Booked our first cruise through Emma Conway. Sent details through watsapp, received payment link, and email of booking. This was all done Friday after hours..no problem for Emma. Professional, fri... See more
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Review summary
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Tina was fantastic - really listened to what we wanted gave us loads of options and wouldn’t recommend anywhere she wouldn’t visit herself which was very reassuring. We’re halfway through the Ibiza ho... See more
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Booked another holiday using blue bay travel. There customer service is great nothing is any bother. Iury booked this holiday and any questions or issues we had he sorted things quickly and efficientl... See more
Company replied
SARAH IS AWESOME! This is the third holiday that Sarah has arranged for us and she nails it every time! Each holiday has had varying degrees of request (from "here's our thoughts for itinerary inclu... See more
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Company details
Written by the company
Blue Bay Travel are specialists in creating affordable luxury holidays. It all started with a vision of making Caribbean & Mexico holidays accessible for everyone, and this developed into areas like The Maldives, Mauritius & Thailand. Now, our team work tirelessly to deliver the absolute best deals on the market for travel worldwide. Because we believe that the best destinations shouldn't only be accessible to those with the longest purse strings. Whether you’re looking for a beach getaway or a city break, a cruise or a combination of all three, let us take care of your holiday plans
Blue Bay Travel - Flexible Holiday Guarantee
Written by the company
- Relax!
- Delivering your perfect, unforgettable escape is kinda our thing. But that's because we know there’s more to a perfect stay in paradise than just sunning it up. That’s why we look after you through the entire process. From booking to sunning and back again! Here’s how we do it…https://bluebaytravel.co.uk/relax/
What You See is What You Pay
No Hidden Extras
We’re an honest bunch and we believe you should know the full cost of your holiday package upfront, not suddenly adding a booking fee when you get to the checkout. So you can trust that the price you see on our website, is the price you pay whether you book online or over the phone. You also won’t find our prices without return flights, adequate luggage & transfers included.
Contact info
Unit A4 Bellringer Road, ST4 8GB, Stoke-on-Trent, United Kingdom
- 01782 226763
- sales@bluebaytravel.co.uk
- www.bluebaytravel.co.uk
Blue Bay Travel Exclusives
4.8
Excellent
10K reviews
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Quick response to queries
Quick response to queries. Price match also great
July 9, 2026
Unprompted review
Reply from Blue Bay Travel
We're so glad to hear that our quick responses and price matching were helpful for you. Thank you for your wonderful feedback!
Wishing you a wonderful holiday,
Martyn
Simply the best
What can I say, Sarah-Jane managed to tailor a holiday to meet our exact requirements as always! Simply the best!! 👌
July 10, 2026
Unprompted review
Reply from Blue Bay Travel
We're so happy to hear that our team member was able to tailor a holiday to meet your exact requirements. Thank you for your wonderful feedback!
Martyn
What an amazing holiday we have just…
What an amazing holiday we have just come back from, Caitlin booked and took care of everything. The hotel was amazing the flights were really good times and we didn't have to do a thing, Caitlin saw to everything and even contacted us once home to make sure everything was OK and went to plan, thank you so much Caitlin I would highly recommend booking with her, she even got us the cheapest and best deals. Thank you !!!
July 3, 2026
Unprompted review
Reply from Blue Bay Travel
We're delighted to hear that you had such an amazing holiday and that everything went smoothly! It's wonderful to know that our team member took such great care of all the arrangements, from booking to ensuring your return was pleasant. We truly appreciate your recommendation and are thrilled that you received the best deals.
Here's to many more happy holidays,
Martyn
Blue Bay Travel
Extremely professional advice from Kay, all questions and queries answered speedily and with honesty. Not at all pushy. Great all round customer service. Very happy to recommend Blue Bay Travel.
July 12, 2026
Unprompted review
Reply from Blue Bay Travel
We're so happy to hear that you received professional advice and that all your questions were answered speedily and honestly. We appreciate your recommendation!
Wishing you a wonderful holiday,
Martyn
Leighton made everything go smoothly.
