Blue Lamp Trust Reviews 

75
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often making them feel comfortable and at ease during assessments. Many people highlight the clear communication, guidance, and constructive feedback provided by assessors, which helped them feel confident. Conversely, a small portion of people felt certain assessors lacked fairness and professionalism, reporting instances of belittling or rude behavior. Some reviewers also claimed they were failed for subjective reasons.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, friendliness,... See more

User experience

Clients share positive opinions on user experience, with many describing their interactions as very good or... See more

Service

People report ambiguous experiences with service, with some customers expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was given a very thorough assessment by Assesor Dean Heasley which gave me more confidence in my driving. Where I did have faults, I was given indebt instructions and debriefing on how to move forwa... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with my taxi assessment with assessor orfana manzoor. I had previously passed Sandwell council and now applied for solihull council. Both times orfana manzoor was fair p... See more

Company replied

Rated 5 out of 5 stars

had a fantastic experience with Lee, who accompanied me during my Uber driving test. From the moment he arrived, he was professional, reassuring, and incredibly easy to work with. Even though he... See more

Company replied

Rated 5 out of 5 stars

Orfana was an amazing Taxi driving Assessor.. Really relaxed and friendly, which made taking the Test less stressful. She explained things clearly and helped me feel confident behind the wheel! Thanks... See more

Company replied


Company details

  1. Charity

Written by the company

We work closely with Hampshire and Isle of Wight Constabulary, Hampshire and Isle of Wight Fire and Rescue Service, local authorities and community partners to protect vulnerable residents and promote safer living. The reviews here are for our sister company, BLTDriverTraining.co.uk and do not reflect our charity.


Contact info

3.9

Great

TrustScore 4 out of 5

75 reviews

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No recent history of asking for reviews

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3.9

All reviews

(75)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Today i had taxi assistment test with G…

Today i had taxi assistment test with G Mehmood ADI 368449 be honest he slept during the Assessment his eyes was closed all the way like he had returned from the night shift and bring the negative antention to my test.
I never saw person that much tired and bored.
After finished my test I saw him spits badly on footpath what I will expect more from him.
This is a humble request to blue lamp trust kindly watch your Assessment condectors or medical checks is more advisable.
I wast my £87 after 18 years of my driving he treat me like child be honest it is a game of money.
If you take out the £87 from the test then there will be no failure.
Respect each other and try not to put public in difficult satiation.
Very disappointed from the company.
simply failed to observe the Road Marking (Temporary speed limit because of Road work and Lane closure) and failed my assessment claiming I changed the lane too early and made 21 oe 23 in 20 miles.
there is lords of road works nowa days and every driver will respond accordingly.

April 21, 2025
Unprompted review
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Rated 5 out of 5 stars

I have had a test today and passed with…

I have had a test today and passed with Rukhsana Shahine. She is such a humble very polite well mannered and well spoken. She made me feel very relaxed and I drove with confidence and didn’t feel nervous. I highly recommend to book her for your test.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Had a geat driving test with Abid

Had a geat driving test with Abid, who made me feel at ease. Passed on my first attempt and was very professional, Very helpful and would highly recommend blue lamp trust to anyone. Thank you Abid

March 20, 2025
Unprompted review
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Rated 1 out of 5 stars

I took my practical taxi driving…

I took my practical taxi driving assessment with Blue Lamp Trust on 13th March 2025 and was very disappointed with the entire experience. Despite raising serious concerns about the fairness of the assessment—particularly regarding the speed limit issue and the unprofessional conduct of the assessor—I received a response that simply acknowledged my complaint and stated that "the assessor's decision is final" as per their terms and conditions. This dismissive reply left me frustrated and without any real resolution. I expected a thorough investigation and transparency, but instead, I felt ignored. I cannot recommend Blue Lamp Trust based on my experience.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

WHAT A GREAT GUY GRAEME PILLING FROM…

WHAT A GREAT GUY GRAEME PILLING FROM SOUTHAMPTON WAS TODAY HE MADE ME FEEL SO RELAXED AND I HAD A GREAT EXPERIENCE ON MY TEST WITH HIM WOULD GIVE HIM 10/10 FOR PUTTING UP WITH ME HE REALLY DID GO ABOVE AND BEYOND THANK YOU PAM

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

I performed a near perfect test and …

I performed a near perfect test and was failed. The examiner didn't pay attention and didn't seem to know what he was doing. He claimed that I didn't check my mirrors when performing a manoeuvre. When I always check my mirrors multiple times when manoeuvring. I have 36 years no claims. I have heard stories that they are instructed to fail a certain percentage to raise more revenue. I think i must be a victim of this. I felt like I had been scammed after being charged a lot of money for this experience. I drove royal mail vans for 32 year's, so I know what I am doing.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Took the blue light taxi test today in…



Took the blue light taxi test yesterday in Peterborough. The examiner Qaseem Raja was excellent and put me at ease straight away. It did not feel like he was out to catch you and was very supportive. I perviously attempted this same test with an examiner in Spalding who was the complete opposite of Qaseem. Can’t recommend these guy enough.

February 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Simple & Straightforward

The process was simple and straightforward form booking appoint to end of test, Nadeem my Assessor was very good and informative during the whole process, clearly explained the purpose and procedure of the assessment.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I am really pleased with the service…

I am really pleased with the service provided by The Blue Lamp Trust including your very prompt briefings and updates and of the examiner Mr Milad Miah. He is really Very nice person. The booking process was very straightforward and very quick. Mr Milad Miah contacted me very quickly and arranged a date very soon after the booking.
I honestly could not ask for anymore or any change in the procedure. The service all round was a high excellent service and excellent initiative for public safety. I would recommend The Blue Lamp Trust

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

I will never ever buy a ticket to any…

I will never ever buy a ticket to any event from Bluelamptrust ever again.this is big Scum they took my money £70
Safeguarding training £30
Disability awareness £40
No zoom meeting they don’t sent you the right link it’s wasting time and money I will not advise this to anyone.

December 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent

Hi, I would like to leave a glowing review for Mark. He was exeptional, immediately he cured any nerves I had with him calm and enthusiastic demenor. His instructions were clear and simple, he made me feel calm throughout and overall it was a pleasure to drive with him. Thank you to Blue Lamp Trust and Mark and all the best for 2025!

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Services

I am writing to express my heartfelt appreciation for the exceptional service I received from Louise Ruder during my recent taxi driving assessment. Louise's positive and polite attitude throughout the test made the experience truly remarkable.

From the moment I arrived, I was met with a warm welcome and a positive attitude towards her work. Louise's professionalism was evident from the start, as she thoroughly checked the vehicle to ensure it was safe and roadworthy. She explained every step before we began our journey, which put me at ease.

Throughout the test, Louise maintained a cheerful yet professional demeanor, leaving a strong impression of her dedication and expertise. She ensured that every aspect of the test was conducted with the utmost professionalism, and her commitment to client satisfaction was evident.

I wholeheartedly endorse the Blue Lamp Trust and commend Louise for her outstanding service. Her positive attitude and thorough approach reflect the high standards of your institution.

Thank you for the fantastic and excellent service. I highly recommend the Blue Lamp Trust.

December 12, 2024
Unprompted review

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