Blue Diamond Garden Centre in Matlock always looks fresh and welcoming. Plants are fresh and well kept. There is always something different that catches your eye. Indoor plants, out door plants, gift... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All staff are so polite and accommodating. Everyone appears happy and content in their work , its so refreshing to see. This is our 5th visit and its still consistent as ever . I see Xmas decorat... See more
Company replied
Late night opening Fosseway, moreton In marsh. Greeted very friendly by the team handing mince pies. Cafe very friendly staff. Outdoor team helpful and very personable service on the tills. Credit to... See more
Company replied
The lovely lady at garden centre exit till. She spent time helping me set up blue diamond car registration online and physical card. Can't praise her enough we spoke about our ages this was left si... See more
Company replied
Company details
Information provided by various external sources
Welcome to Blue Diamond, one of the largest garden centre retail groups in UK and Channel Islands, offering a huge variety of lifestyle products.
Contact info
PO BOX 350, St Peter Port, GY1 3XA, Guernsey, Guernsey
- 0800 368 8682
- info@bluediamond.gg
- www.bluediamond.gg
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited Trentham garden estate on…
I visited Trentham garden estate on Monday.
I had a lovely time there,as always. The garden centre is brilliant, good healthy plants, a good selection, some special offers on autumn bedding plants. I got a medium to large lovely planter £14 buy one get one free 👌🏻with the blue diamond card.
Some nice cloths on the main center.
Some new shops.
All in all a good experience.
Always my ho to place
Plenty of cafes as well 👌🏻
September 7, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning, Lynn Mcwilliams,
Thank you for taking the time to leave us such a lovely 5-star review following your visit to our Blue Diamond Garden Centre.
It is always wonderful to receive such positive feedback, and we really appreciate you taking the time to share your experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Advertisement
Chenies Garden Centre, Rickmansworth
I've shopped at Chenies Garden Centre, Rickmansworth for many years and the staff have always been very helpful and pleasant. There is such a wide range of plants & products and, bonus, they also stock RHS products.
September 7, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning,
Thank you for taking the time to leave us such a lovely 5-star review following your visit to our Blue Diamond Garden Centre.
It is always wonderful to receive such positive feedback, and we really appreciate you taking the time to share your experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Fish and chips
Visited Orchard park garden centre in Gillingham and orders fish and chips from the restaurant menu. The restaurant was busy so I expected a wait. When the meal arrived it looked really nice and well presented on the plate, however I was very soon disappointed as soon as I tried to eat the batter on the fish was so hard that it couldn’t be cut into and I ended up raking the fish out of the batter. Unfortunately I was pushed for time and couldn’t send it back and complain about it being un eatable.
September 9, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Robert Woollett,
Thank you for taking the time to leave us your valuable feedback via TripAdvisor following your recent visit to our Orchard Park Garden Centre Restaurant.
We are sorry to hear that you were a little pushed for time and that your fish and chips did not meet your expectations on this occasion. We always encourage customers to raise any concerns with our Restaurant Management Team during their visit, so we have the opportunity to address them at the time.
Please accept our sincere apologies, and we hope this experience will not deter you from visiting our garden centre and restaurant again in the future.
Kind regards,
Blue Diamond Garden Centres.
A great shopping experience
A great shopping experience with a variety of products including an economical fashion section and a huge variety of garden plants. The restaurant also offers a good menu with a great variety and original range of meals.
September 3, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Margaret Roberts,
Thank you so much for taking the time to leave us such a lovely review on Trustpilot.
I am delighted to hear that you enjoyed your shopping experience and appreciated the wonderful variety of products we have available here at Blue Diamond, from our garden plants to our fashion range.
It is fantastic to hear that you enjoyed the Restaurant and its varied menu, including our Origins Patisserie range.
I really appreciate your kind feedback and are so pleased that you had such an enjoyable visit.
Kind regards,
Joanne
Blue Diamond Garden Centres.
No toilet facilities among other things!
Visited Holt today which is a relatively new acquisition by Blue Diamond. Totally disappointed. More than half of the indoor showroom was closed and empty as a lot of revamping is being done but the real horror was the toilets. Only 2 male cubicles and the disabled cubicle were available for use. No female facilities whatsoever!!!! This was due to the remote flushing being broken in the closed cubicles apparently. Did they all break together? Is it legal to run a garden centre with no female facilities? Very disappointed all round.
September 8, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Carol Johnson,
Thank you for taking the time to share your feedback on Trustpilot, as well as directly here with us at Blue Diamond Garden Centres.
We are truly sorry to hear that your visit was disappointing, particularly regarding the temporary toilet arrangements.