July 12, 2026
Unprompted review
Reply from Blue Bay Travel
We are so pleased to hear that everything went smoothly for you. Thank you for taking the time to share your positive experience!
Best Wishes,
Martyn
First Class Service and fabulous consultant
First Class Service!
Rebecca Bagnoli is my consultant and she has been amazing. Having booked 2 holidays this year for me. She was so knowledgeable, totally understood what i wanted (and didnt want!) and provided holiday options in line with my criteria. She was patient with my many questions, knowledgeable and offered a really friendly service.
Some lovely little personal and thoughtful touches too which just make the whole holiday booking and post booking experience first class.
Our holiday to Alicante was spot on and just what we needed, great location and fab hotel. We are off to Bali in a few weeks with 3 stops and she has planned the whole itinerary. Totally taking the stress out of me doing this myself.
I would 100% recommend this service and Rebecca as a travel consultant and she will be my go to for all future holidays.
July 1, 2026
Unprompted review
Reply from Blue Bay Travel
We are absolutely delighted to read your wonderful feedback! It brings us immense joy to know that our service has exceeded your expectations and that your holidays have been so enjoyable. We are especially pleased to hear about the positive impact our team member had on your travel planning, making the experience stress-free and tailored to your preferences. We truly appreciate your kind words about the thoughtful touches and the first-class service you received. We look forward to assisting you with all your future travel adventures!
Have an incredible time in Bali!
Martyn
Bucket list holiday
Kerry my advisor, was patient and knowledgable, and guided me through the process to book my 75th year bucket list holiday.
There were a few challenges when the duplex we thought we’d booked had been taken, but Kerry was able to complete our booking for a different date.
This is second time I’ve used Blue Bay Travel. The first was last year for our 25th Anniversary and it won’t be the last
July 10, 2026
Unprompted review
Reply from Blue Bay Travel
We are so happy to hear that our team was able to assist you in booking your special 75th-year bucket list holiday! We understand that encountering challenges with availability can be frustrating, and we are glad we could find a suitable alternative for you. It's wonderful to know that this is your second positive experience with us, and we look forward to assisting you with many more memorable trips in the future. Thank you for your kind words!
Martyn
Quick Work!!
Yesterday (Sunday) we needed a booking for a cruise done very very quickly as discounts were being removed by the cruise line overnight! Contacted Leighton and within minutes it was done saving us quite a lot of money.
Thanks Leighton for stepping in.
July 12, 2026
Unprompted review
Reply from Blue Bay Travel
We're so pleased to hear that we could assist you quickly and help you secure a great deal on your cruise. We always aim to provide prompt and efficient service!
Here's to your next cruise!!
Martyn
Massive thanks to Sarah-Jane for her…
Massive thanks to Sarah-Jane for her patience and help in finding us our 2027 holiday. Fab service as always. Highly recommend Sarah-Jane for all your travel needs.
July 12, 2026
Unprompted review
Reply from Blue Bay Travel
We're so pleased to hear that our team member provided you with fabulous service and was patient and helpful in finding your holiday. We appreciate your recommendation!
Wishing you a wonderful holiday,
Martyn
5* service!
Incredible customer service received by everyone I crossed paths with! Particularly incredible customer service from the lovely Sarah Fletcher! She was absolutely fantastic. Would highly recommend and can’t wait to use again for my summer 2027 trip! 5*’s! These guys know their stuff!! ✨✨✨✨
July 12, 2026
Unprompted review
Reply from Blue Bay Travel
We are so pleased to hear you had such an incredible experience with us. We appreciate your kind words and are delighted you found our team to be fantastic. We look forward to helping you with your future travel plans.
Martyn
Reply from Blue Bay Travel
We are so glad to hear that our efficiency, communication, and value met your expectations. Thank you for your wonderful feedback!
Wishing you a wonderful holiday,
Martyn
Fabulous experience from the start
Fabulous experience from the start. Great knowledge and communication. Absolute please booking with them 😎👍
July 10, 2026
Unprompted review
Reply from Blue Bay Travel
We're so happy to hear you had a fabulous experience and appreciated our knowledge and communication. It was an absolute pleasure assisting you with your booking.
