

We are so delighted to hear that you found our website easy to navigate and that the all-inclusive pricing, especially with transfers, was a great feature for your Maldives holiday. It's wonderful to know that our team provided such helpful and reassuring service, giving you confidence in your booking.

Have the best time in the Maldives,
Martyn

Rated 5 out of 5 stars

Repeat customer

We used Blue Bay to book our holiday in Egypt in March 2026. Everything was arranged perfectly and had no hesitation in booking with them again for next year!

September 3, 2026
Unprompted review
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Reply from Blue Bay Travel

We're so happy to hear you had such a wonderful experience booking your Egypt holiday with us and are considering us again! We truly appreciate your kind words.

Here's to many more happy holidays,
Martyn

Rated 5 out of 5 stars

Excellent service by iuru sousa

Excellent service by iuru sousa. Most helpful

August 31, 2026
Unprompted review
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Reply from Blue Bay Travel

We're so happy to hear that our service was excellent and most helpful to you. We truly appreciate your kind words!

Martyn

Rated 5 out of 5 stars

Ellie was great- looking at different…

Ellie was great- looking at different flights and options for our trip. She kept us informed throughout and sent updated quotes until we decided on the best one for us. Booking was straightforward over the phone and email confirmation received quickly.

August 25, 2026
Unprompted review
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Reply from Blue Bay Travel

We're delighted to hear that our team member provided such great assistance in finding the perfect flight options for your trip. It's wonderful to know that you felt informed throughout the process and that booking was straightforward.

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Very efficient

Very efficient , friendly and a good price.

August 11, 2026
Unprompted review
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Reply from Blue Bay Travel

We're so happy to hear that you found our service efficient, friendly, and well-priced! Thank you for your positive feedback; we truly appreciate it.

Martyn

Rated 5 out of 5 stars

Blue Bay is a great company to travel with.

Thomas made my booking experience so easy.
We knew exactly where and when we wanted to go the hotel we wanted so Thomas just made sure it was all available and put everything in place in a very short time after checking whether there were any reductions he could make.
Blue Bay is a company I have used for many years and trust implicitly. If I have had any problems in the past they have always been quick to help sort them.

September 1, 2026
Unprompted review
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Reply from Blue Bay Travel

We're delighted to hear that your booking experience was so easy and efficient, and that our team could quickly arrange everything for you. We truly appreciate your continued trust in us over the years and look forward to being part of many more happy holidays,

Martyn

Rated 5 out of 5 stars

Excellent Service David!!…

First time I have used Blue Bay and have to say what amazing service and the price was unbelievable so highly recommend and my go to for future bookings. David was excellent and even on a bank holiday weekend he really went above and beyond as the hotel was only offering 2 rooms where I needed 3 so David used his experience and relationship with the hotel to sway getting the third room booked with the same rate and upgrade as the other 2 so I am very grateful for his help with this as I would have needed to start all over again. Also I must say that the price was fantastic and I work for a major airline and had previously priced up with them offering a staff discount but they didn't come anywhere near Blue Bay so thanks for great service and a great price.

August 29, 2026
Unprompted review
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Reply from Blue Bay Travel

We're so happy to hear about your excellent first experience with us! It's wonderful to know that we could secure the three rooms you needed, especially on a bank holiday, and at such a fantastic rate. We truly appreciate you recognizing our team's dedication to going above and beyond for our customers. We look forward to assisting you with all your future bookings!

Martyn

Rated 5 out of 5 stars

High quality customer service

I asked for a number of quotes to the same venue, but travelling different dates.
This was no trouble to ‘Kelsey’ who just seemed to want to gain the best deal that suited.

Very easy to book and unlike other travel companies, Kelsey was there to help

August 30, 2026
Unprompted review
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Reply from Blue Bay Travel

We're so happy to hear that we were able to assist you with your travel plans and find the best deal for your different dates. We appreciate you recognizing our commitment to making the booking process easy and helpful. Thank you for your wonderful feedback!

Wishing you a wonderful holiday,
Martyn

Rated 1 out of 5 stars

Scammed me beware

Scammed me beware

August 30, 2026
Unprompted review
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Reply from Blue Bay Travel

Dear Olly,

We are sorry to read your feedback. Please can you contact our customer service team urgently so we can discuss further on 01782 647248.

Thank you

Nina Senior Customer Service Advisor

Dear Olly,

1st September 2026

At the time of your review we were unable to locate any details or bookings in your name and we are waiting contact from you.

Please can you contact us by return via our Customer Service team on 01782 647248.

Kind regards

Lisa

Customer Service Team Leader

Rated 5 out of 5 stars

Another holiday booked through Blue Bay Travel

We have just booked another holiday with Tamzen - Blue Bay Travel, another great and easy experience from start to finish . We are travelling with friends from different airports on the same day. Tamzen was brilliant sorting out both Holidays all my questions got answered quickly, also checked on the availability of extra legroom on the flights before we booked. Thank you, we will be booking again with Blue Bay.

