Blume2000.de Reviews 

6,174
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Worst customer service I have experienced so far. Not all items I ordered were delivered and when I contacted customer service, they answered after two business days with a very generic „oops mistake... See more

Rated 5 out of 5 stars

- great range of flower arrangements - I regularly order present boxes/surprises for my relatives in Germany from abroad - flowers always in good condition - always looking out for good deals -... See more

Rated 5 out of 5 stars

Ordered via their eBay store. Posted and Arrived on-time. Perfect communication regarding the delivery tracking information. Excellent bouquet shipped inside a box which is designed to hold the flower... See more

Rated 5 out of 5 stars

It is an extremely reliable flower service that offers high-quality products all year round. I simply love them, and you can feel they care a lot for both flowers and people. The delivery speed and... See more

Company details

  1. Flower Market

Written by the company

Verschicken von Blumensträußen in ganz Deutschland. Von Floristen gebunden · Service-Champion · Frisch vom Feld · Geld-Zurück-Garantie


Contact info

2.8

Average

TrustScore 3 out of 5

6K reviews

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Asks customers to review

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Replied to 4% of negative reviews

Typically replies within 48 hours

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2.8

All reviews

(6,174)

671 reviews in the last 12 months

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Rated 1 out of 5 stars

Flowers arrived late!!!!

I am writing to express my deep dissatisfaction with the recent flower delivery service I received from your company. Unfortunately, the flowers I ordered for my mother's birthday arrived late, causing considerable distress and disappointment.

Despite selecting having the option to select a date and paying 5.99 shipping the flowers were delayed, and I was left with basic communication and support throughout the process. This lack of timely delivery not only impacted the special occasion but also contradicted the service level I expected when I opted for flowers to be delivered on a special day.

My mother's birthday was a significant event, and the late arrival of the flowers resulted in a missed celebration opportunity, leaving me extremely upset and dissatisfied with your service.

I hope you take this feedback seriously and consider improving your delivery and communication processes to avoid such disappointments for your customers in the future.

March 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Great!

Great!! Easy handling, good offer and beautiful website!

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

- great range of flower arrangements
- I regularly order present boxes/surprises for my relatives in Germany from abroad
- flowers always in good condition
- always looking out for good deals
- happy customer
Danke an das Blume2000 Team.

February 27, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Service

Disastrous service, terrible delivery, and incompetence are the only words that come to mind. Toddlers are capable of running a company better than the current staff here. Stay away from this company, both in-store and online service are abysmal!

February 14, 2024
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Rated 1 out of 5 stars

Really disappointed

On the 12.02.2024 I ordered some flowers, which were meant to be delivered on the 14.02.2024 (S. Valentine's Day) to my girlfriend. She works in the main university of a German city, so it should not be hard to understand were to deliver them. On the 13th i get contacted by the customer service to improve the accuracy of the location and, after several mails, they correct the address and I felt more confident about the correctness of it. Unfortunately, no flowers were delivered neither on S. Valentine's day nor on the day after. I tried many times to contact the customer service, but only automatic mails were sent as a reply. I even inserted the phone number of my girlfriend's colleague, so it could be easier for the delivery company, but she didn't get contacted.
After this very disappointing situation, I now can't even get contacted by a real person, I can't get my money back (which is the very least I expect) and not even a message from Blume 2000 was sent to me on the 15th and 16th of February.

February 14, 2024
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Rated 5 out of 5 stars

Excellent

The service and quality of the flowers is excellent, just as ordered and expected. No problems at all. Congratulations to the team of Blume 2000 from a totally happy customer for years

January 26, 2024
Unprompted review
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