Here's to a very happy holiday,
Martyn
Second time booking a trip with Sioned
Second time booking a trip with Sioned, if you find no joy in looking, searching & comparing because you’re just too busy with precious spare time, then let sioned do all of that & take the stress out of a trip! Sioned will sort everything for you would highly recommend her & will book with her for future trips xx
July 11, 2026
Unprompted review
Reply from Blue Bay Travel
It's wonderful to hear that we could take the stress out of planning your trip and make the process enjoyable for you. We truly appreciate your kind words and look forward to helping you with your future travel plans!
Martyn
Sarah was exceptionally helpful
Sarah was exceptionally helpful, researched our requests and answered all of our questions, made the booking process simple
July 10, 2026
Unprompted review
Reply from Blue Bay Travel
We're so pleased to hear that our colleague was exceptionally helpful, thoroughly researched your requests, and answered all of your questions. It's great that the booking process was simple for you!
Have the best holiday!
Martyn
Great advice and options from the…
Great advice and options from the outset. The whole process was really easy and no question was too daft for Carly
July 10, 2026
Unprompted review
Reply from Blue Bay Travel
We're so pleased to hear that you received great advice and options right from the start. It's wonderful to know that the whole process was easy for you.
Wishing you a wonderful holiday!
Martyn
Terrible Customer Service and poor…
Terrible Customer Service and poor communication
June 12, 2026
Unprompted review
Reply from Blue Bay Travel
Dear Mr Prodger,
Thank you for taking the time to share your feedback with us.
We're very sorry to hear about your experience and understand how upsetting and frustrating it must have been to have difficulty locating your transfer after arriving at your destination. We have carefully reviewed the concerns you raised.
We appreciate that situations like this can be stressful. Our travel documentation includes guidance on the steps to take if you are unable to locate your transfer, as following this process enables assistance to be provided as quickly as possible. Unfortunately, based on the information available to us, it appears that these steps were not followed on this occasion.
We regret that this part of your holiday did not meet your expectations and appreciate you taking the time to share your feedback with us.
Kind regards
Lucinda - Customer Relations Executive
Fantastic pro ed
Brilliant as always they never fail to deliver on special deals that makes that holiday you thought you could never affordable. Great prices and amazing staff. I always recommend them to everyone I talk to.
July 10, 2026
Unprompted review
Reply from Blue Bay Travel
We're so pleased to hear that we consistently deliver on special deals, making holidays affordable. It's wonderful to know you appreciate our great prices and amazing staff, and we truly value your recommendations!
Martyn
Tania is very knowledgeable and super…
Tania is very knowledgeable and super helpful. She looked at lots of options to ensure we’ve got exactly the holiday planned that we wanted,
I’ll absolutely book with Tania again and wouldn’t hesitate to recommend her
July 10, 2026
Unprompted review
Reply from Blue Bay Travel
We're happy to hear that our team member was so knowledgeable and helpful in planning your holiday! It's great to know that we could help you find exactly what you wanted.
Have the best holiday!
Martyn
Great booking experience with Blue Bay Travel
We booked our holiday with Blue Bay Travel for the good choice of locations and competitive pricing.
Ellie was very helpful and guided us through all the options available and we are very happy with the service we have received in booking and securing our dream holiday.
July 8, 2026
Unprompted review
Reply from Blue Bay Travel
We are absolutely delighted to hear about your positive experience! It's wonderful to know that our wide choice of locations and competitive pricing helped you find your dream holiday. We're especially pleased that our team was so helpful in guiding you through the options.
Wishing you an incredible holiday,
Martyn
Sarah is always amazing when helping me…
Sarah is always amazing when helping me with Holiday Bookings going above and beyond what is required
July 8, 2026
Unprompted review
Reply from Blue Bay Travel
We are so happy to hear that our team member consistently provides such amazing assistance with your holiday bookings. It's wonderful to know that their support goes above and beyond your expectations.
Here's to another amazing holiday,
Martyn
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