Bluelamptrust Reviews 68

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, friendliness, and ability to create a comfortable and relaxed atmosphere during assessments. Many people highlight the clear explanations and supportive approach of the assessors, which helped them feel confident and at ease, leading to a smooth and stress-free experience. However, some people were dissatisfied with the service, describing certain assessors as harsh and unprofessional. These customers reported being failed for minor faults, experiencing extended test durations, and feeling uncomfortable or belittled during their assessments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the professionalism, politeness, and... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the service as professional, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Orfana was an amazing Taxi driving Assessor.. Really relaxed and friendly, which made taking the Test less stressful. She explained things clearly and helped me feel confident behind the wheel! Thanks... See more

Rated 5 out of 5 stars

I recently completed my private hire test with the Blue Lamp Trust, and I must say the service was absolutely outstanding. From the moment I arrived, everything was organised, efficient, and profe... See more

Rated 5 out of 5 stars

I passed my assessment with assessor orfana manzoor. She offered me feedback when I was not successful and gave me encouragement to improve and try again. She is so kind and helpful and professional.... See more

Rated 5 out of 5 stars

G. Mahmood and blue lamp trust are excellent, professional and friendly team. Credit to my instructor today G.Mahmood he made me comfortable and communicated effectively, he is a credit to the company... See more


4.0

Great

TrustScore 4 out of 5

68 reviews

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Rated 1 out of 5 stars

“Absolutely unacceptable experience…

“Absolutely unacceptable experience with Orfana Manzoor. Her attitude was rude, dismissive, and highly unprofessional throughout the interaction. It felt like she was taking her personal problems out on clients, which is completely inappropriate in any professional setting. I was treated with disrespect and left feeling extremely uncomfortable and frustrated. I would strongly advise others to avoid dealing with her.”“Rukhsana Shahine is absolutely outstanding at her job — extremely professional, warm, welcoming, and respectful throughout the entire experience. If I could give 10 stars, I would. She made me feel comfortable and valued as a customer, and her attitude reflects exactly how staff should treat people.
In contrast, my experience with Orfana Manzoor was extremely negative. I found her rude, unprofessional, and unpleasant to deal with. It felt as though personal issues were being taken out on customers, which created a very uncomfortable atmosphere. Based on my experience, I would strongly advise others to avoid dealing with her.”“Rukhsana Shahine is absolutely outstanding at her job — extremely professional, warm, welcoming, and respectful throughout the entire experience. If I could give 10 stars, I would. She made me feel comfortable and valued as a customer, and her attitude reflects exactly how staff should treat people.

May 8, 2026
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Rated 5 out of 5 stars

I had a very good experience

I had a very good experience. Orfana manzoor is a professional and to the point . She also given me some advices regarding my minor mistake which was very helpful for me. Keep up the good work. Thank you and good luck

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

I really had bad experience with this…

I really had bad experience with this company they treat you like learner drivers been driving for over thirty years and Mr Gazanfar mahmood failed me twice in 17 days because when i did emergency stop he thinks i did not bend my head enough to look back and he thinks i drove too close to parked car i think i cought him wrong time and day what a waste of time and money can't believe it I think there aims is to generate more funds for companies

May 5, 2026
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Rated 1 out of 5 stars

No Refund | No support

Totally unfair, this company works in one-way method, they have the right to cancel your assessment but you are not allowed to ask for a refund. I do not recommend this company for assessment.

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

Tim Holman is racist and impolite

Tim Holman is racist !!! Fire him from BLUE LAMP TRUST. He hates Asian. He identify his Targets by their names before test, I have bias unconcious experiance with him. He thinks he can hide his hates and bias acts but everybody understand the way he approach you.

He says nothing verbaly, his body language is very clear and the way he treats you, he hates people coming to this country for any reason.

It doesn't matter who you are, he plays role of a patriot person BUT patriotism and racisim are two opposite actions BLT must know that.

I fell asleep when i returned from the test, he is the first worse person i ever seen in the UK.

He must be fired!!! Blue Lamp Trust please fire him immediately.

Please do not book any test with him and stay safe.

April 16, 2026
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Rated 5 out of 5 stars

I have been a taxi driver for many…

I have been a taxi driver for many years now. However I failed my first assessment and was given advisory and encouraged to prepare for my next assessment by mis Mansoor. I passed today and would like to thank orfana Mansoor for her advic. She is professional and friendly and is a great assessor. Thank you again.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Orfana is a very kind

Orfana is a very kind, friendly and professional person she advised me when i was going wrong and how to become a better diver and passed my assessment today. Would definitely recommend.

March 5, 2026
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Rated 5 out of 5 stars

Orfana was great

Orfana was great, she made me feel comfortable whilst driving. I’d highly recommend her as an instructor and adjudicator to anyone as she is very professional

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

I'm an 54-year-old man who's been…

I'm an 54-year-old man who's been driving for a very long time but very very nervous this morning but my driving assessor Orfana Manzoor greeted me and was absolutely exceptional. Make me feel at ease which resulted in me passing thank you for the experience okay

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Going into the assessment my nerves…


Going into the assessment my nerves were all over the place but after getting into the car with Miss Manzoor and starting my test I felt relieved as she was a nice examiner and made me feel comfortable while I done my test would definitely recommend.

March 4, 2026
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Rated 5 out of 5 stars

Professional Assessor

I was given a very thorough assessment by Assesor Dean Heasley which gave me more confidence in my driving. Where I did have faults, I was given indebt instructions and debriefing on how to move forward. Even though he looks tough enough to make any driver nervous, he did manage to make me feel relaxed prior to testing.

February 27, 2026
Unprompted review

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