Fantastic advice and service from Blue Bay Travel. Big thank you especially to Kerry Jones. Absolutely superb. Great advice, with tips and suggestions regarding our cruise choice. Full marks and then... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
SARAH IS AWESOME! This is the third holiday that Sarah has arranged for us and she nails it every time! Each holiday has had varying degrees of request (from "here's our thoughts for itinerary inclu... See more
Company replied
Ellie was great- looking at different flights and options for our trip. She kept us informed throughout and sent updated quotes until we decided on the best one for us. Booking was straightforward ove... See more
Company replied
We found Blue Bay Travel website really easy to use to find our holiday in Maldives and loved how it included everything in the price, such as transfers. We decided to book through their custom... See more
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Company details
Written by the company
Blue Bay Travel are specialists in creating affordable luxury holidays. It all started with a vision of making Caribbean & Mexico holidays accessible for everyone, and this developed into areas like The Maldives, Mauritius & Thailand. Now, our team work tirelessly to deliver the absolute best deals on the market for travel worldwide. Because we believe that the best destinations shouldn't only be accessible to those with the longest purse strings. Whether you’re looking for a beach getaway or a city break, a cruise or a combination of all three, let us take care of your holiday plans
Blue Bay Travel - Flexible Holiday Guarantee
Written by the company
- Relax!
- Delivering your perfect, unforgettable escape is kinda our thing. But that's because we know there’s more to a perfect stay in paradise than just sunning it up. That’s why we look after you through the entire process. From booking to sunning and back again! Here’s how we do it…https://bluebaytravel.co.uk/relax/
What You See is What You Pay
No Hidden Extras
We’re an honest bunch and we believe you should know the full cost of your holiday package upfront, not suddenly adding a booking fee when you get to the checkout. So you can trust that the price you see on our website, is the price you pay whether you book online or over the phone. You also won’t find our prices without return flights, adequate luggage & transfers included.
Contact info
Unit A4 Bellringer Road, ST4 8GB, Stoke-on-Trent, United Kingdom
- 01782 226763
- sales@bluebaytravel.co.uk
- www.bluebaytravel.co.uk
Blue Bay Travel Exclusives
4.8
Excellent
10K reviews
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The request for enquiry was answered…
The request for enquiry was answered quickly and with detail
August 16, 2026
Unprompted review
Reply from Blue Bay Travel
We're so glad we could provide a quick and detailed response to your inquiry. We appreciate your positive feedback!
Wishing you a wonderful holiday,
Martyn
Blue Bay pricing is very competitive…
Blue Bay pricing is very competitive but need to reward returning customers with more discount than if your just another customer
August 18, 2026
Unprompted review
Reply from Blue Bay Travel
We appreciate your feedback on our competitive pricing. We are always looking for ways to enhance our loyalty programs for our valued returning customers, including our chairman's club for extra rewards. Please do get in touch if you would like more info.
Best Wishes,
Martyn
Reply from Blue Bay Travel
We're so happy to hear that our team provided such helpful assistance. We truly appreciate your kind words and positive feedback!
Have a fab holiday,
Martyn
SARAH IS AWESOME!
SARAH IS AWESOME!
This is the third holiday that Sarah has arranged for us and she nails it every time!
Each holiday has had varying degrees of request (from "here's our thoughts for itinerary including locations and dates", to "We want to spend £x and we want sun"). Sarah communicates clearly, gives strong options, and understands what we are looking for every time. The process is simple, the range is fantastic, and the solutions are thoughtfully lead. THANK YOU SARAH!
August 11, 2026
Unprompted review
Reply from Blue Bay Travel
We are absolutely thrilled to hear about your consistently excellent experiences with us! It's wonderful to know that our team member has been so successful in crafting perfect holidays for you, understanding your needs, and providing clear communication and strong options every time. We truly appreciate your kind words and look forward to helping you with many more memorable trips.