As you are aware, Holt Garden Centre is a relatively new acquisition to Blue Diamond, and there are currently some very exciting developments and major refurbishment works taking place as we work to enhance the Garden Centre. The toilet facilities form part of these wider refurbishment works, and during this transition period, we have had to make temporary arrangements, including sharing the available facilities.
We do appreciate your patience and understanding while these improvements are taking place.
Kind regards,
Blue Diamond Garden Centres.
Advertisement
Lovely helpful staff.
Lovely helpful staff.
Great food and very pleasant surroundings.
September 5, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon, Carol Williams,
Thank you so much for taking the time to leave us such a lovely review on Trustpilot.
We really appreciate your kind words, and hope to be able to welcome you back soon to our Blue Diamond Garden Centre again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Fabulous Fermoys the guy taking coffee…
Fabulous Fermoys the guy taking coffee and cake order was so lovely and friendly and service excellent.
September 4, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Susan Mary,
Thank you so much for taking the time to leave us such a lovely Trustpilot review.
I am delighted to hear that you received such friendly and excellent service when visiting Fermoy’s Garden Centre, and it is wonderful to know that our team member made your cafe visit so enjoyable for you.
I will be so pleased to be able to share your very kind words with the team, who I know, will be delighted to receive your feedback.
Thank you again, and we hope to welcome you back to our Fermoy’s Blue Diamond Garden Centre again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
I spent £3000 on an alfresco garden …
I spent £3000 on an alfresco garden centre. I can't put it together. There is no support on installation. I can't get anyone to help me with installation. So at the moment I'm trying to find the best price for scrap aluminium. Any suggestions
September 7, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon, Steve Mylward,
Thank you for taking the time to leave your review on Trustpilot for us.
Blue Diamond would be very happy to help you with the installation guidance for your Alfresco Garden Room.
Can I ask you to contact us directly please via the email address below -
customerservice@bluediamond.gg
Please include your purchase details, along with your contact details and we will look forward to hearing from you and supporting you directly.
Kind regards,
Blue Diamond Garden Centres.
My wife and I visited the Endsleigh…
My wife and I visited the Endsleigh garden centre and as usual the staff were excellent and the shopping was amazing (great choices and options) BUT getting out of there once we’d paid is a nightmare. The reason being On my wife that the pavement at the exit is extremely uneven with a camber that causes trolleys to pull towards the road (especially when heavily loaded as mine was). As a blue badge holder I rely on my wife to push the trolley but it still takes 2 adults “fighting “ the slope and uneven surface to get to our car. 9/10 times we are forced to push the trolley on the road into oncoming cars. Could something please be done about this situation? Especially considering the number of elderly and disabled people who visit there.
September 6, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Fiona Tucker,
Thank you for taking the time to leave us a Trustpilot review and for your very kind comments about our team and the range available at our Endsleigh Garden Centre.
We are sorry to hear about the difficulties you have experienced when leaving the Garden Centre. We completely appreciate your concerns and the importance of ensuring customers can safely and easily make their way to their vehicles.
We will raise your feedback with our Head Office Property Team for review and consideration.
Thank you again for bringing this to our attention.
We really appreciate your feedback and hope to welcome you and your wife back to Endsleigh Garden Centre again soon.
Kind regards,
Blue Diamond Garden Centres.
Advertisement
Found what I was looking for…bargain as…
Found what I was looking for…bargain as it was on offer so very pleased
September 3, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon, MARGARET HUGHES,
Thank you so much for taking the time to leave us such positive feedback and 5 stars!
We shall look forward to hopefully welcoming you back to our Blue Diamond Garden Centre again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Reply from Blue Diamond Garden Centres
Good morning Steve,
Thank you so much for taking the time to leave us such positive feedback and 5 stars!
We shall look forward to hopefully welcoming you back to our Blue Diamond Garden Centre and Restaurant again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
One of the best garden centres we have…
One of the best garden centres we have visited. All the displays were beautiful. The food was excellent
September 3, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon, David Bradford
Thank you so much for taking the time to leave us such positive feedback and 5 stars!
We shall look forward to hopefully welcoming you back to our Blue Diamond Garden Centre again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Visit quite regular
Visit quite regular. Often have lunch as the food is delicious and a lot of variety to choose from. The staff are always happy and they are incredibly helpful. The plants & flowers are very good and last all summer.
September 2, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Chezza,
Thank you so much for taking the time to leave us such positive feedback and 5 stars!
We shall look forward to hopefully welcoming you back to our Blue Diamond Garden Centre and Restaurant again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Advertisement
The staff was so friendly and helpful
The staff was so friendly and helpful. The food in the Restaurant was out of this world, Brilliant, all way is. The garden centre is wonderful full of very nice things.
September 2, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon, Mr Steven Riddle,
Thank you so much for your wonderful review.