August 28, 2026
Unprompted review
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Reply from Blue Bay Travel

It's wonderful to hear that your booking experience was so smooth and easy, especially with the added complexity of different departure airports! We're thrilled that all your questions were answered quickly and that we could assist with checking extra legroom. We look forward to helping you with future travel plans!

Martyn

Rated 5 out of 5 stars

Excellent service from Janet

I had a fantastic experience booking my holiday with Janet. From the very beginning, she was incredibly helpful, friendly and professional. She made the whole booking process so easy and stress-free, and took the time to make sure everything was exactly right for me.
Janet was always quick to respond to my questions and made me feel confident that I was getting the best option and value for my holiday. I really appreciated her attention to detail and the personal service she provided.
I’m absolutely delighted with my booking and would highly recommend Janet to anyone looking to book their next holiday. I will definitely be contacting her again for my future trips!
Thank you so much, Janet, for making the whole experience so enjoyable.

August 21, 2026
Unprompted review
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Reply from Blue Bay Travel

We are so happy to hear about your fantastic experience and that our team member provided such helpful, friendly, and professional service. It is wonderful to know that the booking process was easy and stress-free, and that we could ensure everything was exactly right for you. We truly appreciate your kind words about the attention to detail and personal service received. We look forward to assisting you with your future trips!

Martyn

Rated 5 out of 5 stars

I always book through Blue Bay

I always book through Blue Bay, always polite thorough and a great booking experience thanks to Lisa this time

August 26, 2026
Unprompted review
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Reply from Blue Bay Travel

We're so pleased to hear that you consistently have a great booking experience with us! We appreciate your kind words and are delighted that our team member provided excellent service.

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Good recommendation

I was recommended to this company by a friend. This is the first time I have dealt with them. I wanted a special destination to celebrate a 50th anniversary. They offered three choices of places to stay in two destinations. I liked the look of one in the Caribbean. After more research using AI, I decided to upgrade our budget and booked a 14-night stay at a really good price. I could not beat the price anywhere else. Their rep was most helpful.

August 24, 2026
Unprompted review
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Reply from Blue Bay Travel

We are so pleased to hear that your friend recommended us and that we could help you find the perfect Caribbean getaway for such a special 50th anniversary celebration. It's wonderful that our representative was helpful and that you found an unbeatable price for your 14-night stay. We truly appreciate your positive feedback!

Wishing you an incredible anniversary holiday,
Martyn

Rated 5 out of 5 stars

Nice and easy process

Nice and easy process. No complications with the booking.

August 20, 2026
Unprompted review
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Reply from Blue Bay Travel

We're glad to hear that your booking process was easy and without complications. We appreciate your positive feedback!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. This is our third trip with Blue Bay Travel.
Although we had missed the Flash Sale for the holiday we initially wanted to go on, Kerry was exceptional in find us and alternative. She pulled all the stops out to get us like for like and double checked all options for flights and dates that will give us maximum time away and at a great price.
Can't fault Blue Bay Travel. If our other 2 holidays booked with them is anything to go on, we know we will be in safe hands.

August 23, 2026
Unprompted review
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Reply from Blue Bay Travel

It's wonderful to hear that you consistently have such positive experiences with us! We're thrilled that we could find you a fantastic alternative holiday and ensure you got the maximum time away at a great price. We look forward to your next two trips!

Have the best time!
Martyn

Rated 5 out of 5 stars

Splendid choice of holidays

I have spent many weeks looking for the right holiday, via many company websites. Bluebay Travel was found to be the best, for providing the right information and a great price. I was a bit weary at first, because I,ve not used Bluebay before, but once I,d spoken to the rep Tamzen, everthing was a great peace of mind. Very helpful and informative. Very pleasant to talk to. Excellent booking process, great choice of holidays. Great service.

August 23, 2026
Unprompted review
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Reply from Blue Bay Travel

We are so pleased to hear that you found the perfect holiday with us after such a thorough search! It's wonderful to know that our team provided you with all the necessary information and a great price. We're especially glad that speaking with our representative put your mind at ease and made the booking process so pleasant and informative. Thank you for your kind words about our service and holiday choices.

Martyn

Rated 5 out of 5 stars

We contacted your company after booking…

We contacted your company after booking with you in the past. Our initial enquiry was handled by Thomas (Tom) Whitehead. Tom advised us about the desired holiday with total professionalism, care and humour. Because of this, we confirmed the booking a day or so later. So it’s a big - Thank You - to Tom and Blue Bay Travel. We will return!

August 19, 2026
Unprompted review
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Reply from Blue Bay Travel

We are so pleased to hear about your wonderful experience with us again! It's fantastic to know that our team provided professional, caring, and humorous service, leading to another confirmed booking. We truly appreciate your kind words and look forward to welcoming you back for future travels.

Martyn

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