Martyn
Friendly and knowledgeable staff
Friendly and knowledgeable staff who got me a better deal than expected. Wouldn’t book through anyone else for Caribbean holidays
August 10, 2026
Unprompted review
Reply from Blue Bay Travel
We're so happy to hear our team provided you with such a great deal and friendly service for your Caribbean holiday! We appreciate your kind words.
Here's to many more happy holidays,
Martyn
We were not sure of where we wanted to…
We were not sure of where we wanted to holiday next year, Chloe was superb. She was patient, helpful and listened to our needs. We have now booked in an excellent well recommended hotel for next year. Thanks Chloe.
August 11, 2026
Unprompted review
Reply from Blue Bay Travel
We're delighted to hear that our team member was superb in helping you find the perfect holiday. It's wonderful to know that their patience and helpfulness led to you booking an excellent hotel for next year!
Wishing you a fab holiday,
Martyn
Lovely friendly service from Kelsey
August 16, 2026
Unprompted review
Reply from Blue Bay Travel
We are so pleased to hear you received such lovely and friendly service. Thank you for sharing your positive experience with us!
Wishing you a wonderful holiday,
Martyn
Francesca Williams was amazing
Francesca Williams was amazing, very helpful and informative. Competitive price too. Will definitely book again :)
August 14, 2026
Unprompted review
Reply from Blue Bay Travel
We are delighted to hear about your positive experience with our team member. It's wonderful to know that you found their assistance helpful and informative, and that our pricing was competitive. We look forward to assisting you again in the future.
Martyn
A very easy booking experience.
A very easy experience booking our holiday, the agent Georgia, was very helpful and professional.
We have used Blue Bay Travel several times for our overseas bookings and always found them extremely helpful. I would recommend them to anyone.
August 14, 2026
Unprompted review
Reply from Blue Bay Travel
It's wonderful to hear that your booking experience was easy and that our team member was helpful and professional. We truly appreciate your continued loyalty and kind recommendation!
Here's to another happy holiday!
Martyn
To Lisa (& the team at Blue Bay Travel)
To Lisa (& the team at Blue Bay Travel)
Thank you so much for your lovely kind message received on 5th August following my recent TUI BLUE Nastro Azzurro holiday booking. It really was a privilege speaking to you and making the arrangements seamless!
I can't tell you how pleased I am to have another Blue Bay Travel holiday to look forward to and provided all goes well, I'll be sure to reach out to you (Lisa) again for another booking circa September 2027.
Like my dearly departed mum, I am now living for my next travel adventure and Blue Bay Travel is now officially my travel agency of choice. Just to say, many thanks to you and your colleagues for being there in my times of need!
August 3, 2026
Unprompted review
Reply from Blue Bay Travel
We are so incredibly touched by your kind words and are truly delighted to hear how much you appreciated our team's assistance with your recent booking. It means a great deal to us that we could make the arrangements seamless for you. We are thrilled that you are already looking forward to another holiday with us and that we have become your travel agency of choice. We are honored to be a part of your travel adventures and are always here to help. We eagerly anticipate assisting you with your next booking in 2027!
Martyn
another travel agent that doesn't care once got your money
what a shame was just starting to think i had found a half decent travel agent, but no it seems not.
have just come back from a trip to Thailand with this company.
on my return i called them to say i had some serious concerns,
i had booked transfers, hotel and flights with this company.
in the taxi on the way to the hotel the driver called someone on his phone and then past the phone to me stating it was for me, i was very confused but took the call, and was greeted by a lady who said she was calling to arrange our welcome meeting, but as it was so late was tomorrow morning ok, i said yes as i did want to discuss some trips anyway.
we met in the hotel reception area and she went through trips and i booked three.
unfortunately me and my son were very sick by time the 3rd trip was coming around and i messaged her 2 days before the first time to say we might not make it and i would keep her informed.
just as my son got better i came down ill and so we had to cancel the trip, i asked for either a partial refund or could we move the trip to the following day and was told no to both would just have to loose my money,
i went to the hotel reception to complain and they didn't no who she was, i explained we did a welcome meeting in front of them if they didn't know who she was why were they letting her do this in there hotel.
on my return i informed bluebay travel and at first they acted concerned and asked me to put it all in writing and once i wasted my time doing this, they came up with loads of excuses why it was nothing to do with them.
well why ask me to put in writing then, we unfortunalty have another trip booked with them, if i had not of already paid i would be cancelling it.