I am delighted to hear that you found our team so friendly and helpful, and that you enjoyed your meal in the Restaurant. It is fantastic to know you continue to enjoy visiting us.
Thank you also for your lovely comments about our Blue Diamond Garden Centre. We really appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
2nd visit for something to eat at…
2nd visit for something to eat at little eaton. After a nice meal the 1st time was expecting a good lunch.
Ordered chicken,ham & leek pie with mash, peas and gravy. Now at £16 you expect something good. The issues start immedietely with paying for your meal as soon as you order.
No condiment of any description on the table instead you get given the tiny paper packets on request.
Now to the food- mash was lumpy and very salty, peas (very small portion) were hard. The pie looked good but cutting it open apart from the nice chunks of chicken it was sloppy and mushy inside. Finally the gravy, was so weak just like pouring water on your meal and turned the pie base soggy.
Needless to say after that we wont be returning again.
September 4, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Jule Lennard,
Thank you for sharing your review via Trustpilot.
Can I ask you to contact us directly here at Blue Diamond via the email address below, as we would like to discuss your comments directly with you please:
customerservice@bluediamond.gg
Kindest regards,
The Blue Diamond Garden Centres Team.
With reference to reply from Blue…
With reference to reply from Blue Diamond ( Restuarant) Mere park Newport stating for us to deal with customer service rather than highlighting our issue on trustpilot we absolutely did with a manager dealing with it TWICE! And got nowhere. Look after your customers!!!
September 4, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Mr Paul Denton,
Thank you again for taking the time to share your feedback via Trustpilot. As we said previously, we are truly sorry to read about your continued disappointment regarding this matter.
As we are already in direct communication with you, we feel it would be more appropriate to continue communications directly rather than via social media.
Kindest regards,
Blue Diamond Garden Centres
The best fish and chips…
Today I had the best fish and chips I’ve ever tasted. The fish was beautiful. The batter was crisp and lovely and the chips were absolutely spot-on not forgetting the mushy peas. They were great as well.
The service and attention from the staff was 2nd to none. I have no hesitation in recommending this Restaurant.
September 2, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Malcolm Grainger,
Thank you so much for your fantastic review.
I am so pleased to hear that you enjoyed our fish and chips and that the fish, crisp batter, chips and mushy peas were all to your liking.
It is also wonderful to hear that you received such attentive service from our team.
Your kind words and recommendation mean a great deal to us, and we’ll be sure to share your feedback with the Restaurant team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
Advertisement
Great garden centre
Great garden centre, lots of things to look at, always very clean, prices are good. Staff are really helpful, and so nice and friendly.
August 28, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Mrs Gabriel,
Thank you so much for taking the time to leave us such positive feedback and 5 stars.
We really appreciate your kind comments, nd shall look forward to hopefully welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Redfields is ‘simply the best’
Redfields in Church Crookham is ‘simply the best’ Garden Centre. It has a great selection of plants, shrubs, water features, seating, everything you could ever need for your garden.
There is clothing, shoes & boots, toys, & gifts as well as a well stocked food hall.
The restaurant is amazing & can highly recommend for breakfast/lunch/afternoon tea or just a quick coffee.
I am a regular visitor and lucky to live a short distance from this amazing Garden Centre.
August 27, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon, Belinda Dalton,
Thank you so much for your wonderful review and for your fantastic recommendation of our Redfields Garden centre.
I am delighted to hear how much you enjoy visiting us and that you find our range of plants, garden products, clothing, gifts and food hall so impressive.
It is also lovely to hear your kind comments about our Restaurant and that you enjoy everything from breakfast and lunch to afternoon tea and coffee.
I really appreciate your support and look forward to welcoming you back to Redfields again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
The lovely lady at garden centre exit…
The lovely lady at garden centre exit till. She spent time helping me set up blue diamond car registration online and physical card. Can't praise her enough we spoke about our ages this was left side till on bank holiday Monday amazing kind assistant. Acknowledged mum in her wheelchair and didn't talk to me instead.
Also restaurant lovely they were great mum in diabetic low and they let me take cake and food for her to table and rushed food through to save mum going into a coma and diabetic low. Thank you both restaurant and lovely lady on the till All amazing
August 31, 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Miss Shirley,
Thank you so much for taking the time to leave such a heartfelt review for us on Trustpilot.
I am absolutely delighted to hear about the kindness and care you and your mum received during your visit. I am so pleased to know that our colleague at the exit till took the time to help you set up your Diamond Club account and card, while also showing such thoughtful consideration towards your mum. I am equally pleased to hear how supportive and caring our restaurant team were when your mum needed assistance.
We really appreciate Feedback like this, as we know it means so much to our colleagues.
Thank you again for your kind words, and we hope to welcome you and your mum back to our Blue Diamond Garden Centre and Restaurant again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.