July 13, 2026
Unprompted review
Reply from Blue Bay Travel
Dear Paula,
We are sorry to learn that you were disappointed with the responses you received regarding the excursions you booked locally in Thailand.
The excursion was booked and paid for directly with a third-party excursion provider and was not part of your holiday booking with us.
However, when you contacted us after your holiday, we asked you to provide the details in writing so that we could pass them to the relevant transfer company. Unfortunately, they have advised they are unable to offer a refund or any further assistance, as the excursion was not booked directly through them.
We would also like to clarify that, while third-party local representatives and excursion providers may arrange to meet guests at their hotel, this does not mean that the excursion was operated by or contracted through the hotel.
We appreciate that this is not the outcome you had hoped for, and we are sorry that you remain dissatisfied. However, as the excursion was a separate third-party arrangement there is unfortunately no further action we can take regarding a refund of the cost of the cancelled excursion on this occasion.
Kind regards,
Lisa
Customer Service Team Leader
Extremely pleasant and helpful call…
Extremely pleasant and helpful call operator. Answered all my questions. Good booking experience
August 12, 2026
Unprompted review
Reply from Blue Bay Travel
We're so happy to hear you had such a pleasant and helpful experience with our call operator. We appreciate you highlighting that all your questions were answered and that the booking process was good.
Wishing you a wonderful holiday,
Martyn
well organized and ran smoothy…
it was well organized and ran smoothy from the moment we got to arrivals
August 4, 2026
Reply from Blue Bay Travel
We're delighted to hear that your experience was well-organized and proceeded smoothly right from your arrival. We appreciate you taking the time to share your positive feedback.
Here's to many more happy holidays,
Martyn
Extremely satisfied customers
Just booked another holiday with Blue Bay Travel. They are by far the best value and have the most amazing helpful, knowledgeable and person-centred staff. We have had the pleasure of being assisted by Lee Cousins who went above and beyond to ensure we got our ideal holiday. A massive asset and credit to the company. Thankyou Lee. We will be contacting you for our next holiday.
Amanda
August 11, 2026
Unprompted review
Reply from Blue Bay Travel
We are absolutely thrilled to hear you've booked another holiday with us and that you find our value and staff to be exceptional! It's wonderful to know that our team member went above and beyond to ensure you found your ideal holiday. We truly appreciate your kind words and look forward to assisting you with your next adventure!
Martyn
Easy to use.
Easy to see all options and to tour the site. Booking process super easy and follow up emails not over the top.
August 3, 2026
Unprompted review
Reply from Blue Bay Travel
We're delighted to hear that you found it easy to explore your options and navigate our site. It's also wonderful to know that the booking process was straightforward and our follow-up communication was just right. Thank you for your positive feedback!
Wishing you a fab holiday,
Martyn
Great communication with Janet,
Great communication with Janet,
Very helpful throughout the whole process.
Would highly recommend BlueBay Travel.
August 4, 2026
Unprompted review
Reply from Blue Bay Travel
We're delighted to hear that our team member provided great communication and was very helpful throughout your process. We truly appreciate your recommendation!
Have the best holiday!
Martyn
3 times out of 4 bad experiences.
This is the fourth holiday booked with BlueBay and apart from the first, there has always been problems since.
Second trip to Jamaica, I was abandoned in Jamaica, alone, no money, no food, no accommodation, my wifes luggage with her medication in and my emergency diabetic medication still on board with my wife.
Since complaining to the airline, I have been told that as Blue Bay booked the flights, then they should be dealing with my complaint.
Went to them and they never responded.
Third holiday the price leaped up overnight by a considerable amount, but believed them when they said that was normal.
However the latest one is not so believable.
Does anyone know what the word "quote" means?
It means a "fixed" price not flexible as in the term Estimate.
We got a "quote" of £1,940 for our trip to Cape Verde on a call at 14:15
We said yes.
Something went wrong at their end with the payment, so they called us back at 16:15 to finalise taking payment only for us to find out that the "quoted" price has gone up to £2,079, another £139!
Why?
It wasnt our fault, so why should we get stung with such a price jump!
Their explanation "holidays go up in price," well that's true but as I have subsequently found, they also go down, as some people I know heard about our trip and booked exactly the same duration from the same airport at the same hotel for the same accommodation and got theirs for £900/each!
So £1,800 total, with Tui as well.
Isn't that strange.
Also my wife has a mobility need and we wete told that as we wete asking for airport assistance we would get extra legroom on the plane!
Another lie, sorry mistruth.
I dont know how my wife will be able to last for 6 hours cramped up in the seats given, so she was offered aisle seats!
What was the point in that!
She has a bad hip, but how do they know what side is bad, so allocating one side aisle seats doesn't help, however more importantly she has a cage in her back and that means both legs are bad so an aisle seat is bloody useless.
I hope the person sat next to us doesn't want to sleep much as my wife will need to get up and move around often to stretch her back due to having no leg room.
So feeling thoroughly pissed off, I would have given Blue Bay 4 star and even 5 star before we went to Jamaica, but each saga they are getting less and less.
August 1, 2026
Unprompted review
Reply from Blue Bay Travel
I am sorry to hear that you remain unhappy with your experience. However, I can confirm that your booking has already been fully reviewed, and you have received a response directly from our Customer Service Management Team regarding the concerns you have raised.
As previously explained, the cost of your holiday increased between the initial quotation and the point at which your booking was confirmed. We appreciate that this was disappointing; however, holiday prices are based on a live pricing system and are subject to change at any time depending on availability and demand, particularly during periods of late availability. Unfortunately, these price changes are outside of our control.
I can also confirm that our Sales Team had already applied a significant discount to your booking, resulting in a price that was lower than the equivalent holiday booked directly with the supplier. Having taken this into consideration, we are unable to offer any further discount or compensation.
The revised holiday price was applicable before your booking was confirmed. At that stage, you had the opportunity to consider alternative dates, hotels or destinations if the revised price was not acceptable to you. You chose to proceed with the booking at the revised price, and the booking was therefore confirmed on that basis.
Regarding your allocated seats, we contacted the Supplier to reiterate your preference not to have seats directly in front of you. As previously advised, when you initially raised concerns regarding your allocated seats, we contacted the supplier on your behalf. The supplier provided alternative seating options; however, based on the feedback you subsequently provided, these alternatives were also not acceptable to you. Your current seats remain allocated together, as confirmed in our previous correspondence.
If you would like to discuss this further, please do not hesitate to contact us directly. We would be more than happy to answer any additional questions you may have.
Kind Regards
Customer Relations Team
Very simple to book at a great price.
August 4, 2026
Unprompted review
Reply from Blue Bay Travel
We're happy to hear that our booking process was simple and the price was great for you. We appreciate your positive feedback!
Have a fab holiday,
Martyn
Genuine staff who gave great advice
Genuine staff who gave great advice
August 4, 2026
Unprompted review
Reply from Blue Bay Travel
We're so glad to hear our staff provided you with great advice! Your positive feedback truly brightens our day.
Wishing you a wonderful holiday,
Martyn
Easy booking process
Easy booking process and competitive pricing for 5* Hotel.
August 3, 2026
Unprompted review
Reply from Blue Bay Travel
We are so pleased you found our booking process easy and our pricing competitive. We appreciate your positive feedback.
Wishing you a wonderful holiday,
Martyn
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